Experience

Pitco Frialator Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Technical Service Manage

  • May 2020 - Present

  Technical Service Manager for Pitco, Ultrafryer, and Anets Technical Service Manager for Pitco, Ultrafryer, and Anets



Pitco

• United States
• Restaurants
• 1 - 100 Employee

• Service Trainer

  • May 2011 - May 2020

  All training of service related information for Pitco / MagiKitch'n / Anets / Perfect Fry for Domestic and International service companies / dealers and reps. End user and on-site visits to evaluate troublesome issues with equipment or installations. Create and publish service training videos and documents. Perform sales trainings for International customers if required. All training of service related information for Pitco / MagiKitch'n / Anets / Perfect Fry for Domestic and International service companies / dealers and reps. End user and on-site visits to evaluate troublesome issues with equipment or installations. Create and publish service training videos and documents. Perform sales trainings for International customers if required.



3Wire

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Business Development Manager

  • Apr 2009 - Apr 2010

  Managed existing and brought in new customers for my territory. West Coast (West of Mississippi River). Worked with service companies and chain accounts to manage their spare parts inventory from OEM equipment factories. Managed existing and brought in new customers for my territory. West Coast (West of Mississippi River). Worked with service companies and chain accounts to manage their spare parts inventory from OEM equipment factories.



Wells Bloomfield

• United States
• Professional Training and Coaching

• National Service Manager

  • Nov 1995 - May 2009

  Resolved any and all service issues with our product in the field for both Wells and Bloomfield. Handled all warranty and installation issues. Up to 6 reports to me from the Tech Service Department. Managed spare parts inventories on a daily basis. Managed backlog of service parts orders on a daily basis. Worked with Engineering to assist in design and function, as it relates to serviceability, of new equipment. Worked closely with Sales in order to best handle any customer relations issues. Worked with Technical Writer to make sure all technical documentation was current to equipment and company standards. Show less