Experience

Avignon Realty

• United States
• Real Estate
• 1 - 100 Employee

• Commercial and Residential Realtor

  • Jun 2018 - Present

  Real estate decisions can be difficult and complicated, which is why it’s crucial to take an informed approach. I believe the most important is the ability to discover and address the diverse needs and concerns of different people. This ability comes from genuinely caring about people, along with practical experience and education. I have found that our ability to listen and be sensitive to our clients’ needs is the essence of excellent service, whether it be helping you find a new home or selling your current house. Buying and investing in real estate is one of the most significant decisions people make in their lifetime—my goal of making the buying and selling process as enjoyable and stress-free as possible for you.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Social Media Manager

  • Sep 2014 - Present

  • Deliver hands-on customer service and support via social media venues while maintaining an overall excellent customer experience• Monitor trends in social media to stay updated across different platforms in real-time• Provide technical expertise in demonstrating, installing, and maintaining company products to ensure that the system is functioning according to specifications• Execute root-cause analysis for any high impact or repetitive issues• Ensure proper handling and follow-up with customers via documentation of problems and corrective procedures• Work with the IT development team though AT&T Connected to optimize tools for client, task, and assignment management and reporting• Provide business updates and recommendations to senior level management as it relates to the current and future states of social media operations and deliver feedback on methods to determine gaps & make recommendations for improvements• Collaborate with corporate communications and legal on a daily and weekly basis to ensure that the appropriate responses and messages are being delivered via social media

• Integrated Solutions Consultant

  • Feb 2018 - Jun 2018

  • Effectively sell AT&T products and services to new and existing clients via personal consultations at their home and/or business site • Provide hands-on technical service to help customers incorporate new devices and applications into their lifestyle, including providing subject matter expertise regarding technical issues and advising customers on the suitability of products based on professional and/or personal needs • Focus on generating new sales and integrated solutions for existing clients • Prepare proposals, presentations, and bids, including strategic plans, based on customer needs and pricing • Research and develop customer solutions with AT&T external partners to identify new sales opportunities

• Technical Support Representative - ICU Network Team

  • Sep 2009 - Sep 2014

  • Acted as a team lead that coached, assisted, and resolved escalation issues from Tier II agents, field technicians and customers• Saved AT&T thousands of dollars and decreased call volume by accurately analyzing call drivers and presenting reports on strategies to increase production• Handled network outage and crisis management notifications for a designated geographic area• Answered questions, conducted extensive troubleshooting, and served as a “help-desk” for inquiries to workers in information processing centers• Served as a liaison between the Customer Care and Network Organizations• Provided analysis to IT development teams for updates and/or code fixes, wherenecessary• Produced and implemented written troubleshooting protocols that were used by others• Nominated by upper management to be part of a select team that tested new products,including GigaPower and ISM applications• Utilized sophisticated test systems to verify and determine faults in network equipment• Handled the troubleshooting of escalated software and hardware issues• Provided technical support and troubleshooting for the following: Ericsson IPTV Mediaroom Platform IPTV APP/VOICE IPTV CLU Channel IP Services HISA VOD VOIP SIP and RTP Protocols LNP Porting DID Numbers OSI 7-layer Model Motorola VIP1216,1225,2250, Cisco IPN430, Cisco ISB7500, Pace IPH8005, Pace IPH8010 STB Regression Test MS Excel for Data Analytics MS PowerPoint for building presentations Application and Channel VOC Broadcast Operation New STBs Client Testing for U-verse Alcatel Lucent 7330 FTTN, INID and IP-CO Network Alcatel Lucent 7342 RGPON MDU Alcatel Lucent 7342 GPON SFU Ericsson T111G, T550, T312 ONT and BLM1500 OLT PFP (Cross-connect feeder and distribution fiber) & Splitter



Telvista

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Team Lead

  • Mar 2003 - Sep 2007

  • Provided support to agents and presented a strategic course of action to assist the end-user • Successfully communicated with customers to provide direction and assistance, while demonstrating aptitude in computer terminology • Structured and maintained a network • Determined feasibility of expanding and enhancing computer operations and network • Resolved escalated customer issues that required an immediate resolution • Provided support to agents and presented a strategic course of action to assist the end-user • Successfully communicated with customers to provide direction and assistance, while demonstrating aptitude in computer terminology • Structured and maintained a network • Determined feasibility of expanding and enhancing computer operations and network • Resolved escalated customer issues that required an immediate resolution