Experience

IPG DXTRA

• United States
• Public Relations and Communications Services
• 100 - 200 Employee

• Technical Analyst

  • Apr 2015 - Present

• Technical Analyst

  • Apr 2015 - Apr 2015

• Technical Analyst

  • Apr 2015 - Apr 2015



IST Management

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Site Manager

  • Jan 2012 - Mar 2015

  Manage office facilities and copy center. Control everyday mail and copy needs for 200+ endusers. Manage office facilities and copy center. Control everyday mail and copy needs for 200+ endusers.



IST Management

• Site Manager

  • Nov 2011 - Mar 2015

  A national facilities management company providing on-site mail and copy services as well as electronic document management software solutions with operations in over 30 cities; Manage on-site facilities including, but not limited to, mail, copy, fax and other administrative services. Maintain effective written and oral communications with clients and employees. Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work. Ensures all work standards are met on a consistent basis. Manage the budget and controls expenses. Ensure all work standards are met on a consistent basis by IST site employees. Accurately prepare and distribute management reports to the client in a timely and consistent manner. Insure maximization of productivity through efficient use of standard operating procedures. Develop new procedures to improve the operation of the sites and to lower operating costs. Manage, train and coach employees, and develop a work environment that promotes high motivation and customer satisfaction. Ensure the proper and safe use of all equipment used by employees.



CMG

• Mailroom Site Manager

  • 2011 - 2012



Golin

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Facilities Associate

  • Nov 2007 - Dec 2011

  Mail, UPS, FEDEx delivery. AV set up and support. IT assistance and tech support. Mail, UPS, FEDEx delivery. AV set up and support. IT assistance and tech support.



Golin Harris

• Facilities Assistant

  • Dec 2007 - Nov 2011

  International holistic public communications firm, ranked respectively within its industry as the top 10 domestically and within the top 20 internationally as the best in the business. Facilities and Information Technology Assistant Ensured that all employees are happy and content in the office environment and with the procedures in place at Golin Harris Ordered and logged couriers Coordinated incoming deliveries Main point of contact for all deliveries Set-up and maintained meeting rooms Federal Express and UPS Administrator Mailroom sorting and distribution Moved/located PCs as required Ensured all areas were kept tidy and representative of the Golin Harris image at all times AV set up/conferencing and hardware troubleshooting Daily sweep of meeting rooms ensuring they were fully stocked with working IT/AV equipment Removed archives and merchandise to external storage when appropriate and kept adequate storage records Provided Reception relief Trouble shoot printer issues



Borders Book Store

• Media Seller

  • Dec 2006 - Nov 2007

  International book and music retailer Media Seller Detailed customer service Answered telephones and fielded customer inquiries Wrote orders International book and music retailer Media Seller Detailed customer service Answered telephones and fielded customer inquiries Wrote orders



Borders

• Retail
• 700 & Above Employee

• Music Seller

  • Nov 2006 - Nov 2007

  Customer Service, Floor Supervisor Customer Service, Floor Supervisor



University of Chicago Hospital

• PSA

  • Aug 2005 - Sep 2006

  Responsible for patient services and a myriad of duties Kept hospital area clean Maintained cleaning equipment inventory Assisted nurses Transported patients for x-rays and other tests Stripped, waxed and buffed floors (certified through Johnson Wax) Responsible for patient services and a myriad of duties Kept hospital area clean Maintained cleaning equipment inventory Assisted nurses Transported patients for x-rays and other tests Stripped, waxed and buffed floors (certified through Johnson Wax)



Jewel Food Store

• Commercial Supermarket Chain Grocery Clerk

  • May 1997 - May 2005

  Customer service Maintained inventory Unloaded product Ensured old product was rotated out Customer service Maintained inventory Unloaded product Ensured old product was rotated out