Director of Technology Infrastructure

• Mar 2023 - Present

Corporate Information Technology Manager/Project Manager

• Oct 2015 - Present

• Plan and design network infrastructure in all new restaurants• Manage entire IT project with low voltage vendors according to spec• Install and configure Toast POS system • Design and implement Ubiquiti Network stack, Firewall, Switch, Ap’s • Manage in store and corporate Firewalls, including setting policies for inbound/outbound traffic• Repair and replace old hardware, run OS updates for Windows/MacOS• Coordinate ISP installations • VLAN setup, port forwarding, guest policies • Install VoIP phone systems • Project manage third party Phone, Alarm, door access and smart thermostats• Office 365 Administrator including SharePoint• Experienced GoDaddy admin, Azure, Amazon AWS• Google Administrator• Network Administrator for Corporate Office• Windows AD Admin, user and file management • Responsible for all company issued computers, printers, tablets• Maintain on premise servers, switches, AP’s, video conference rooms and phones• Administrator for Volume Licensing with Microsoft • Lead contact for design and implementation of Drive Thru system including timer systemHeadsets, and placement.• Responsible for negotiating terms and contracts with technology based vendors for all Corporate owned stores and Corporate offices.• Project IT consultant for franchise owners/operators on the planning and design of network technology and POS • Purchasing and setup of all hardware and software for new hires • Management and maintenance of hardware and software inventory• Includes monitoring software licensing compliance and hardware aging• Train employees at all levels of the company about new software, apps and security updates• Manage helpdesk employees using Zendesk following our SLA in a timely fashion Show less

System Network Administrator

• Sep 2014 - Oct 2015

• Serve as technology point of contact for entire school • Troubleshooting of all technology based equipment • Reimaging/reconfiguration of all computers • Managed local network connectivity issues/wireless proxy configurations • Managed users and groups i.e. AD login and password setup and resets • User account management (privilege levels, enable/disable, folder rights • Responsible for testing software configuration/setup/prep for site specific installations • Repair and replace keyboards, mice, fusers, toners, patch cables, network switches • IP tracking: static/unfiltered • Networked printers/copiers • Setup Interactive whiteboards, document cameras Show less

Business Owner/Operator

• May 2000 - Sep 2014

Started and owned computer repair and service company, building computers and setting home small to medium size networks. Ran low voltage data lines to patch panels, installed rack cabinets, configured and managed firewall, network switches and AP's. Contracted by local businesses to setup company offices network infrastructures. Started and owned computer repair and service company, building computers and setting home small to medium size networks. Ran low voltage data lines to patch panels, installed rack cabinets, configured and managed firewall, network switches and AP's. Contracted by local businesses to setup company offices network infrastructures.