Experience

Earl Enterprises

• United States
• Restaurants
• 100 - 200 Employee

• Information Technology Manager

  • May 2023 - Present

  United States



World Wide Corals

• General Manager

  • Mar 2017 - Jul 2023



Datum Restaurant Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Telecommunications Analyst

  • Jan 2016 - Mar 2017

  Orlando, Florida Area



Planet Hollywood International

• United States
• Restaurants
• 100 - 200 Employee

• Telecommunications Analyst

  • Feb 2013 - Jan 2016



Rosen Hotels & Resorts

• United States
• Hospitality
• 400 - 500 Employee

• Telecommunications Engineer "Millennium Technology Group"

  • Aug 2002 - Sep 2012

  • Maintained Cisco Call Manager 8.6, Unified Messaging, IPCC & CER • Administered 6 HCX Hitachi Switches and 6 Innovations 2020 Voice Mail Systems • Oversaw regular maintenance on more than 10,000 guest room telephones • Executed all administrative-related PBX requests, additions, and changes for 7 hotels • Supervised technical support for 7 separate electronic key locking systems • Provided 24/7 technical support for 7 separate PBX departments • Responsible for identifying… Show more • Maintained Cisco Call Manager 8.6, Unified Messaging, IPCC & CER • Administered 6 HCX Hitachi Switches and 6 Innovations 2020 Voice Mail Systems • Oversaw regular maintenance on more than 10,000 guest room telephones • Executed all administrative-related PBX requests, additions, and changes for 7 hotels • Supervised technical support for 7 separate electronic key locking systems • Provided 24/7 technical support for 7 separate PBX departments • Responsible for identifying and problem solving system issues • Responsible for reporting to executive committee for potential telephone fraud • Reviewed all related telecommunications invoices for accuracies • Collaborated with local CLEC’s on voice, data circuit troubleshooting and turn-up • Affectively provided picture perfect low voltage cable management skills • Installed and terminated Category 5 and 6 data network cabling • Coordinated new construction project budgets for all telecommunications needs • Ordered all telecom devices/supplies and completed billing on all mobile devices • Supported the maintenance and repair of over 300 mobile devices including Blackberry's • Administered the successful operation of company Blackberry Enterprise System (BES)

• Assistant Manager of Technical Support "Millennium Technology Group"

  • May 2000 - Aug 2002

  • Coordinated operational activities related to the network architecture and hardware support • Addressed computer and telecommunication patterns, costs, and operational needs • Diagnosed and resolved computer and hardware problems • Created and managed project schedules • Supervised daily operations of technical support staff • Interviewed, hired, and trained all new employees • Assisted in the development/writing of employee manuals • Assigned schedules, job duties and… Show more • Coordinated operational activities related to the network architecture and hardware support • Addressed computer and telecommunication patterns, costs, and operational needs • Diagnosed and resolved computer and hardware problems • Created and managed project schedules • Supervised daily operations of technical support staff • Interviewed, hired, and trained all new employees • Assisted in the development/writing of employee manuals • Assigned schedules, job duties and performed employee evaluations • Addressed and resolved employee and guest telephone disputes



Rosen Hotels and Resorts

• PBX Manager

  • Apr 1996 - May 2000

  Rosen Plaza Hotel • Managed day-to-day operations of 14 employees, including 2 supervisors • Hired, trained, scheduled, and evaluated staff • Managed telecom needs for 60,000 square feet of convention space • Maintained Hitachi HCX 5000 telephone switch and Innovations voice mail system • Completed all adds, moves, and changes for administrative staff • Reviewed all telecommunications reports for potential fraud and abuse



Rosen Hotels & Resorts

• United States
• Hospitality
• 400 - 500 Employee

• PBX Supervisor

  • Oct 1995 - Apr 1996

  • Assisted with answering all inbound phone calls and providing superior customer service • Developed and implemented standard operating processes and procedures • Collaborated with local telephone vendor, Orlando Business Telephone Systems • Supervised, evaluated, and managed a staff of 14 telephone operators • Executed and reviewed monthly telephone reports for potential abuse

• Front Desk Supervisor

  • Jan 1995 - Oct 1995

  • Managed front desk and front office • Responded to guest requests • Interviewed, hired, supervised and evaluated staff

• PBX Lead

  • Apr 1994 - Jan 1995

  • Assisted with answering all inbound phone calls • Responsible for being a role model to all new and existing staff • Completed telephone connections for large in-house conventions • Repaired guest room telephones

• Front Desk Clerk

  • Jan 1993 - Apr 1994

  • Completed check-in and check-out of guests in a 810-guest-room hotel • Worked in conjunction with the bell staff to assist guest to their rooms • Arranged transportation for guests • Computed bills, collected payments and made change for guest