Experience

Beechwood Homes (NSW) Pty Ltd

• Australia
• Construction
• 1 - 100 Employee

• Production Estimator

  • Feb 2021 - Present

• Production Estimator (Casual)

  • Jun 2020 - Feb 2021



Beechwood Homes (NSW) Pty Ltd

• Australia
• Construction
• 1 - 100 Employee

• Production Estimator

  • Jul 2018 - Feb 2020

  Estimated off PDF plans, requested quotations from suppliers, and subsequently raised and issued, via Oracle NetSuite, production orders to Beechwood Homes’ suppliers and contractors. Opened, created, managed and used client specific construction documents via Box. Tasked with creating new Bill Of Quantities (BOQ’s) for all of Beechwood Homes’ standard house designs. Estimated off PDF plans, requested quotations from suppliers, and subsequently raised and issued, via Oracle NetSuite, production orders to Beechwood Homes’ suppliers and contractors. Opened, created, managed and used client specific construction documents via Box. Tasked with creating new Bill Of Quantities (BOQ’s) for all of Beechwood Homes’ standard house designs.



Hotondo Homes Macarthur

• Estimator (Sales & Production)

  • May 2016 - Jun 2018

  Utilised the Constructor Estimating Software to assist in the preparation of sales tender estimates and, subsequently, production cost estimates for tenders resulting in a building contract. Maintained the cost database in Constructor when sub-contractor or supplier costs changed. Negotiated sub-contractor and supplier costs to maximise profits and maintain service delivery. Ensured the sales price to clients of upgrades was regularly compared with costs/adjusted to prevent erosion of profit margins. Creation of client contract variation orders enabling the invoicing of these orders. Carried out project evaluation/audit on projection completion to assist with minimising construction costs, time to completion, and scheduling delays.



Fletcher Insulation

• Australia
• Wholesale Building Materials
• 100 - 200 Employee

• National Estimator & Customer Service Officer

  • Mar 2014 - May 2016

  Fletcher Insulation is the largest manufacturer of insulation materials in Australia and New Zealand.Estimation off plan to support Fletcher Insulation's national supply only and supply & fix sales.Responsible for proficient order/quotation processing and the provision of clear and concise communication and liaison with national external and internal customers.Discuss insulation materials and construction generally with the required technical competence to enable customers to feel reassured that they have arrived at the correct materials solution for their project.Suggest suitable alternative products when there is a temporary stock shortfall.Identify new business opportunities and inform Territory, State and Marketing Managers accordingly.Ensure that ones technical ability and product knowledge remains current.Achievements:Improved Fletcher's ability to cost effectively take-off insulation quantities by introducing Buildsoft's Cubit 6 estimating software.Mentored Fletcher's NSW Sales & Supply & Fix staff in best practice and how to configure SAP to manage Supply & Fix sales.Assisted in improving the technical competence of the NCSO’s to increase customer confidence and satisfaction.Shared advanced SAP knowledge with National Customer Service and Finance departments.

• National Technical Support Manager

  • Dec 2013 - Mar 2014

  Strengthen Fletcher Insulation’s (FI) national service offer and improve customer intimacy by providing timely and accurate pre-sales and post-sales technical support.Manage risk to the business through careful delivery of technical guidance in a manner that balances customer service with risk mitigation.Enable FI to maintain it’s own specifications and to switch competitor specifications by the provision of documentation to architects/specifiers that confirms that the proposed FI solution meets the required specification and performance as dictated by the Building Code of Australia.Prepare thermal and acoustic predictions and technical statements.Manage the customer complaints process.Provide prompt and accurate feedback to Marketing and National Sales related to product performance, market trends and opportunities, competitor activity, and changes to any regulatory requirements within the construction industry.Ensure that National Customer Service Officers/Management have adequate product knowledge and technical competence.

• National Customer Service Officer

  • Apr 2013 - Dec 2013

  Fletcher Insulation is the largest manufacturer of insulation materials in Australia and New Zealand.• Responsible for proficient order/quotation processing and the provision of clear and concise communication and liaison with national external and internal customers.• Discuss insulation materials and construction generally with the required technical competence to enable customers to feel reassured that they have arrived at the correct materials solution for their project.• Suggest suitable alternative products when there is a temporary stock shortfall.• Identify new business opportunities and inform Territory, State and Marketing Managers accordingly.• Ensure that ones technical ability and product knowledge remains current.Achievements:• Assisted in improving the technical competence of the NCSO’s to increase customer confidence and satisfaction.• Shared advanced SAP knowledge with National Customer Service and Finance departments.



CSR Bradford

• Australia
• Building Materials
• 1 - 100 Employee

• Contracts Coordinator

  • Oct 1999 - Feb 2013

  CSR Bradford Insulation is a manufacturer/supplier of glasswool insulation and energy-saving solutions for residential and commercial customers. Coordinate the delivery of insulation materials and the on-time sub-contract installation to 50 new homes in NSW per week. Process supply & fix orders (S&F) using SAP for insulation, ventilation, Solar PV systems and Energy Rating Assessments. Supervise/mentor other members of the S&F Customer Service team. Estimate off-plan and quote for new projects/contracts. Credits, debits, returns, insurance, warranty and display home management. Ensure the validity and accuracy of S&F SAP customer and vendor pricing. Provide management with accurate data and analysis of S&F contracts, including pivot tables and graphical presentation of data. Oversee the inspection of installation quality and ensure customers and sub-contractors adhere to Work, Health & Safety requirements. Achievements: Major involvement in the development, testing and introduction of SAP to CSR in 2002 and all subsequent SAP developments relating to Bradford Insulation’s NSW Supply & Fix business. Successfully managed the centralisation to Sydney of Bradford’s NSW Country S&F contracts management which reduced sales costs and enabled the provision of consistent customer service.



Sandvik Hard Materials, Detroit, MI, USA

• Technical/QA & Customer Service Manager

  • Mar 1998 - Oct 1998

  Sandvik Hard Materials Co is a supplier of cemented carbide cutting tool blanks and wear parts products. Manage 6 internal Sales Representatives to ensure the timely and accurate processing of customer orders/enquiries. Procure finished products from SHM production plants worldwide and manage the SHM USA finished goods inventory and all matters relating to national logistics. Liaise with all SHM production units in Europe, Mexico and USA concerning technical/quality assurance matters related to supplying products in accordance with the ISO 9001/2 quality system. Instigate new product development related to the demands of the USA market. Train sales staff in commercial, technical and systems issues. Achievements Increased the technical competence of the Customer Service and Field Sales teams. Secured continued sales to General Motors worth USD 5 million/year by resolving an on-going technical problem.



Sandvik Hard Materials Ltd., Coventry, UK

• Research/Market Support Technologist

  • Aug 1983 - Mar 1998

  Sandvik Hard Materials Ltd is a manufacturer of cemented carbide cutting tool blanks and wear parts products. • Process customer orders/enquiries for standard and new products. • Technical/commercial support to the global sales of Sandvik Hard Materials’ products. • Product application, new developments and delivery/pricing information. • Producing sales promotion literature. • Initiate product development as a result of changes in market demand or competitor activity. Frequent international travel within Europe and Scandinavia. • Initiate, organise, supervise and bring to an effective conclusion, project work related to Sandvik Group’s metal cutting activities. • Many of these projects were multi-disciplinary and involved regular travel to Sweden for project progress meetings or the presentation of research work. • Co-ordinate, supervise, interpret, and report work related to the product support and production problems of Sandvik Coromant UK, Sandvik Steel UK, AB Sandvik Saws & Tools, and Sandvik Saws & Tools UK. Product failure analysis, material specification and R&D. Achievements • Recognised for excellent customer service skills and technical competence and was invited to move to the USA Sales Office as Customer Service/Technical/Quality Manager. • Selected to be a member of a small team of scientists tasked with improving the profitability of one of Sandvik Hard Materials’ UK manufacturing plants and played an important role in turning around its performance.



Sandvik UK Ltd

• Student Apprentice (full-time University of Birmingham, UK)

  • Sep 1980 - Jul 1983

  Achievements• I was the first apprentice that Sandvik UK Ltd sponsored to study at university.• Gained a BSc. (hons) in Metallurgy & Materials.

• Apprentice Metallurgical Technician

  • Aug 1978 - Sep 1980

  Achievements• Apprentice of The Year 1978, 1979 and 1980.