Experience

University of Memphis School of Public Health

• United States
• Higher Education
• 1 - 100 Employee

• Graduate Research Assistant

  • Aug 2021 - Present

• Teaching Assistant

  • Jan 2023 - May 2023

  Social Behavioral Sciences Principles



Umeme Ltd

• Uganda
• Utilities
• 700 & Above Employee

• Talent & Performance Officer

  • Jan 2019 - Jun 2021



Umeme Ltd

• Uganda
• Utilities
• 700 & Above Employee

• Customer Relations Officer

  • Jun 2016 - Jun 2017

  Leads client communications to ensure quality customer service, while increasing the company’s revenues through increased sales.Ensures effective and efficient customer satisfaction through elaborate one on one client interaction to build trust among our clientele Leads response transactions to ensure effective management of complaint resolution within set targets of 24-48 hours with the introduction of an E-bill system. Leads customer follow up and sensitization engagements through safety awareness campaigns within the community and at schools to ensure maintenance and growth of customer base.Conducts analytical reviews of customer inquiries, purchases, service requests and complaints to identify emerging trends that may threaten achieving of company targets Show less

• Customer Service Executive

  • Feb 2015 - Jun 2016

  Managed cash and cheques reconciliations to ensure timely financial management and processing of client accounts Managing inquiries and conducting customer follow ups Supporting overall public engagement strategy for increasing customer base through sensitization engagements

• Customer Service Representative

  • Mar 2009 - Feb 2015

  Handling customer products and services Updating client accountsProcessing customer correspondenceProviding administrative support

• Customer Relations Officer

  • Mar 2009 - Dec 2009



Gepoka associates limited

• Najjera

• Gepoka Associates Ltd

  • Feb 2008 - Feb 2009

  Designing 2 and 3 Bedroom Houses Site Supervision Prepare Bills Of quantities Designing 2 and 3 Bedroom Houses Site Supervision Prepare Bills Of quantities