Tony Spart

Solutions Specialist (Sales Engineer) at Intelity
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Contact Information
us****@****om
(386) 825-5501
Location
Orlando, Florida, United States, US
Skills

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5.0

/5.0
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LinkedIn User

Tony was a real asset to the Desktop Services Team at BCBSAZ. While I was managing the DTS department, I knew that any assignment given to Tony would be accomplished in the time frame it was scheduled. He was always willing to go the extra mile to keep projects on track, and he helped others when the need arose. His ability to stay on task with little supervision was invaluable.

Char Lefebvre

Tony is very knowledgeable and keeps himself up to date and current on desktop technologies. He has strong customer service and follows through until the job is completed to the customer and his satisfaction. He would be a great asset to any company.

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Credentials

  • COmpTIA A+
    COmpTIA
    Jun, 2007
    - Nov, 2024

Experience

  • INTELITY
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Solutions Specialist (Sales Engineer)
      • Jan 2015 - Oct 2019

      - As a Solutions Specialist I develop, build, configure, and maintain all demonstration environments in use by the company’s sales force, both internal and as a part of the global reseller network. I also provide new employee training to incoming sales staff and continuing education to the existing sales force. - When a specialized solution is required for a demonstration, I develop and build a fully customized and functional demonstration to be utilized by the sales force. -Effective… Show more - As a Solutions Specialist I develop, build, configure, and maintain all demonstration environments in use by the company’s sales force, both internal and as a part of the global reseller network. I also provide new employee training to incoming sales staff and continuing education to the existing sales force. - When a specialized solution is required for a demonstration, I develop and build a fully customized and functional demonstration to be utilized by the sales force. -Effective coordination between multiple departments both technical and non-technical has been crucial to this position and interpersonal skills have enabled me to successfully function with the necessary support of other departments. - Assisting communication with customers on value propositions of our platforms.

    • Systems Support Analyst
      • Jun 2014 - Jan 2015

      Successfully installed and configured various integrations remotely and on site both domestically and overseas Integration types: Intelity's ICE platform Property Management System (Oracle's Opera, Infor HMS, ONQ) Point of Sale (Oracle's 9700, 3700 and MCP, Symphony) Ticketing (HOTSOS) Environmental Controls (Honeywell's Inncom, Crestron, Intelity's Edison) Smart Television (Samsung's Link SINC)

  • AFS Technologies by TELUS Consumer Goods
    • United States
    • Software Development
    • 100 - 200 Employee
    • OMS Software Consultant
      • Jul 2013 - May 2014

       Demonstrated ability to quickly learn new concepts in a self-taught environment, learning to be a subject matter expert on different technologies in an extremely short period of time  I currently work directly with multiple project managers as the SME for products and point of contact for implementation training and testing  Directly responsible for training customers at various levels of management and seniority both remotely and in person  Demonstrated ability in prioritizing… Show more  Demonstrated ability to quickly learn new concepts in a self-taught environment, learning to be a subject matter expert on different technologies in an extremely short period of time  I currently work directly with multiple project managers as the SME for products and point of contact for implementation training and testing  Directly responsible for training customers at various levels of management and seniority both remotely and in person  Demonstrated ability in prioritizing multiple projects  Leads technical testing for customers to ensure products are functioning correctly  Also working with enterprise hosted environments, customer hosted environments, SQL 2008 database management and HTML editing Show less  Demonstrated ability to quickly learn new concepts in a self-taught environment, learning to be a subject matter expert on different technologies in an extremely short period of time  I currently work directly with multiple project managers as the SME for products and point of contact for implementation training and testing  Directly responsible for training customers at various levels of management and seniority both remotely and in person  Demonstrated ability in prioritizing… Show more  Demonstrated ability to quickly learn new concepts in a self-taught environment, learning to be a subject matter expert on different technologies in an extremely short period of time  I currently work directly with multiple project managers as the SME for products and point of contact for implementation training and testing  Directly responsible for training customers at various levels of management and seniority both remotely and in person  Demonstrated ability in prioritizing multiple projects  Leads technical testing for customers to ensure products are functioning correctly  Also working with enterprise hosted environments, customer hosted environments, SQL 2008 database management and HTML editing Show less

  • Dignity Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Resourcing Analyst
      • Jun 2012 - May 2013

      I provided analysis to in-house clients on staffing levels and workload capacity through a HP PPM environment As a part of the resourcing team I became proficient in a wide range of "HR" related functions, as well as a wide variety of data collection and analysis techniques  Worked directly with project Managers, Solutions Manager, Business Analysts, and Directors in a fast paced results driven environment  Interfaced with a wide range of vendors in order facilitate the… Show more I provided analysis to in-house clients on staffing levels and workload capacity through a HP PPM environment As a part of the resourcing team I became proficient in a wide range of "HR" related functions, as well as a wide variety of data collection and analysis techniques  Worked directly with project Managers, Solutions Manager, Business Analysts, and Directors in a fast paced results driven environment  Interfaced with a wide range of vendors in order facilitate the creation and fulfillment of numerous positions in a very short period of time  Was able to consistently learn and utilize new concepts quickly, and also assist in documenting them or documented them myself  Provided consistent and reliable and effective service to a wide range of positions throughout the company in a very professional manner  Collected, organized, and effectively analyzed data on staffing levels for over 30 teams across the organization.  Assisted Project Managers and Team leaders in maintaining compliance with time recording procedures to allow for accurate data and actionable analysis  Demonstrated ability to communicate effectively with technical staff and assist them with their resourcing needs  Drafted reports from analysis on resourcing levels of organization's Infrastructure teams and hosted monthly meetings with appropriate leadership to discuss findings and offered solutions to correct negative trends  Provided a high level of service to various levels of management in performing "out of scope" in order to keep projects running smoothly  Received multiple peer recognition awards for willingness to work outside of my assigned duties in order to assist team-mates and clients  Expertly utilized MS Excel and Ms Access as data analysis and database tools. Show less I provided analysis to in-house clients on staffing levels and workload capacity through a HP PPM environment As a part of the resourcing team I became proficient in a wide range of "HR" related functions, as well as a wide variety of data collection and analysis techniques  Worked directly with project Managers, Solutions Manager, Business Analysts, and Directors in a fast paced results driven environment  Interfaced with a wide range of vendors in order facilitate the… Show more I provided analysis to in-house clients on staffing levels and workload capacity through a HP PPM environment As a part of the resourcing team I became proficient in a wide range of "HR" related functions, as well as a wide variety of data collection and analysis techniques  Worked directly with project Managers, Solutions Manager, Business Analysts, and Directors in a fast paced results driven environment  Interfaced with a wide range of vendors in order facilitate the creation and fulfillment of numerous positions in a very short period of time  Was able to consistently learn and utilize new concepts quickly, and also assist in documenting them or documented them myself  Provided consistent and reliable and effective service to a wide range of positions throughout the company in a very professional manner  Collected, organized, and effectively analyzed data on staffing levels for over 30 teams across the organization.  Assisted Project Managers and Team leaders in maintaining compliance with time recording procedures to allow for accurate data and actionable analysis  Demonstrated ability to communicate effectively with technical staff and assist them with their resourcing needs  Drafted reports from analysis on resourcing levels of organization's Infrastructure teams and hosted monthly meetings with appropriate leadership to discuss findings and offered solutions to correct negative trends  Provided a high level of service to various levels of management in performing "out of scope" in order to keep projects running smoothly  Received multiple peer recognition awards for willingness to work outside of my assigned duties in order to assist team-mates and clients  Expertly utilized MS Excel and Ms Access as data analysis and database tools. Show less

  • Blue Cross Blue Shield of Arizona
    • United States
    • Insurance
    • 700 & Above Employee
    • Hardware analyst II
      • Aug 2008 - Jun 2012

      As part of the hardware support team provided company wide support on a very wide range of hardware, software, and network related tasks.  Developed and updated training syllabus, as well as serving as the instructor for all new teleworker training classes  Responsible for the training of all new teleworkers for the entire company (1400 employees).  Was on a team that was responsible for coordinating the rebuilding of over 1200 desktops and 300 laptops with minimal user downtime… Show more As part of the hardware support team provided company wide support on a very wide range of hardware, software, and network related tasks.  Developed and updated training syllabus, as well as serving as the instructor for all new teleworker training classes  Responsible for the training of all new teleworkers for the entire company (1400 employees).  Was on a team that was responsible for coordinating the rebuilding of over 1200 desktops and 300 laptops with minimal user downtime and in person follow-up support  worked with Telephone team in project that upgrades the NIC speed of all ports in the company, in parallel with a company-wide POE phone replacement without requiring any downtime from users  Responsible for integrating documentation into the current teleworker training syllabus and assisting in the development of testing procedures for the Cisco 881 secure router.  Participated in planning the Hardware Services portion of company-wide transition from windows 2000 to Windows XP for Blue Cross Blue Shield  Developed many training documents that have been published and used company-wide on a number of IT-related topics  Assisted in the training of all contract staff on the hardware services team, instruction new hires of company’s processes and procedures as well as familiarizing them with the environment.  Solely responsible for maintaining a remote location of the hardware services team away from any direct supervision, while providing a high level of service to over 500 users personally and maintaining proper documentation, time reporting and professionalism.  Received many letters of positive feedback commenting on my professionalism, positive personality, and willingness to do what it takes to resolve the user’s problem.  Supported Microsoft Office(2003-20010) suite, Windows XP, Windows 7, Android operating system, Microsoft Server 2003, various imaging software, Hewlett Packard and Icon Printers and other third party business software. Show less As part of the hardware support team provided company wide support on a very wide range of hardware, software, and network related tasks.  Developed and updated training syllabus, as well as serving as the instructor for all new teleworker training classes  Responsible for the training of all new teleworkers for the entire company (1400 employees).  Was on a team that was responsible for coordinating the rebuilding of over 1200 desktops and 300 laptops with minimal user downtime… Show more As part of the hardware support team provided company wide support on a very wide range of hardware, software, and network related tasks.  Developed and updated training syllabus, as well as serving as the instructor for all new teleworker training classes  Responsible for the training of all new teleworkers for the entire company (1400 employees).  Was on a team that was responsible for coordinating the rebuilding of over 1200 desktops and 300 laptops with minimal user downtime and in person follow-up support  worked with Telephone team in project that upgrades the NIC speed of all ports in the company, in parallel with a company-wide POE phone replacement without requiring any downtime from users  Responsible for integrating documentation into the current teleworker training syllabus and assisting in the development of testing procedures for the Cisco 881 secure router.  Participated in planning the Hardware Services portion of company-wide transition from windows 2000 to Windows XP for Blue Cross Blue Shield  Developed many training documents that have been published and used company-wide on a number of IT-related topics  Assisted in the training of all contract staff on the hardware services team, instruction new hires of company’s processes and procedures as well as familiarizing them with the environment.  Solely responsible for maintaining a remote location of the hardware services team away from any direct supervision, while providing a high level of service to over 500 users personally and maintaining proper documentation, time reporting and professionalism.  Received many letters of positive feedback commenting on my professionalism, positive personality, and willingness to do what it takes to resolve the user’s problem.  Supported Microsoft Office(2003-20010) suite, Windows XP, Windows 7, Android operating system, Microsoft Server 2003, various imaging software, Hewlett Packard and Icon Printers and other third party business software. Show less

  • Intel Corporation
    • United States
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • 3rd Level support specialist
      • Oct 2006 - Aug 2008

      Overseeing daily operations of a staffed service center and providing technical expertise.  Provided support to the production and design environment for Intel’s ocotillo and chandler campuses  Managed large inventory of replacement systems for multiple departments and cost centers, requiring a high level or organization and process management  Responsible for training junior support staff in support center processes, and organizational procedures  Promoted to overseeing… Show more Overseeing daily operations of a staffed service center and providing technical expertise.  Provided support to the production and design environment for Intel’s ocotillo and chandler campuses  Managed large inventory of replacement systems for multiple departments and cost centers, requiring a high level or organization and process management  Responsible for training junior support staff in support center processes, and organizational procedures  Promoted to overseeing remote service center with a direct staff of 1  Responsible for passing all weekly hardware inventory audits due to strictly following asset reporting procedures and ensuring staff did the same  Participated in ongoing asset cataloging project by manually retrieving asset information directly from the user environment  Supported Microsoft Office suite, Windows XP, Ghost imaging software, VERITAS backup system, and other third party business software. Show less Overseeing daily operations of a staffed service center and providing technical expertise.  Provided support to the production and design environment for Intel’s ocotillo and chandler campuses  Managed large inventory of replacement systems for multiple departments and cost centers, requiring a high level or organization and process management  Responsible for training junior support staff in support center processes, and organizational procedures  Promoted to overseeing… Show more Overseeing daily operations of a staffed service center and providing technical expertise.  Provided support to the production and design environment for Intel’s ocotillo and chandler campuses  Managed large inventory of replacement systems for multiple departments and cost centers, requiring a high level or organization and process management  Responsible for training junior support staff in support center processes, and organizational procedures  Promoted to overseeing remote service center with a direct staff of 1  Responsible for passing all weekly hardware inventory audits due to strictly following asset reporting procedures and ensuring staff did the same  Participated in ongoing asset cataloging project by manually retrieving asset information directly from the user environment  Supported Microsoft Office suite, Windows XP, Ghost imaging software, VERITAS backup system, and other third party business software. Show less

  • State Farm
    • United States
    • Insurance
    • 700 & Above Employee
    • Support center specialist
      • Mar 2005 - Oct 2006

      Provided technical support to a national network of over 10,000 agents, plus their staff. Support included hardware troubleshooting, software troubleshooting, and job training.  Provided professional and technically accurate support to nation-wide network of Insurance agents and their staff  Gained further experience working in a very wide support role supporting hardware, software, printer support, network troubleshooting, and user training  Demonstrated superior communication… Show more Provided technical support to a national network of over 10,000 agents, plus their staff. Support included hardware troubleshooting, software troubleshooting, and job training.  Provided professional and technically accurate support to nation-wide network of Insurance agents and their staff  Gained further experience working in a very wide support role supporting hardware, software, printer support, network troubleshooting, and user training  Demonstrated superior communication skills by providing phone support to untrained users that allowed me to walk them through dismantling, repairing, and reassembling large and small business printers  Developed customer relations skills be learning to empathize with users and learning to speak to them in terms they can understand without making them feel unskilled  Supported Microsoft Office suite, Windows XP, Quicken QuickBooks, Hewlett Packard Printers, and other third party business software. Show less Provided technical support to a national network of over 10,000 agents, plus their staff. Support included hardware troubleshooting, software troubleshooting, and job training.  Provided professional and technically accurate support to nation-wide network of Insurance agents and their staff  Gained further experience working in a very wide support role supporting hardware, software, printer support, network troubleshooting, and user training  Demonstrated superior communication… Show more Provided technical support to a national network of over 10,000 agents, plus their staff. Support included hardware troubleshooting, software troubleshooting, and job training.  Provided professional and technically accurate support to nation-wide network of Insurance agents and their staff  Gained further experience working in a very wide support role supporting hardware, software, printer support, network troubleshooting, and user training  Demonstrated superior communication skills by providing phone support to untrained users that allowed me to walk them through dismantling, repairing, and reassembling large and small business printers  Developed customer relations skills be learning to empathize with users and learning to speak to them in terms they can understand without making them feel unskilled  Supported Microsoft Office suite, Windows XP, Quicken QuickBooks, Hewlett Packard Printers, and other third party business software. Show less

  • Marine Corps Recruiting
    • Armed Forces
    • 700 & Above Employee
    • Comm center senior DMS tech
      • Aug 2000 - Aug 2004

      Saw to the daily operations of the base's communications center, including the encryption and decryption equipment. Trained junior Marines in duties, and performed purchasing duties for section.  Was responsible for directing the complete re-build for the classified messaging network for the communications center  Provided phone-based support for a user-base of 200 Marines in an active wartime operational environment  Assisted in the network maintenance of base-wide… Show more Saw to the daily operations of the base's communications center, including the encryption and decryption equipment. Trained junior Marines in duties, and performed purchasing duties for section.  Was responsible for directing the complete re-build for the classified messaging network for the communications center  Provided phone-based support for a user-base of 200 Marines in an active wartime operational environment  Assisted in the network maintenance of base-wide network  Provided many training classes for non-IT related Marines to familiarize them with a wide variety of hardware and software platforms  Responsible providing courier services for cryptographic equipment across the country, demonstrating an ability to operate on my own without direct guidance in a professional manner  Was responsible for managing department’s credit card used in all purchases, demonstrating very strong organizational abilities  Through purchasing duties, I had the pleasure of serving as the point of contact between the U.S. Marine corps and various civilian companies.  Negotiated purchasing contracts with outside service and product providers, and served and point of contact for my unit and companies involved when there were issues with products and services that needed to be addressed  Responsible for the preparation and delivery of information briefs demonstrating an ability to communicate and operate with “C” level executives and other senior staff effectively  Responsible for training junior Marines in the maintenance, operation, security and proper disposal of all communications center equipment  Promoted to overseeing the daily operations of Marine Corp Logistics Base Barstow’s communication center with a direct report staff of 8 Marines  Supported Microsoft Office suite, Windows XP, Microsoft Server 2003, various imaging software, Hewlett Packard Printers and other third party business software. Show less Saw to the daily operations of the base's communications center, including the encryption and decryption equipment. Trained junior Marines in duties, and performed purchasing duties for section.  Was responsible for directing the complete re-build for the classified messaging network for the communications center  Provided phone-based support for a user-base of 200 Marines in an active wartime operational environment  Assisted in the network maintenance of base-wide… Show more Saw to the daily operations of the base's communications center, including the encryption and decryption equipment. Trained junior Marines in duties, and performed purchasing duties for section.  Was responsible for directing the complete re-build for the classified messaging network for the communications center  Provided phone-based support for a user-base of 200 Marines in an active wartime operational environment  Assisted in the network maintenance of base-wide network  Provided many training classes for non-IT related Marines to familiarize them with a wide variety of hardware and software platforms  Responsible providing courier services for cryptographic equipment across the country, demonstrating an ability to operate on my own without direct guidance in a professional manner  Was responsible for managing department’s credit card used in all purchases, demonstrating very strong organizational abilities  Through purchasing duties, I had the pleasure of serving as the point of contact between the U.S. Marine corps and various civilian companies.  Negotiated purchasing contracts with outside service and product providers, and served and point of contact for my unit and companies involved when there were issues with products and services that needed to be addressed  Responsible for the preparation and delivery of information briefs demonstrating an ability to communicate and operate with “C” level executives and other senior staff effectively  Responsible for training junior Marines in the maintenance, operation, security and proper disposal of all communications center equipment  Promoted to overseeing the daily operations of Marine Corp Logistics Base Barstow’s communication center with a direct report staff of 8 Marines  Supported Microsoft Office suite, Windows XP, Microsoft Server 2003, various imaging software, Hewlett Packard Printers and other third party business software. Show less

Education

  • University of Phoenix
    Bachelor's degree, Information Technology
    2005 - 2010
  • University of Phoenix
    Bachelors of science information technology, Information Technology
    2004 - 2010

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