Experience

TestGear

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager & Senior Solution Expert

  • Nov 2022 - Present

  🏆Major accomplishment:Conducted market and ICP analyses to identify needs in more than 3 different product segments and 4 products, which resulted in:• 35% revenue growth in Q3 and Q4 for the Main product.In essence, a new way of making money with the product was developed and implemented• Implement strategy and processes to develop and start sales of an additional product.Product started selling and got customers• Bring a new product to the market and put it into use by more than 100 companies from the beta version. Product proved to be very necessary for the market and confirmed its right to exist🔶Solid achievements:• Acted as a central point between the R&D, Marketing and Sales departments, helping to improve internal communication, optimize interactions with customers, stakeholders and partners, and effectively identify company needs for product implementation and expansion.• Conducted comprehensive market research across Europe, Central/East/West Asia, the Middle East, and the USA, facilitating business expansion and diversification of the holding's product line.• Identified new business opportunities and developed relationships with new and old customers, IT accelerators, resellers and technical partners (becoming customers' trusted advisor).• Successfully established and nurtured international partnerships, resulting in a substantial increase in revenue and heightened brand visibility.• Supervised the successful creation and establishment of of a subsidiary company.• Successfully led the solutions department, implementing new teamwork methodologies, ensuring effective communication with new and existing customers and facilitating seamless product integration for customers and peers. Show less

• Product Owner & Business System Analyst

  • Sep 2021 - Nov 2022

  🔶 Accomplishments:• Acted as a central point between the R&D and Marketing departments to improve testing and release of product builds and gather input from users.• Engaged in extensive research with end users, leading to the development of two highly successful minimum viable products (MVPs) that achieved significant market success.• Described and prototyped the Core part (aka marketplace) of the product line for data aggregation and cross functionality of our solutions.• Implemented targeted onboarding strategies for different product offerings (Cloud and On-premises), resulting in increased customer conversion rates and successful user adoption.• Increased user satisfaction by analyzing user actions and needs, improving product usability and optimizing the customer journey map (CJM), resulting in higher customer conversion rates and increased sales.• Performed over 100 Jobs-to-be-Done (JTBD) interviews with customers, identifying and implementing more than 400 actionable requirements to enhance product quality and maximize ROI.• Conducted analytics on more than 32 competitors, identified and developed a substitution strategy and competition in different markets. Show less



Test IT - Software Testing Systems

• Russian Federation
• Software Development
• 1 - 100 Employee

• Senior Solution Engineer

  • Jan 2021 - Sep 2021

  🔶 Accomplishments:• Сompletely aligned the processes of the solution and pre-sales departments.• Built a new requirements qualification and testing process for user (old and new) satisfaction management.• By managing user expectations, retained and more than doubled product license packages.• Conducted extensive research on 30+ competing products, achieving competitive advantage and identifying market needs to improve ROI.• Achieved 70% success in closing deals through impressive product demonstrations and platform presentations and documented 300+ critical customer needs as requirements, which drove ROI on the product.• Provided comprehensive training to the sales team, enabling them to effectively position the platform and resulting in a significant increase in the number of deals closed.• Worked my way up from Solutions Engineer to Senior Solutions Engineer Show less

• Solution Engineer

  • Jun 2020 - Jan 2021

  🔶 Accomplishments:• Spearheaded the development of all customer service department processes, leading to significant improvements in sales and pre-sales department efficiency.• Successfully conducted over 500 product demonstrations, achieving a high closing rate of approximately 75%.• Conducted thorough research on over 20 competing products, resulting in the identification of market needs, outperforming competitors, and increasing return on investment.• Thoroughly identified and documented over 300 critical customer needs as requirements, significantly enhancing the value proposition and ROI of the product. Show less



I-Teco

• Russian Federation
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Technical Support Specialist

  • Aug 2018 - Jun 2020

  🔶 Accomplishments: • Implemented new processes that accelerated the department's work and improved the quality of services provided. • Due to the properly conducted recruitment of new and old engineers, the quality of services provided to the user has increased • Increased the volume of users after interviewing C-level persons from the customers' side • Trained over 10 new engineers, including new ways of working, which increased user satisfaction. • Worked my way up from Technical Support Specialist to Senior Technical Support Specialist. Show less