Experience

TrustFlow Digital Solutions (Acquired by Docufree)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Control Specialist

  • 2018 - Present

  ROLE: Ensure organizational flow and quality across complicated tracking and logistics process; support Team Lead and serve as floor float, preventing bottlenecks and stalls; supply 60 people with work streams; track immediate conversion requests through each step. SELECTED ACCOMPLISHMENTS ▸Assisted in processing of ~800,000 U.S. Military Veteran medical records. ▸Achieved up-to-standard processes, serving as gatekeeper across file quality assurance, including urgent files. Show less



Advantage Solutions

• Caramel, IN

• Sales Team Lead

  • 2015 - Present

  ROLE: Promoted from Brand Ambassador to generate sales and increase brand awareness; spearhead customer engagement initiatives and drive product sales via live featured product demonstrations; oversee events (pt). SELECTED ACCOMPLISHMENTS ▸Maximized brand awareness across demonstrations and customer engagement; ensured on point brand talking point communications with consumers, leveraging excellent presentation skills. ▸Created positive product impressions; engaged consumers through sampling / distributing product and demonstrating features to realized sales opportunities. Show less



OPENLANE

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Remarketing Coordinator

  • 2016 - 2017

  ROLE: Spearheaded vehicle repossession process to auction; maintained inventory; obtained titles and title documents for title team. SELECTED ACCOMPLISHMENT ▸ Set floor prices and scheduled vehicles sale dates to 1,000 cars and $10M / mo. ROLE: Spearheaded vehicle repossession process to auction; maintained inventory; obtained titles and title documents for title team. SELECTED ACCOMPLISHMENT ▸ Set floor prices and scheduled vehicles sale dates to 1,000 cars and $10M / mo.



Autovino

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Quality Assurance Specialist

  • 2014 - 2016

  ROLE: Performed inspection, audit, and call center quality control reviews as well provided timely and accurate quality / accuracy review feedback (both per SOP and client / company requirements); confirmed options and materials. SELECTED ACCOMPLISHMENT ▸ Ensured the resolution of issues through proper reporting of all non-conformance instances (internal reporting mechanisms, personnel) and initiating additional corrective actions. ROLE: Performed inspection, audit, and call center quality control reviews as well provided timely and accurate quality / accuracy review feedback (both per SOP and client / company requirements); confirmed options and materials. SELECTED ACCOMPLISHMENT ▸ Ensured the resolution of issues through proper reporting of all non-conformance instances (internal reporting mechanisms, personnel) and initiating additional corrective actions.



Multiple Agencies

• Indianapolis & Whitestown, IN

• Insurance Agent

  • 2008 - 2014

  ROLE: Sold various types of insurance policies to businesses and individuals for Farmers Insurance Group, State Farm, Philip Mason Agency, and Anthony Miller Agency; expanded territory and client base; one (1) direct report. SELECTED ACCOMPLISHMENT ▸ Improved sales YoY; aggressively networked, cultivated relationships, and provided exceptional customer service. ROLE: Sold various types of insurance policies to businesses and individuals for Farmers Insurance Group, State Farm, Philip Mason Agency, and Anthony Miller Agency; expanded territory and client base; one (1) direct report. SELECTED ACCOMPLISHMENT ▸ Improved sales YoY; aggressively networked, cultivated relationships, and provided exceptional customer service.



Kaplan Financial

• Financial Services
• 200 - 300 Employee

• Customer Service Specialist & Grading Specialist

  • 2005 - 2008

  ROLE: Managed the Help Desk tracking system for a leading provider of licensing, certification, and continuing education training; enrolled, tracked, and corrected student information across systems; evaluated state compliance, audited work, and issued certificates. SELECTED ACCOMPLISHMENTS: ▸ Decreased open helpdesk tickets by 87.5%, from ~ 80 tickets to 10 open tickets on a daily basis. ROLE: Managed the Help Desk tracking system for a leading provider of licensing, certification, and continuing education training; enrolled, tracked, and corrected student information across systems; evaluated state compliance, audited work, and issued certificates. SELECTED ACCOMPLISHMENTS: ▸ Decreased open helpdesk tickets by 87.5%, from ~ 80 tickets to 10 open tickets on a daily basis.



Marion County Prosecutor's Office

• United States
• Law Practice
• 200 - 300 Employee

• Genetic Testing Coordinator & Litigation Paralegal

  • 2001 - 2005

  ROLE: Managed court preparation and paralegal activities; coordinated testing arrangements and processed genetic testing files; monitored service on summons and cites; completed dispositions; cited out of state cases received by Child Support Division. SELECTED ACCOMPLISHMENT: ▸ Selected as Employee of the Month March 2003; consistently provided on point support to the Deputy Prosecutor. ROLE: Managed court preparation and paralegal activities; coordinated testing arrangements and processed genetic testing files; monitored service on summons and cites; completed dispositions; cited out of state cases received by Child Support Division. SELECTED ACCOMPLISHMENT: ▸ Selected as Employee of the Month March 2003; consistently provided on point support to the Deputy Prosecutor.