Chair, Business Department

• Aug 2020 - Present

Associate Professor

• Aug 2016 - Present

Associate Professor of Business.

Founder & CEO

• Jan 2018 - Present

Success Now is a consulting company focused on maximizing business performance and quality. Experienced in customer service, project management, and process improvement, Success Now can help your business be more successful! Services include: - Project Management Training - Tailored Training focused on increasing skills of your management, team leaders, and employees. Training is tailored to your specific industry and needs. - Customer Service Evaluation & Review - Detailed evaluation of your business' customer service profile. Anonymous site visits followed by detailed reporting and recommendations. Improve your business through better customer service! - Customer Service Training - Tailored sessions focus on YOUR customer base and how your employees should engage to increase customer satisfaction and loyalty. Training is ideal for new or troubled businesses. - Team Building - Small group training and team building exercises focused on increasing the productivity of your employees, supervisors, and managers.

Chief of Operations

• Feb 2005 - Jul 2016

Key Responsibilities and Accountabilities: • Strategically-focused operations management for three geographically dispersed locations with 21 buildings totaling over 261,000sqft, over 900 personnel, and an operating budget in excess of $150M. • Contract development, transition, and oversight - over 600 total contractor personnel and nearly 300 task orders valued at over $100M/year. • Strategic Planning for Business Operations and Test & Evaluation efforts at the local organization and corporate level. • Personnel and Manpower management for over 314 government employees and a $27M payroll. • Report to the Commanding Officer, Joint Interoperability Test Command and manage 9 Direct Reports and 65 indirect reports. Key Achievements: • Conducted across the board financial analysis – supports senior leadership with developing a long-range financial plan accounting for a 15% reduction in federal budget over 5 years. • Implemented a compliance review process – 90% reduction in lost task orders and eliminated contract violations. • Reduced infrastructure operating cost by over $500K per year. • Implemented a Flexible Workforce strategy – aligns human capital with workload. • Conducted detailed infrastructure review – validated renovation project requirements. Established an infrastructure reutilization program resulting in a $16M savings in future construction requirements. • Led effort to bring inventory control issues into compliance within the Agency – established new processes & procedures and recovered over $5M in suspected lost inventory.

Chief, Advanced Technologies

• Dec 2000 - Feb 2005

Key Responsibilities and Accountabilities: • Development of Test & Evaluation methodologies for emerging technologies. • Management of Test & Evaluation efforts for complex federal and commercial information technology developments. Key Achievements: • Turned a failing, resource draining, lab infrastructure into an effective organizational asset with both government and industry customer-funded efforts and growth. • Generated over $5M in commercial sector reimbursable work. • Managed the Test, Evaluation, and implementation of a global Department of Defense Fiber Optic network.

Chief of Operations, JITC

• 1997 - 2016

Various

• Jun 1977 - Jul 2005

• 24 Years of experience that includes 16 years of enlisted service in a technical communications field followed by 8 years of experience as a Commissioned Officer. • Management of complex and diverse teams of military and civilian personnel with up to 55 people in both technical and administrative environments. Commissioned Officer Experience: • Planning and oversight of a $76M construction project located in Naples Italy. • Strategic Planning for European Theater communications operations and architectures. • Test, Evaluation, and Implementation of critical global command and control systems. • Management of as many as 18 direct reports and up to 50 indirect reports. Enlisted Service Member Experience: • Management of communications and electronics facilities afloat and ashore. • Supervision and Professional Development of up to 55 direct reports.

Team Lead - Test & Evaluation

• Jul 2000 - Dec 2000

Key Responsibilities and Accountabilities: • Managed team assignments and workload. Established Test & Evaluation criteria and methodology. Reviewed and approved Test & Evaluation plans and reports prior to delivery to the government. • Report to the Program Manager – managed 14 Direct Reports. Key Responsibilities and Accountabilities: • Managed team assignments and workload. Established Test & Evaluation criteria and methodology. Reviewed and approved Test & Evaluation plans and reports prior to delivery to the government. • Report to the Program Manager – managed 14 Direct Reports.