Tony Rand
Sales Engineer at Southern Marketing Associates (SMA)- Claim this Profile
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Bio
Credentials
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Working with Upset Customers
LinkedInAug, 2017- Nov, 2024 -
Customer Service: Winning Back a Lost Customer
LinkedInJun, 2017- Nov, 2024
Experience
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Southern Marketing Associates (SMA)
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Sales Engineer
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Oct 2017 - Present
Responsible for the Sales of Test, Measuring & Metrology Equipment and Software Product Demonstration & Equipment Set-Up Assist in Training Customers in the Proper Use of Metrology Equipment Analyze Customer Testing Needs and Recommend the Correct test equipment Review test equipment and recommend proper calibration equipment and processes Accurate Sales Forecasting Developed Strategies to increase opportunities Customer Development & Sales Growth Responsible for the Sales of Test, Measuring & Metrology Equipment and Software Product Demonstration & Equipment Set-Up Assist in Training Customers in the Proper Use of Metrology Equipment Analyze Customer Testing Needs and Recommend the Correct test equipment Review test equipment and recommend proper calibration equipment and processes Accurate Sales Forecasting Developed Strategies to increase opportunities Customer Development & Sales Growth
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Creative Marketing Associates (CMA)
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Charlottesville, Virginia Area
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Sales Engineer
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2007 - Sep 2017
Responsible for the Sales of Test, Measuring & Metrology Equipment and Software Product Demonstration & Equipment Set-Up Assist in Training Customers in the Proper Use of Metrology Equipment Analyze Customer Testing Needs and Recommend the Correct test equipment Review test equipment and recommend proper calibration equipment and processes Accurate Sales Forecasting Developed Strategies to increase opportunities Customer Development & Sales Growth Responsible for the Sales of Test, Measuring & Metrology Equipment and Software Product Demonstration & Equipment Set-Up Assist in Training Customers in the Proper Use of Metrology Equipment Analyze Customer Testing Needs and Recommend the Correct test equipment Review test equipment and recommend proper calibration equipment and processes Accurate Sales Forecasting Developed Strategies to increase opportunities Customer Development & Sales Growth
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ABB
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Switzerland
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Automation Machinery Manufacturing
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700 & Above Employee
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Plant Calibration and Electronics Technician
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2006 - 2007
Increased the Metrology Lab's capabilities. Reduced cost of external Metrology services. Purchasing Agent For Metrology Services. Maintain and Upgrade Production Test Stands. Calibration Of Test Equipment And Process Instrumentation Selection Of Calibration Standards And Calibration Vendors Maintain All Calibration Records Implementation & Ongoing Management Of Quality Protocols Increased the Metrology Lab's capabilities. Reduced cost of external Metrology services. Purchasing Agent For Metrology Services. Maintain and Upgrade Production Test Stands. Calibration Of Test Equipment And Process Instrumentation Selection Of Calibration Standards And Calibration Vendors Maintain All Calibration Records Implementation & Ongoing Management Of Quality Protocols
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Master Gage & Tool Co.
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United States
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Automation Machinery Manufacturing
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1 - 100 Employee
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Deputy Calibration Lab Manager
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2004 - 2006
Investigate & Implement Processes To Improve Workplace Efficiency & Effectiveness Development Of Procedures And Work Instructions Calculation Of Uncertainty Budgets For Metrology Systems Calibration Of A Wide Range Of Dimensional Measuring Equipment Perform The Duties Of Lab Manager During His Absence Investigate & Implement Processes To Improve Workplace Efficiency & Effectiveness Development Of Procedures And Work Instructions Calculation Of Uncertainty Budgets For Metrology Systems Calibration Of A Wide Range Of Dimensional Measuring Equipment Perform The Duties Of Lab Manager During His Absence
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Comsaco
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Norfolk, Virginia Area
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Manager Quality Assurance
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2002 - 2004
Development Of an ISO 9001 Compliant Quality System Developing Process Specifications, Inspection Standards, & Electrical Testing Procedures Research, Development And Evaluation Of Products, Processes & Materials Train And Certify Plant Soldering Technicians Maintaining Plant Metrology System Assist In Electrical Plant Maintenance And Process Improvements Supervising & Managing Of All Plant Quality Assurance Technicians Development Of an ISO 9001 Compliant Quality System Developing Process Specifications, Inspection Standards, & Electrical Testing Procedures Research, Development And Evaluation Of Products, Processes & Materials Train And Certify Plant Soldering Technicians Maintaining Plant Metrology System Assist In Electrical Plant Maintenance And Process Improvements Supervising & Managing Of All Plant Quality Assurance Technicians
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MMC Metrology Labs
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Norfolk, Virginia Area
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Calibration Technician
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2001 - 2002
Developing & Manufacturing Instruments For Commercial And Shipboard Systems Calibration Of Commercial And Shipboard Systems Providing Field Service For Test And Measurement Equipment Developing & Manufacturing Instruments For Commercial And Shipboard Systems Calibration Of Commercial And Shipboard Systems Providing Field Service For Test And Measurement Equipment
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Canon USA
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Total Plant Maintenance Calibration Specialist
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2000 - 2001
Calibration Of All Process Instrumentation For Two Canon Facilities Development of Procedures For The Maintenance, Calibration, And Safe Use Of Equipment Maintain, Install, And Modify Automated Assembly Lines, And Robotics Implemented Process Improvements And Cost Savings Calibration Of All Process Instrumentation For Two Canon Facilities Development of Procedures For The Maintenance, Calibration, And Safe Use Of Equipment Maintain, Install, And Modify Automated Assembly Lines, And Robotics Implemented Process Improvements And Cost Savings
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McKee Foods Corporation
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United States
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Food and Beverage Manufacturing
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700 & Above Employee
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Electronics Maintenance Technician
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1999 - 2000
Maintain, Install, And Modify Automated Assembly Lines, And Robotics Implemented Process Improvements And Cost Savings Maintain, Install, And Modify Automated Assembly Lines, And Robotics Implemented Process Improvements And Cost Savings
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McQuay International
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Charlottesville, Virginia Area
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Senior Quality Assurance Technician
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1994 - 1999
Development Of ISO 9001 Compliant Metrology System Test Stand Engineer Developing Calibration Procedures, Work Instructions & Test Procedures Responsible for Maintaining and Upgrading all Production Test Stand Research, Develop And Evaluate Processes & Test Equipment Train Employees In The Proper Use of Test Equipment Select or Review all Test Equipment for Manufacturing Maintaining Plant Metrology System Supervised Metrology Technicians And Subcontractors Development Of ISO 9001 Compliant Metrology System Test Stand Engineer Developing Calibration Procedures, Work Instructions & Test Procedures Responsible for Maintaining and Upgrading all Production Test Stand Research, Develop And Evaluate Processes & Test Equipment Train Employees In The Proper Use of Test Equipment Select or Review all Test Equipment for Manufacturing Maintaining Plant Metrology System Supervised Metrology Technicians And Subcontractors
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Frigidaire Home Products
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United States
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Manufacturing
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1 - 100 Employee
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Maintenance Technician
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1993 - 1994
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EIL Instruments
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Norfolk, Virginia Area
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Calibration Technician
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1990 - 1993
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Aviation Electronics Technician
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1983 - 1990
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Education
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US Navy
Aviation Electronics Technician