Experience

EMBROSS USA INC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Production Supervisor

  • Jun 2021 - Present



Embross

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Computer Bench Technician

  • Oct 2017 - Aug 2022

  10/2017 to Present Computer Bench Technician Lead EmbrossUSA, Inc. Atlanta, GA• Onboarded as a Help Desk Support Technician repairing more than 400+ units (PCs, monitors, kiosks, card readers, etc.) 3 months into the role, achieving a fast-track matriculation to Computer Bench Repair Lead.• Manage and remediate EmbrossUSA office network through a process of systems analysis and monitoring, troubleshooting, diagnostics, and re-routing network IP addresses, network system.Installation & Service Repairs– London, UK | Alberta, Canada September 2019• Service accounts by analyzing work orders, planning daily schedules analyze complaints and performance problems, as well as conducting diagnostics on network and hardware.• Recognized as a leading technician, chosen to train offshore team of 6 on the installation and service of company products, invoicing. Production Manager Present March 2021• Plan, direct, or coordinate the work activities and resources necessary for manufacturing products in accordance with cost, quality, and quantity specifications. Manage team of 20 (Inventory Control, Shipping & Receiving, Production Team).• Built over 200 Self-service Kiosk for the Airline, Airport and Transportation Industry. Junior Network Architects Present January 2022• Assist with designing and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. • Perform network modeling, analysis, and planning, including analysis of capacity needs for network infrastructures. May also design network and computer security measures. Installing and supporting Airport Cupps Platform.

• IT Hardware Maintenance Trainer

  • Oct 2017 - Aug 2022

  Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

• Inventory Logistics Manager, IT Hardware Maintenance Trainer

  • Oct 2017 - Aug 2022

  Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products. Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems



Visionary Technology Solutions, LLC D/B/A VIZTECH

• United States
• Information Technology & Services
• 1 - 100 Employee

• Printer Technician

  • Jul 2015 - Jun 2017

  Printer Technician / Technical Account Manager • Trouble shoots and repair NCR RP70 systems.• Assist customers with resolving the issues and coordinate Field Engineers to make onsite visits• Shipping and Receiving Domestic as well as International packages. Internship: Network Administration Associate• Trouble shooting the network, mapping and documenting the network. • Setting up new work station and adding them to the domain. • Assist with the design of the new network and VLSM it as well. • Up grading computers from their current OS to a newer version and replacing motherboards in computers as well in servers.