Tony Contreras-Andrade
Admissions Coordinator at Advance Beauty College- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish Native or bilingual proficiency
-
English Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Notary Public
Notary PublicDec, 2016- Nov, 2024
Experience
-
Advance Beauty College
-
United States
-
Education Management
-
1 - 100 Employee
-
Admissions Coordinator
-
Jul 2023 - Present
Answer all communications in a friendly and professional manner Be the first point of contact for all prospective students Schedule campus tours for Garden Grove Campus via phone, text, and email Educate prospective students on A.B.C’s Cosmetology, Barbering, Advance Manicuring, and Esthetician programs Answer a high number of inbound and outbound calls Create a positive impact during every interaction Collect all required documentation for enrollment Assist students with Financial Aid Applications Utilize RGM System for qualified leads including establishing enrollment agreements Conduct orientation for new enrolled students Take initial enrollment payment from students Show less
-
-
-
Wescom Credit Union
-
Banking
-
400 - 500 Employee
-
Member Service Representative II
-
Mar 2021 - Aug 2023
Assists members in establishing memberships, share and loan accounts, and related products and services by conducting interviews completing necessary documents and performing data entry of records in compliance with audit requirements. Processes transactions for members and frequently serves as the initial point of contact between the Credit Union and the members. Promotes optimal member engagement by providing specific, accurate and timely information to members regarding Credit Union products and services. Responsible for educating members regarding current marketing promotions, for engaging new members to become Signature Members within their first 120 days of joining the Credit Union, and for engaging existing members to deepen their product and service usage with the Credit Union. Completes applications for equity products and makes referrals for insurance services, investment services and first mortgage real estate services. Show less
-
-
-
Savage X Fenty
-
United States
-
Retail Apparel and Fashion
-
200 - 300 Employee
-
Assistant Creative Nail Director
-
Oct 2022 - Oct 2022
Assistant to the Creative Nail Director Johana Castillo for a major Celebrity Fashion Show Event that premiered on Amazon Prime called “Savage By Fenty Vol. 4. Show” celebrating Rihanna’s release to her new line of lingerie/ swimwear/ causal wear attire. Production took approximately 7 days to shoot. Worked with major celebrities such as Rihanna, Taraji P. Henson, Johnny Depp, Marsai Martin, Angela Aguilar, Anitta, Maxwell. To also working with top models: Cara Delevingne, Irina Shayk, and many other. Opportunities consisted of establishing creative nail designs for the themed set, presenting designs for approval or receiving feedbacks from production including Rihanna herself for vision or improvements to design. Upon getting the approval, creating designed press on nails for each set theme in different shapes and sizes for when production ready easily peaceable on respected celebrity, model, and dancer ready for scene being shot. Show less
-
-
-
U.S. Bank
-
United States
-
Banking
-
700 & Above Employee
-
Client Relationship Consultant 2
-
Nov 2019 - Dec 2020
As a Client Relationship Consultant 2, I build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. Also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch. Show less
-
-
-
T-Mobile
-
United States
-
Telecommunications
-
700 & Above Employee
-
Retail Associate Manager
-
Jun 2017 - Nov 2019
Partner with the Store Manager to lead and develop the team and make great things happen for the customers. Here are the details: • Infuse every Sales Rep with a serious passion for both T-Mobile products & mission • Ensure that customers get everything they need to make their experience unforgettable, and that means helping team go the extra mile for their customers, solving the whole problem every time out • Make sure that customer wait times are as low as they can be • Stay current on all products, services, and promotions, and help team do likewise • Source talent and develop store team through ongoing coaching and recognition • Keeping customers happy, handling discounts and credits when appropriate • Making sure the store always looks its best • Experience in both customer service and sales • Managing people, with the unique ability to lead and coach people to deliver great results • Amazing communicator, able to interact like a pro with customers and teammates • Computer proficient, with the ability to use basic programs like MS Office Show less
-
-
-
TD
-
Canada
-
Banking
-
700 & Above Employee
-
Senior Customer Service Representative II (Supervisor)
-
Dec 2016 - Jun 2017
• Take residential mortgage loan applications and offers or negotiates terms of residential mortgage loans for compensation or gain. • Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).• Maintain strong product and sales knowledge and champions core service values• Provide sound advice at every Customer interaction to create a positive Customer Experience and ensure that the Customer’s financial needs are met• Contribute to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction• Responsible for meeting or exceeding specific individual sales goals• Provide exceptional Customer service by meeting all Customer demands as they relate to relatively more complex transactions and assisting less experienced personnel• Solve problems independently• Perform a broad range of tasks of varying complexity and scope• Coach and Train less experienced team members along with new hires• Supervise both Platform and Teller employees• Complete daily supervisor role functions (being able to fully run the store as acting Manager• Participate in opening and closing Store procedures• Cross-sell products to provide multi-services for Customers and makes referrals to partners• Ensure Customer problems are handled appropriately• Engage Customers in conversations regarding their current and future financial needs. Also educates Customers about bank products and services Show less
-
-
Assistant Head Teller (Supervisor)
-
Feb 2016 - Dec 2016
• Provide exceptional Customer service• Demonstrate competency and accountability with Store operational standards• Provide leadership, conflict resolution, process improvement and communication to the Teller line• Coach team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals• Manage Teller Paid Time Off (PTO) within the PTO staffing model• Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines• Support, mentor and coach team members in their professional development• Develop and manage team members by recruiting, training and recognizing them • Create and foster a cohesive team and promote a positive work environment• Focus on Daily Operations, Store Operations, Reports up to date Show less
-
-
Customer Service Representative I
-
Jun 2015 - Feb 2016
• Take residential mortgage loan applications and offers or negotiates terms of residential mortgage loans for compensation or gain • Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) • Meet with customers and prospects and develops understanding of other financial objectives and needs• Assess customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales• Maintain strong product and sales knowledge and champions core service values • Provide sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer’s financial needs are met• Responsible for meeting or exceeding specific individual sales goals• Provide exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel• Generally resolves problems independently, escalating more difficult issues to supervisors• Perform a broad range of tasks of varying complexity and scope• Cross-sell products to provide multi-services for Customers and makes referrals to partners• Ensure Customer problems are handled appropriately, escalating issues when necessary, know when to consult Managers and when to “Bump-it-Up”• Engage Customers in conversations regarding their current and future financial needs. • Educate Customers about bank products and services• Experience Cross-Trained in Teller position, Handling Cash daily Show less
-
-
Education
-
2023 - 2023
COBA Academy
Cosmetology -
Duke Ellington School of The Performing Arts
High School Diploma
Community
