Tony Crandell
Chief Of Operations for Power Support Equipment at North Carolina National Guard- Claim this Profile
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Bio
Credentials
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First Aid
North Carolina National GuardJun, 2021- Oct, 2024 -
Motivating Your Team to Learn
LinkedInFeb, 2021- Oct, 2024 -
Microsoft Office Specialist Master Certification (MOS)
MicrosoftJan, 2021- Oct, 2024 -
Secret security clearance
US Army
Experience
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North Carolina National Guard
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United States
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Armed Forces
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400 - 500 Employee
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Chief Of Operations for Power Support Equipment
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Dec 2021 - Present
Effectively supervised and guided (10) employees in daily operation of Military Flight facility by managing Ground support equipment, environmental hazards, fuel operations, and OSHA regulations. Oversaw, provide, and develop training to over 100 soldiers to ensure all employees are familiar with daily operations and functions of all military equipment on site.• Utilized excel spreadsheets to analyze daily, monthly training needs to forecast all future operations and manage biweekly.• Promoted a championship culture focus on ethical conduct, safety, and diversity & inclusion.• Take lead across the facility by reviewing how departments work together to ensure my department is running efficiently.• Develop and establish policies that promoted Ground Support Section culture vision for the facility.• Executed plans for maintenance which increase units readiness from 15% to 40% within a six month period. Show less
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Powered Support System Mechanic
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Jun 2019 - Dec 2021
• Develop strategies that improved maintenance training programs of ground support equipment for the flight facility, raising the mission-capable equipment by 35 percent.• Collaborates with other agencies and contractors to cultivate and enhance internal and external relationships to attain goals, guide the progression of projects, and ensure equipment and personnel exceed the standards set by the Army.• Administer training for all Ground Support Equipment to all personnel within the facility• Establish a flexible schedule to support the needs of the flight facility, which required embracing extra hours and a changing environment.• Promotes strong partnership and cross-functional collaboration to identify key performance indicators and connect plans across the facility maintenance program. Show less
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Education Specialist
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Apr 2020 - Jul 2021
• Processed and verified military-affiliated student's eligibility requests, enrollment status, course requirements, substitutions for graduation, and lastly, developed individual development plan. I confirmed GPAs to students are meeting the VA eligibility requirements to continue receiving education benefits. • Conducted daily counseling and advisement sessions to educate military-affiliated students and veterans on their respective benefits. The following topics are discussed during the advisement: tuition assistance, internships, job opportunities, and credential assistance.• Creating engaging and inspiring communications for learning initiatives to increase military education awareness.• Helping to develop to brand new learning series that will provide military personnel with innovative insights to current initiatives.• Coordinated programs activities, meetings, and presentations from various facilities such as visits from the local college and universities, units, and speakers on topics related to military-affiliated students benefits and opportunities• Analyze all federal, state, and local accounting reports from each institution within the state to ensure the budgets align with the expanse. More importantly, ensuring Military-affiliated students balances are being paid. Show less
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Enterprise Holdings
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United States
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Travel Arrangements
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700 & Above Employee
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Assistant Manager
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Oct 2018 - Jun 2019
• Managed and monitored over 300 plus incoming reservations weekly, logistic planning, company accounts, and communicating with stakeholders to ensure complete vehicle services.• Prepares summary reports monthly expense reports as requested by the Enterprise finance department to accurately reflect budget plans over the fiscal year. • Oversees the operation of the Enterprise Rental Car facility. Supervises staff and monitors the customer service, incoming reservations, orders, and maintains supplies and resources to operate the facility successfully.• Directs and supervises the operation of the Enterprise rental car facility functions daily; handled five to seven employees, including shift change. Also managed schedules provided and guidance for daily tasks. Show less
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Manger trainee
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May 2018 - Oct 2018
• Maintain a high level of sales and customer service on the monthly matrix for promotions within the Enterprise employee system.• Develop performance goals and objectives to achieve customer demands and ensure accuracy and quality of great customer service.• Managed 150+ company accounts, providing communication, and building relationships with key personnel.• Monitored 200+ incoming orders daily for vehicles reservations, developing logistics planning and ensuring they were fulfilled effectively.• Forecast client volumes to ensure adequate inventory of vehicles needed to complete scheduled reservations. Show less
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Enterprise Rent-A-Car
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United States
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Real Estate
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1 - 100 Employee
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Customer Service Representative
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Apr 2015 - May 2018
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of products and services to customers. • Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships. • Monitored 200+ incoming orders daily for vehicles reservations, developing logistics planning and ensuring they were fulfilled effectively. • Educate customers and employees on products and services of the company. Show less
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Human Resources Assistant Recruiter
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Feb 2015 - Jun 2015
• Worked with recruiters and contact within the HR Services troop command center to source and follow up on potential candidates, advertise jobs, create offers, and assist in the onboarding process. • Assist with campus recruitment event planning and represented the North Carolina National Guard at events. • Developed numerous communications through email, teams, and other visual channels to broadcast new information and keep our future and current military personnel up to date on changes. • Worked with recruiters and contact within the HR Services troop command center to source and follow up on potential candidates, advertise jobs, create offers, and assist in the onboarding process. • Assist with campus recruitment event planning and represented the North Carolina National Guard at events. • Developed numerous communications through email, teams, and other visual channels to broadcast new information and keep our future and current military personnel up to date on changes.
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Education
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2022 - 2023
North Carolina Agricultural and Technical State University
Master of science information technology, Information Technology -
2019 - 2021
North Carolina Agricultural and Technical State University
Master of Science - MS, Adult Education -
2015 - 2018
North Carolina Agricultural and Technical State University
Bachelor of Arts - BA, Pre-Law Studies -
2012 - 2014
Pitt Community College
Associate of Arts - AA, Business Administration and Management, General
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