Experience

Senpex

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Operations Specialist

  • May 2023 - Present



Balena Projects Ltd.

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logisitcs Operations Coordinator

  • Aug 2022 - May 2023

  Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance Booking, Tracking, Tracing of import & export Cargo (FCL/LCL/CONSOL/AIR/RAIL) Customer Service including all happenings from booking to cargo delivery in a timely manner Daily liaison with customer, carriers, internal staff Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication) Monitor account issues and communicate/liaison with management to implement/drive solutions Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer Recommend when needed changes in current processes Reporting as needed (Service failure report, claim/damage report, volume, P&L, others as needed) Accuracy of data entry into company's system and other systems as needed Monitor trends and report changes to Management for action Show less



TET İnternational Developments LLC

• Baku, Baki, Azerbaijan

• Chief of Sales Department/Export Manager

  • Dec 2020 - Jul 2022