Experience

The Grand Boston

• United States
• Hospitality
• 1 - 100 Employee

• Security

  • Oct 2017 - Present

  • Accurately check guest identification.• Ensure all dress code procedures are being enforced.• Monitor guest consumption of alcohol and intervene when needed according to all necessary guidelines.• Promote Big Night Entertainment Group Restaurants and Venues in a positive and professional manner.• Ability to handle situations quickly, efficiently, and safely.• Ability to diffuse difficult situations.• Able to ensure safety throughout the entire venue.• Ensure all VIP Guests are handled appropriately.



Aviation Port Services

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Station Manager

  • Feb 2017 - Sep 2017

  •Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals.•Promote regular interaction with customers to promote the station and to measure the level of customer satisfaction. •Uses customer feedback to constantly develop and improve capabilities and processes.•Directs station activities to ensure superior customer service.•Responsible for maintaining a positive employee relations work environment and collaborative relationships.•Determines recruitment needs and ensures appropriate staffing levels are met.•Responsible for performance management and ongoing professional developmental support.•Responsible for compliance with Stations controls and Internal Audit standards.•Manages the station budget, staffing forecasts and resource requirements, labor analysis, operational planning , overtime and billing.

• Ramp Manager

  • May 2016 - Feb 2017

  •Planning, organizations and direction of airside operational activities.•Ensuring service delivery to customer airlines, in accordance with service level agreements and agreed budgetary levels.•Implementation and management of policies and procedures designed to increase the efficiency and effectiveness of the ramp team.•Supporting the Station Manager with establishing, maintaining and promoting effective working relationships with both internal and external customers.•Planning and preparing staff rosters in line with the operational demands/commitments •Ensure accurate reporting of all relevant and occurrences, including audit findings.



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Operations Trainer

  • Jul 2015 - May 2016

• Duty Manager

  • Jan 2014 - Jul 2015

• Ramp Agent

  • Jul 2009 - Jan 2014

  • Marshall aircraft during arrival and departure • Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies • Unload wheelchairs and child strollers and deliver to designated location • Provide special handling of luggage/cargo as required/directed • Deliver passenger luggage to claim area and unload onto conveyor system • Deliver air cargo to appropriate recipient • Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts cargo dollies and passenger vans. • Collect and load mail, live animals, wheelchairs and child strollers onto aircraft • Service aircraft water and lavatories • Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found. • Report all equipment malfunctions to the appropriate supervisor/manager • Comply with all federal, state, municipal, airport authority and carrier security requirements • Other duties as assigned