Tony Ditzler
Executive Vice President at Fast-Fix Jewelry and Watch Repairs Franchise- Claim this Profile
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Bio
M. Mike Nassar
I had the pleasure of working with Tony for over a year. I found him to be a very committed self-starter that took full ownership of his role. He did not take long to grasp the business and was able to formulate future plans faster than I expected. He gained buy-in of the team quickly and got everyone rowing in the same direction, getting things done. Tony is an organized, committed, kind, and considerate leader and team member. I look forward to watching Tony continue to flourish in his career.
Richard Acosta
When in the course of employee events it becomes necessary to recognize greatness in exceptional leadership, I must answer that call. And with this recommendation Tony's phenomenal leadership rings true. In my experience, only a handful of leaders wholly exemplify the most lofty principles and pristine qualities an organization needs to succeed on every level. Beginning with his first few months, he personally visited sixty-six centers across the United States and Canada in seventy-four days. While that's obviously an impressive endeavor on it's own merit, that dedication to learning and understanding the company became the catalyst for measurable and calculable growth across the company. His measures, directives, and impeccable leadership launched the company into record growth...in record time. He led his division by example, with poise and polish, and quickly earned respect and admiration from his peers and colleagues. His area of responsibility seemed to outsiders as an insurmountable body of work but Tony was effective and steadfast in his relentless pursuit of success. Meetings led by Tony were consistently spirited, collaborative, and productive. Tony's assignments, expectations, and directives were always made clear and concise with the unmistakeable understanding of how best he could assist if needed. Tony drove the business. He managed his teams in a caring, supportive, and collaborative manner. I and my team remain ever-thankful.
M. Mike Nassar
I had the pleasure of working with Tony for over a year. I found him to be a very committed self-starter that took full ownership of his role. He did not take long to grasp the business and was able to formulate future plans faster than I expected. He gained buy-in of the team quickly and got everyone rowing in the same direction, getting things done. Tony is an organized, committed, kind, and considerate leader and team member. I look forward to watching Tony continue to flourish in his career.
Richard Acosta
When in the course of employee events it becomes necessary to recognize greatness in exceptional leadership, I must answer that call. And with this recommendation Tony's phenomenal leadership rings true. In my experience, only a handful of leaders wholly exemplify the most lofty principles and pristine qualities an organization needs to succeed on every level. Beginning with his first few months, he personally visited sixty-six centers across the United States and Canada in seventy-four days. While that's obviously an impressive endeavor on it's own merit, that dedication to learning and understanding the company became the catalyst for measurable and calculable growth across the company. His measures, directives, and impeccable leadership launched the company into record growth...in record time. He led his division by example, with poise and polish, and quickly earned respect and admiration from his peers and colleagues. His area of responsibility seemed to outsiders as an insurmountable body of work but Tony was effective and steadfast in his relentless pursuit of success. Meetings led by Tony were consistently spirited, collaborative, and productive. Tony's assignments, expectations, and directives were always made clear and concise with the unmistakeable understanding of how best he could assist if needed. Tony drove the business. He managed his teams in a caring, supportive, and collaborative manner. I and my team remain ever-thankful.
M. Mike Nassar
I had the pleasure of working with Tony for over a year. I found him to be a very committed self-starter that took full ownership of his role. He did not take long to grasp the business and was able to formulate future plans faster than I expected. He gained buy-in of the team quickly and got everyone rowing in the same direction, getting things done. Tony is an organized, committed, kind, and considerate leader and team member. I look forward to watching Tony continue to flourish in his career.
Richard Acosta
When in the course of employee events it becomes necessary to recognize greatness in exceptional leadership, I must answer that call. And with this recommendation Tony's phenomenal leadership rings true. In my experience, only a handful of leaders wholly exemplify the most lofty principles and pristine qualities an organization needs to succeed on every level. Beginning with his first few months, he personally visited sixty-six centers across the United States and Canada in seventy-four days. While that's obviously an impressive endeavor on it's own merit, that dedication to learning and understanding the company became the catalyst for measurable and calculable growth across the company. His measures, directives, and impeccable leadership launched the company into record growth...in record time. He led his division by example, with poise and polish, and quickly earned respect and admiration from his peers and colleagues. His area of responsibility seemed to outsiders as an insurmountable body of work but Tony was effective and steadfast in his relentless pursuit of success. Meetings led by Tony were consistently spirited, collaborative, and productive. Tony's assignments, expectations, and directives were always made clear and concise with the unmistakeable understanding of how best he could assist if needed. Tony drove the business. He managed his teams in a caring, supportive, and collaborative manner. I and my team remain ever-thankful.
M. Mike Nassar
I had the pleasure of working with Tony for over a year. I found him to be a very committed self-starter that took full ownership of his role. He did not take long to grasp the business and was able to formulate future plans faster than I expected. He gained buy-in of the team quickly and got everyone rowing in the same direction, getting things done. Tony is an organized, committed, kind, and considerate leader and team member. I look forward to watching Tony continue to flourish in his career.
Richard Acosta
When in the course of employee events it becomes necessary to recognize greatness in exceptional leadership, I must answer that call. And with this recommendation Tony's phenomenal leadership rings true. In my experience, only a handful of leaders wholly exemplify the most lofty principles and pristine qualities an organization needs to succeed on every level. Beginning with his first few months, he personally visited sixty-six centers across the United States and Canada in seventy-four days. While that's obviously an impressive endeavor on it's own merit, that dedication to learning and understanding the company became the catalyst for measurable and calculable growth across the company. His measures, directives, and impeccable leadership launched the company into record growth...in record time. He led his division by example, with poise and polish, and quickly earned respect and admiration from his peers and colleagues. His area of responsibility seemed to outsiders as an insurmountable body of work but Tony was effective and steadfast in his relentless pursuit of success. Meetings led by Tony were consistently spirited, collaborative, and productive. Tony's assignments, expectations, and directives were always made clear and concise with the unmistakeable understanding of how best he could assist if needed. Tony drove the business. He managed his teams in a caring, supportive, and collaborative manner. I and my team remain ever-thankful.
Experience
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Fast-Fix Jewelry and Watch Repairs Franchise
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United States
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Retail
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1 - 100 Employee
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Executive Vice President
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Sep 2023 - Present
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HairClub
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Retail
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700 & Above Employee
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Vice President of Field Operations
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Jul 2022 - Sep 2023
Serves as a strategic leader and P&L owner for the leading hair restoration company's network of 120 Centers across North America. Responsibilities involve driving growth and operational excellence for over 24,000 memberships by building and executing a strategic vision that prioritizes membership growth, customer experience, and operational efficiency. Directs a multi-tiered organization, comprising 8 Area Directors, a Member Care Team, a Member Development Team, and Regional Support… Show more Serves as a strategic leader and P&L owner for the leading hair restoration company's network of 120 Centers across North America. Responsibilities involve driving growth and operational excellence for over 24,000 memberships by building and executing a strategic vision that prioritizes membership growth, customer experience, and operational efficiency. Directs a multi-tiered organization, comprising 8 Area Directors, a Member Care Team, a Member Development Team, and Regional Support Teams, while fostering close collaboration with matrixed stakeholders from marketing, finance, communications, and real estate development to enhance revenue and EBITDA performance. Key areas of focus include corporate strategy, customer experience, performance management, branding, capital investment, leadership development, and business transformation initiatives. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Increased recurring membership base achieving the first consecutive quarterly growth since 2019. • Implemented cultural change, data analytics, and the G2G Platform launch, resulting in a 12% improvement in member retention and a 26% increase in customer satisfaction across 96 corporate locations. • Built a strong bench of future leaders, established a unified culture, implemented performance metrics, and refined execution through KPI monitoring and talent management, leading to significant improvements in employee retention. Show less Serves as a strategic leader and P&L owner for the leading hair restoration company's network of 120 Centers across North America. Responsibilities involve driving growth and operational excellence for over 24,000 memberships by building and executing a strategic vision that prioritizes membership growth, customer experience, and operational efficiency. Directs a multi-tiered organization, comprising 8 Area Directors, a Member Care Team, a Member Development Team, and Regional Support… Show more Serves as a strategic leader and P&L owner for the leading hair restoration company's network of 120 Centers across North America. Responsibilities involve driving growth and operational excellence for over 24,000 memberships by building and executing a strategic vision that prioritizes membership growth, customer experience, and operational efficiency. Directs a multi-tiered organization, comprising 8 Area Directors, a Member Care Team, a Member Development Team, and Regional Support Teams, while fostering close collaboration with matrixed stakeholders from marketing, finance, communications, and real estate development to enhance revenue and EBITDA performance. Key areas of focus include corporate strategy, customer experience, performance management, branding, capital investment, leadership development, and business transformation initiatives. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Increased recurring membership base achieving the first consecutive quarterly growth since 2019. • Implemented cultural change, data analytics, and the G2G Platform launch, resulting in a 12% improvement in member retention and a 26% increase in customer satisfaction across 96 corporate locations. • Built a strong bench of future leaders, established a unified culture, implemented performance metrics, and refined execution through KPI monitoring and talent management, leading to significant improvements in employee retention. Show less
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Amplifon
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Italy
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Retail Health and Personal Care Products
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700 & Above Employee
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Director of Franchise Business
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Jan 2018 - Jun 2022
Led a team of 8 field managers, each responsible for full P&L within their respective territories. Analyzed and interpreted data and metrics to identify growth opportunities and successfully implemented strategies. Served as a transformational change agent, fostering a collaborative culture with Miracle-Ear franchisees to facilitate expansion initiatives. Defined and introduced standard operating procedures (SOPs) across the franchise system and designed and executed sales, marketing… Show more Led a team of 8 field managers, each responsible for full P&L within their respective territories. Analyzed and interpreted data and metrics to identify growth opportunities and successfully implemented strategies. Served as a transformational change agent, fostering a collaborative culture with Miracle-Ear franchisees to facilitate expansion initiatives. Defined and introduced standard operating procedures (SOPs) across the franchise system and designed and executed sales, marketing, operations, and training strategies. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Achieved 21%+ revenue growth: Fostered a collaborative culture within the franchise system, devising effective strategies and growth plans that resulted in year-over-year double-digit same-store growth. • Strengthened market position during Covid-19: Utilized established fundamental SOPs to enhance customer care and boost KPI performance, effectively navigating challenges posed by the pandemic while maintaining high team engagement levels. • Designed and successfully executed the first-ever program catering to owners, managers, and leaders, resulting in over 100 graduated leaders during the 2020-2022 period. • Organized and developed the field management team, ensuring robust leadership backing for the entire franchise system. • Established Franchise Peer Performance Groups, including the Core Elite and Growth Summit platforms, forging strategic partnerships with each group and leveraging these relationships to drive the implementation of best practices throughout the organization.
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Regional Franchise Business Manager - Midwest Division
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Dec 2011 - Dec 2017
Served as the key leader overseeing 37 Franchisees spread across a 15-state territory, comprising 237 locations. Drove the business review process through key performance indicators, leading to the creation and monitoring of relevant action plans that resulted in improved operations, increased top-line sales, and enhanced bottom-line profits. Conducted comprehensive financial reviews to assess the health of each business and guided franchisees on marketing, pricing structures, and sales… Show more Served as the key leader overseeing 37 Franchisees spread across a 15-state territory, comprising 237 locations. Drove the business review process through key performance indicators, leading to the creation and monitoring of relevant action plans that resulted in improved operations, increased top-line sales, and enhanced bottom-line profits. Conducted comprehensive financial reviews to assess the health of each business and guided franchisees on marketing, pricing structures, and sales techniques. Collaborated closely with franchisees to facilitate image and facility upgrades while ensuring their compliance with Miracle-Ear policies, as well as HIPAA and government regulations. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Drove revenue growth through strategic marketing and operational excellence: Utilized focused marketing plans and Key Performance Indicators to achieve impressive year-over-year revenue growth, with notable increases in 2013 (+21.2%) and 2015 (+26.5%) among other successful years. • Spearheaded business expansion through franchisee collaboration: Worked closely with thriving franchisees to facilitate business expansion, leading to the successful opening of 48 new locations and the relocation of 37 existing ones.
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Burger King
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United States
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Restaurants
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700 & Above Employee
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Franchise Business Leader
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Jan 2006 - Mar 2011
Held full accountability for $102M in sales and $4.3M in royalty revenue, serving as the key liaison and leader for 14 Franchisees across a three-state territory encompassing 72 locations. Formed strong professional partnerships with franchisees and their management teams to conduct comprehensive diagnostics, evaluations, and the implementation of tactical business solutions, resulting in improved performance across the board. Conducted thorough assessments of franchise agreements to… Show more Held full accountability for $102M in sales and $4.3M in royalty revenue, serving as the key liaison and leader for 14 Franchisees across a three-state territory encompassing 72 locations. Formed strong professional partnerships with franchisees and their management teams to conduct comprehensive diagnostics, evaluations, and the implementation of tactical business solutions, resulting in improved performance across the board. Conducted thorough assessments of franchise agreements to effectively manage both existing and new store development initiatives. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Orchestrated a cohesive strategy centered on re-imaging, operational enhancement, and aggressive marketing tactics, leading to consecutive increases in territory comp sales: F'07 (+3.29%), F'08 (+6.48%), F'09 (+3.08%), and F’10 (+8.5%). • Spearheaded the development of 8 new restaurants, resulting in a remarkable $12M increase in Territory Sales and an additional $480,000 in Royalty Revenue. • Devised and oversaw an effective plan across the South-Central Division's 1200 restaurants, resulting in notable enhancements in key metrics like Speed of Service, Guest Satisfaction, and Operations Excellence Reviews.
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Operations Excellence Specialist
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Feb 2005 - Jan 2006
Was responsible for ensuring operational efficiency and excellence across various restaurant locations. Identified areas for improvement and developed targeted strategies to optimize processes and enhance overall performance. Implemented training programs and conducted workshops to empower employees with the necessary skills and knowledge to deliver exceptional service. Additionally, conducted regular audits to maintain compliance with company standards and policies, while continuously seeking… Show more Was responsible for ensuring operational efficiency and excellence across various restaurant locations. Identified areas for improvement and developed targeted strategies to optimize processes and enhance overall performance. Implemented training programs and conducted workshops to empower employees with the necessary skills and knowledge to deliver exceptional service. Additionally, conducted regular audits to maintain compliance with company standards and policies, while continuously seeking innovative ways to streamline operations and drive cost savings.
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Winchell's Donuts
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Oklahoma, Kansas, Nebraska, Colorado, United States
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Area Manager
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Sep 1999 - Jan 2005
Oversaw the successful operations of multiple donut shops within the designated area and ensured that each location delivered top-notch quality products and exceptional customer service. Responsibilities included recruiting, training, and mentoring store managers and staff to maintain a motivated and skilled workforce. Conducted regular performance evaluations and implemented strategic initiatives to drive sales growth and increase profitability. Oversaw the successful operations of multiple donut shops within the designated area and ensured that each location delivered top-notch quality products and exceptional customer service. Responsibilities included recruiting, training, and mentoring store managers and staff to maintain a motivated and skilled workforce. Conducted regular performance evaluations and implemented strategic initiatives to drive sales growth and increase profitability.
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District Manager
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Feb 1998 - Sep 1999
Oversaw the successful operations of multiple Little Caesars Pizza locations while consistently ensuring that each store adhered to the brand's high standards of product quality, customer service, and operational efficiency. Responsibilities encompassed recruiting, training, and mentoring store managers and staff to foster a skilled and motivated team.
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Manager
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Jan 1991 - Jan 1998
Ensured that the restaurants consistently upheld the brand's high standards of product quality, service, and cleanliness. Leading a team of dedicated staff members, provided effective training, coaching, and mentorship to foster a positive and motivated work environment. Efficiently managed inventory, controlled costs, and optimized resources to achieve optimal operational efficiency. Also played a vital role in implementing marketing promotions and strategies to attract new customers and drive… Show more Ensured that the restaurants consistently upheld the brand's high standards of product quality, service, and cleanliness. Leading a team of dedicated staff members, provided effective training, coaching, and mentorship to foster a positive and motivated work environment. Efficiently managed inventory, controlled costs, and optimized resources to achieve optimal operational efficiency. Also played a vital role in implementing marketing promotions and strategies to attract new customers and drive sales growth.
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Education
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1999 - 2002
Southern Nazarene University
Master of Business Administration - MBA -
1996 - 1998
Southern Nazarene University
Bachelor of Science - BS, Organizational Leadership -
1990 - 1992
University of Oklahoma
Architectural Design
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