Assistant Director of IS&T

• Jul 2017 - Present

Manager of IS&T

• Jan 2016 - Jul 2017

• Perform responsible functions of a complex and technical nature requiring a high degree of professional judgement and initiative in ensuring that all IT systems are functioning properly.• Perform routine maintenance of various applications, servers, desktops, network, and computer peripherals.• Monitor all of LPS critical devices and troubleshoot of hardware, software, and network problems in conjunction with users or vendors.• Advise, plan, organize, and supervise existing IT infrastructure.• Responsible for designing, developing, implementing, and tuning overall IT plans and guidelines in accordance with current standards in a cost effective manner to improve service quality within the operations and focus areas of LPS.• Develop and evaluate proposals for computer hardware, software, and networking equipment procurement. • Evaluate and provide help desk support when needed and act as a liaison between end users, internal and external support staff, in order to ensure accurate problem interpretation as well as assist in resolving conflicts by assigning staff resources. • Supply software and/or equipment training for staff in order to ensure the proper usage of technology. • Maintain an organized and stocked inventory with parts needed for a failsafe plan in case of catastrophic failure of equipment and coordinate the procurement of supplies and equipment for the department.• Confer and manage a team of staff, team members, vendors, and consultants in order to determine the nature of operations and their needs to discuss problems and improvements in order to complete projects • Maintain strict confidentiality regarding security reports, plans, and programs, and/or personnel matters. • Responsible for keeping an up-to-date working technical knowledge in order to provide better services to LPS by attending professional workshops, and reviewing technical publications.• Continued duties from Senior Network Analyst Position

Senior Network Analyst

• Nov 2007 - Dec 2015

Computer Technician

• Sep 2005 - Nov 2007

• Coordinated with CBE, Heery Construction, Fontaine Brothers Inc., Edvance, and 3SI with the deployment of 1900 PCs, 6 servers, 300 printers, and 100 network devices for the New Lawrence High School• Coordinated the moving of 2000 PCs from 15 schools to a central location for refurbishing as well as imaging and redeployment to the 15 schools• Help upgrade and maintain all district servers• Overhauled the network at 13 schools with newer and faster equipment to meet today’s standards• Updated current and installed new district servers• Maintain Lotus Support and maintained district servers• Provided Help Desk Support to End Users• Create scripts to help district PCs function better• Continued duties from Computer Technician Intern Position

Computer Technician Intern

• Dec 1999 - Sep 2005

• Built and repair computers • Install software throughout the school system• Network PCs throughout the school system• Reorganize IT supply store• Create and Manage a Team to restore PCs into working order throughout the school system• Troubleshoot PC problems throughout the school system• Contact Vendors as needed• Advised on purchases for Parthum, Wetherbee School • Research and provide technical advice in all computer-related purchases • Telephone help desk support for end users • Managed a team of 5-12 interns• Handled tech support for dells