Experience

Kollective Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Director, Networking and Security

  • Mar 2018 - Present

  Manage Operations team to globally support and develop Kollective’s cloud-based, software-defined enterprise content delivery network. Including customer migration from data centers to cloud based platform. Provide internal and external customers with availabilities in excess of 99.999%. Responsible for achieving certifications and meeting requirements. Budget, negotiate, purchase and manage deployment of vendor software and hardware services. Maintain all vendor support contracts. Manage Operations team to globally support and develop Kollective’s cloud-based, software-defined enterprise content delivery network. Including customer migration from data centers to cloud based platform. Provide internal and external customers with availabilities in excess of 99.999%. Responsible for achieving certifications and meeting requirements. Budget, negotiate, purchase and manage deployment of vendor software and hardware services. Maintain all vendor support contracts.



Travelzoo Inc.

• Head of IT Services

  • Jan 2018 - Mar 2018

  Responsible for all global network, systems and corporate IT services. Establish and foster relationships with third party suppliers and consultants. Manage global team of desktop support, system and network engineers. Work closely with engineering and development to deploy successful public facing web properties and internal applications. Oversee IT policies, procedures, methodologies, operating practices and performance standards to support the implementation of IT strategies. Ensure SOX, PCI and GDPR compliance. Provide leadership and training for IT team. Show less

• Principal Network Engineer

  • Jun 2008 - Jan 2018

  Key player in the design and implementation of a Travelzoo’s global network infrastructure. Coordinated the installation and the configurations for network hardware supporting three new global data centers. Implemented advanced capabilities such as layer 7 SLB switching and SSL offload, facilitating improved webpage loading times for Travelzoo’s subscribers. Deployed a WAN Acceleration solution to optimize bandwidth. Installed Riverbed WAN Acceleration Appliances between remote branch offices and corporate locations. Added a dedicated WAN Acceleration Appliance for MPLS network between US and EU data centers to enhance the WAN performance for traffic between the US and EU. Configured and deployed a global remote VPN access solution with different layers of network access. Utilized Cisco ASA’s for VPN concentrators in the US, EU and China data centers. Providing resilience and local points off access for each part of the globe. Successfully deployed global branch office GRE/VTI VPN solution with Cisco Router/Firewalls. Setting up one secure VPN tunnel to each of the data centers for resilience. Installed and support three separate global instances of Cisco Unified Communications Manager and Unity. Responsible for achieving network SOX and PCI requirements. Negotiate, purchase and deploy corporate sponsored mobile phones and data cards. Provide leadership, training and mentor network team. Show less



Nuance Communications

• United States
• Software Development
• 700 & Above Employee

• Sr. Network Engineer

  • Nov 2007 - Jun 2008

  Supported the implementation of Nuance’s “On-Demand” data center network and system infrastructure. Developed scalable infrastructure designs, solutions, policies, and recommendations by working with the different internal teams and stakeholders. Configuration and analysis of network load balancers, switches, routers, and firewalls. Participated in Change Management and Incident Management processes. Mentor and training for Network Engineers. Supported the implementation of Nuance’s “On-Demand” data center network and system infrastructure. Developed scalable infrastructure designs, solutions, policies, and recommendations by working with the different internal teams and stakeholders. Configuration and analysis of network load balancers, switches, routers, and firewalls. Participated in Change Management and Incident Management processes. Mentor and training for Network Engineers.



SurfControl Inc

• United States
• Retail

• Sr. Network Security & Telephony Engineer

  • Aug 2002 - Oct 2007

  Planned, designed, and implemented a highly advanced VOIP MPLS network, connecting eight different offices for a reliable 24x7 “Follow the Sun” global call center. Played key role in the design of AD, Group Policies, DNS and DHCP for optimal performance. Configured and deployed remote access and site-to-site IPSEC VPN using Cisco routers and ASA. Deployed Cisco ASA security zones with access control lists (ACL) to reduce risk of data breach. Designed, configured and deployed enterprise-scale Cisco wireless access solution. Maintained SurfControl Web Filter, Email Filter, Risk Filter, Threat Shield and ISA proxy. Show less



IBEAM Broadcasting

• Technology, Information and Internet
• 1 - 100 Employee

• Sr. Network Engineer

  • May 2000 - Feb 2002

  Designed, implemented and maintained IBEAM’s on demand music and video network. Guaranteed that a high level of security was achieved by maintaining awareness of network security risks. Responsible for configuration of network infrastructure equipment, including Cisco 12000 series routers, Cisco Catalyst 6509 switches, Cisco local director’s, and Inter-Tel solutions. Initiated and maintained the backup and disaster recovery systems. Managed all data center builds. Responsible for authoring plans with network topology, a bill of materials, equipment configuration/implementation, and test and acceptance. Developed and documented internal IT policies and procedures related to change control, network access, usage and security. Show less



AboveNet Communications

• United Kingdom
• Telecommunications

• Sr. Network Engineer

  • Nov 1999 - May 2000

  Supplied Tier 3 support for all of AboveNet’s data center customers. Provided hardware and software support for remote customers. Configured network equipment for network data center builds. Implemented policy and procedure on how to escalate and resolve customer issues. Supplied Tier 3 support for all of AboveNet’s data center customers. Provided hardware and software support for remote customers. Configured network equipment for network data center builds. Implemented policy and procedure on how to escalate and resolve customer issues.



Mindspring Inc.

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Network Engineer

  • Jul 1999 - Oct 1999

  Provisioned and established new customer connections to MindSpring’s nationwide data network. Troubleshot and resolved issues related to OCx, DS3, T3, T1, ISDN, Frame and ATM circuits. Authored policies and procedures for provisioning new customer circuit installations. Deployed and maintained Bind DNS servers. Maintained and allocated customer IP addresses. Provisioned and established new customer connections to MindSpring’s nationwide data network. Troubleshot and resolved issues related to OCx, DS3, T3, T1, ISDN, Frame and ATM circuits. Authored policies and procedures for provisioning new customer circuit installations. Deployed and maintained Bind DNS servers. Maintained and allocated customer IP addresses.



Netcom Online Communications

• United States
• Legal Services

• Network Engineer

  • Aug 1997 - Jul 1999

  Provisioned and connected new customers to Netcom’s nationwide data network. Provided technical support for new customer installations, implement hardware and software solutions. Consistently and successfully resolved issues related to OCx, DS3, T3, T1, ISDN, Frame and ATM circuits. Authored policies and procedures for provisioning new customer circuit installations. Accountable for domain name registration process through InterNIC. Provisioned and connected new customers to Netcom’s nationwide data network. Provided technical support for new customer installations, implement hardware and software solutions. Consistently and successfully resolved issues related to OCx, DS3, T3, T1, ISDN, Frame and ATM circuits. Authored policies and procedures for provisioning new customer circuit installations. Accountable for domain name registration process through InterNIC.