Tony Green
IT Analyst lead at Astor & Sanders- Claim this Profile
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Topline Score
Bio
Bill Holtry
Tony is confident, consistent, and willing to reach out for clarification when appropriate. These characteristics have made it a pleasure to work with Tony and contributed to the success of our larger team objectives.
Bill Holtry
Tony is confident, consistent, and willing to reach out for clarification when appropriate. These characteristics have made it a pleasure to work with Tony and contributed to the success of our larger team objectives.
Bill Holtry
Tony is confident, consistent, and willing to reach out for clarification when appropriate. These characteristics have made it a pleasure to work with Tony and contributed to the success of our larger team objectives.
Bill Holtry
Tony is confident, consistent, and willing to reach out for clarification when appropriate. These characteristics have made it a pleasure to work with Tony and contributed to the success of our larger team objectives.
Credentials
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ITIL Foundation Level
PeopleCertMay, 2022- Sep, 2024 -
HDI Desktop Support Technician (HDI)
HDINov, 2019- Sep, 2024 -
Microsoft Office specialist
MicrosoftNov, 2015- Sep, 2024 -
CompTIA A+
CompTIA
Experience
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Astor & Sanders
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Analyst lead
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Jan 2022 - Present
Oversee the day-to-day operations of the Tier 2 Technical Support Team while also providing hands on support to provide excellent customer service · Act as a lead agent who will drive customer satisfaction through customer support · Provide direct supervision of the technical support staff which may include daily direction, escalations and training · Act as a mentor and provide oversight, coaching, and training to technical support staff · Be the point of contact for technical escalations · Monitor, record and track team performance and metrics · Clearly communicate escalated issues to program manager · On-board all new technical support team members using onboarding template · Assist in the creation of the team processes and procedures as well as monitor and report on results · Be actively involved with the operational delivery and UAT if required for new projects · Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner · Work to create any relevant support material for the team · Review all technical support related processes and documentation for continuous improvement · Assist in the creation and implementation of customer self-service material and tool Show less
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NuAxis Innovations
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United States
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Information Technology & Services
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100 - 200 Employee
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tier 2 desktop support
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Feb 2015 - Jan 2022
Installed required PC software/hardware as needed •Performed analysis of all hardware/software problems requested by 6,000 Department of Labor, (DOL) users •Sett up all new computers assigned to DOL users which include building operating system, installed required network hardware, installing network printers, configuring PC to network specifications, installed and configured Microsoft Outlook for user’s e-mail application, analyzed configuration from workstations to implement needed upgrades •Configured and set up Blackberry/iphone device for users •Reset program related database passwords •Answered phone calls for the helpdesk call center, as needed •Granted user Admin/poweruser on local workstation as request via computer management •Reset/created Blackberry account using BES server •Act as Tier II Team Lead when requested. - Provided guidance to fellow techs to assist in resolving issues, - Provided coaching ops to techs to improve performance, - Performed queue management and ticket assignment, - Reviewed tickets for ticket auditing. Show less
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EXCEED Corporation
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Telecommunication Mechanic II
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Mar 2013 - Feb 2015
Installed required PC software/hardware as needed •Performed analysis of all hardware/software problems requested by 6,000 Department of Labor, (DOL) users •Sett up all new computers assigned to DOL users which include building operating system, installed required network hardware, installing network printers, configuring PC to network specifications, installed and configured Microsoft Outlook for user’s e-mail application, analyzing configuration from workstations to implement needed upgrades •Configured and set up Blackberry device for users •Reset program related database passwords •Answered phone calls for the helpdesk call center, as needed •Grant user Admin/poweruser on local workstation as request via computer management Show less
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System Integration, Inc
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United States
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Information Technology & Services
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System Administrator
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Aug 2007 - Feb 2013
Installed required PC software/hardware as needed •Troubleshot all hardware/software problems requested by 6,000 DOL users •Setup all new computers assigned to DOL users, which included building operating system, installing required network hardware, installing network printers, configuring PC to network specifications, installing and configuring Microsoft Outlook for user’s e-mail application, analyzing configuration from workstations to implement needed upgrades •Configured and setup Blackberry device for users •Reset program related database passwords •Answered phone calls for the helpdesk call center as needed •Grant user Admin/poweruser on local workstation as request via computer management Show less
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System Integration and Development, Inc.
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United States
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System Administrator
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Oct 2002 - Aug 2007
Installed required PC software/hardware as needed •Troubleshot all hardware/software problems requested by 6,000 DOL users •Setup all new computers assigned to DOL users, which included building operating system, installing required network hardware, installing network printers, configuring PC to network specifications, installing and configuring Microsoft Outlook for user’s e-mail application, analyzing configuration from workstations to implement needed upgrades •Configured and setting up Blackberry device for users •Reset program related database passwords •Answered phone calls for the helpdesk call center, as needed •Grant user Admin/poweruser on local workstation as request via computer management Show less
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System Administrator
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Apr 1999 - Oct 2002
Installed required PC software/hardware as needed•Troubleshot all hardware/software problems requested by Naval Sea Systems Command, (NAVSEA) users•Setup all new computers assigned to NAVSEA users, which included; building operating system and installing network clients on workstation•Installed required network hardware•Configured PC to network specifications•Installed and configured Microsoft Outlook for user’s e-mail application•Analyzed configuration from workstations to implement needed upgrades Show less
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Administrative Assistant
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Jul 1997 - Apr 1999
Performed routine administrative support duties that included drafting letters/correspondence, reproduction, faxing, and developing cover sheets for reports•Maintained contents of corporate brochure: which included updating photos, text, images; acquiring business cards for staff and new hires establishing and maintaining mail boxes for the Education and Training group.•Organized the fax/printer area, assisting in efforts associates with acquiring new hires, to include developing Position Vacancy Notices (PVN) developing and placing advertisements•Maintained the log of PVNs, and scheduling interviews for job candidates•Performed research associated with contract task as identified by staff, created and maintained Microsoft Access database containing employee’s information •Organized and maintained the Education and Training Group Library•Provided graphics support, as requested•Provided assistance on proposal development efforts, as requested.•Served as recorder for project meetings, and maintained and acquired office supplies, as needed Show less
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Project Assistant
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Mar 1993 - Jul 1997
Contacted clients for professional staff when required •Managed inventory of stock for office supplies •Prepared and coordinated conference materials for upcoming projects •Collected monthly report for inter-office services, assisted in managing the administrative staff •Provided postal services for outgoing-mail, provided messenger/delivery assistance, as necessary •Assisted with production of proposal, letters, memos, and other correspondence, assisted with other general administrative duties Show less
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Information Data Systems, Inc.
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United States
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Financial Services
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1 - 100 Employee
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Word Processor/Receptionist
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Jul 1992 - Mar 1993
Provided word processing services to prepare letters, mail-outs, reports, resumes, proposal, and other documents utilized WordPerfect, answered all incoming calls, and coordinated all messenger/courier deliver/pick-up services Provided word processing services to prepare letters, mail-outs, reports, resumes, proposal, and other documents utilized WordPerfect, answered all incoming calls, and coordinated all messenger/courier deliver/pick-up services
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Security Guard
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Jul 1991 - Jul 1992
Securing all indoor and outdoor grounds, and monitoring equipment leaving and entering the building. As a licensed Security Guard, I performed various duties at the following locations: Martin Marietta -Patrolled all floors -Oversaw Security System Computer Sciences Corporation -Maintained the incoming calls of 100 lines of PBX system -Secured all equipment entering and leaving the building Salvation Army - Patrolled all floors Show less
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Education
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1987 - 2000
Roosevelt Senior High School
Community
