Service Manager

• Jan 2016 - Present

Service Advisor

• Jul 2011 - Jan 2016

Greet customer in a timely and friendly manner. Provide complete and accurate parts & labor estimates for repairs and maintenance. Advise customers of current and future service & maintenance needs. Provide explanation of a multi-point inspection to customer on every vehicle. Manage workflow through shop to make sure vehicles are repaired in a timely manner. Maintain Customer Satisfaction Index rating at or above the market average.

Automobile Technician

• Jan 2002 - Jul 2011

Diagnose, maintain, and repair customer vehicles. Provide service advisor with parts & labor estimate for repairs. Perform multi-point inspections on service vehicles. Perform safety inspections, repairs, and maintenance on used vehicles. Help maintain service department CSI by ensuring vehicles are kept clean, protected, and repaired correctly while in for service.