Tony Chen
Information Technology at Los Angeles County Internal Services Department- Claim this Profile
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Bio
Credentials
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Microsoft Certified System Engineer 2000
MicrosoftSep, 2003- Sep, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Dec, 2021- Sep, 2024
Experience
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Los Angeles County Internal Services Department
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United States
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Government Administration
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300 - 400 Employee
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Information Technology
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Jul 2015 - Present
Windows System Engineer • Maintained and support 1,400 Windows Servers for the County of Los Angeles. • Provide advanced systems support and troubleshoot mission-critical enterprise Windows Server systems with issues ranging from OS, LAN, DNS, networking, storage, and application on a 24/7 on-call basis. • Provide procurement, support, and troubleshooting of SSL certificates on multi-platforms. • Analyzes system utilization, performance data and makes configuration changes by reviewing logs and monitoring tools in order to achieve service level objectives. • Develops and maintains system documentation and procedures by collecting information and system changes in order to facilitate knowledge sharing and team collaboration. • Maintain disaster recovery solutions by deploying redundant environments in order to sustain business continuity. • Maintain system security as described in policies and procedures by implementing security hardening techniques in order to be in compliance with Los Angeles County security baseline standards. • Works with customers and vendors by understanding and gathering requirements in order to develop and implement solutions to specific problems or to meet specific objectives. • Maintain an understanding of evolving trends and technologies by participating in various technical training in order to keep up with industry standards and best practices. • Communicate and understand customer/end user's issues, concerns and questions, listen and find creative solutions to address and resolve the issue, concern, and any questions. • Prepares procurement quotes for new server builds, resource upgrades, expansions, server decommission, and updates asset and server management database. • Monitor and provide customer support for Cherwell ticketing queue by resolving or assigning service requests according to the subject matter, resource, and severity
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City of Hope
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United States
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Hospitals and Health Care
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700 & Above Employee
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AllScripts Electronic Medical Records Consultant
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Jul 2014 - Jun 2015
- Provide support to front desk schedulers in multiple outpatient clinics using AllScripts - Serves as support for outpatient department - Consistently update Centralized Management and schedule department's frontline supervisors - Explains schedule policies to medical staff and patients through written and oral communication - Collaborate with peers and co-workers to enhance the delivery of health care - Analyze current work flows and practice patterns and defines clinical requirements - Provide feedback to management on means to achieve goals and resolve services issues
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Got Hobby
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United States
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Consumer Goods
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1 - 100 Employee
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Customer Service Manager
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Mar 2012 - Aug 2013
• Supervised and managed five full-time employees. • Ensured that all staff members were working at a professional level to exceed expectations through mentoring and leadership. • Created and implemented an Employee Handbook. • Managed employees’ work, vacation, and sick schedules. • Ensured employee policies were being adhered to. • Developed innovative ideas for the delivery process of the products. • Provided guidance in setting future sales and shipping goals. • Provided customer service and sales to online, phone, and in-person customers. • Meet with department managers weekly to evaluate the previous week’s performance of employees.
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ISU-ARMAC I
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United States
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Insurance
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1 - 100 Employee
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Senior Account Manager
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Apr 2011 - Jan 2012
Insurance Services for home, auto, and business. • Identified client's insurance needs for auto, home, life, and health insurance. • Serviced existing and new clients. • Marketed products and services through local and community events. • Used knowledge of internal and external factors impacting the property & casualty industry to make decisions. Insurance Services for home, auto, and business. • Identified client's insurance needs for auto, home, life, and health insurance. • Serviced existing and new clients. • Marketed products and services through local and community events. • Used knowledge of internal and external factors impacting the property & casualty industry to make decisions.
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Los Angeles Convention and Visitors Bureau
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United States
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1 - 100 Employee
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System Administrator
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Jan 2005 - Oct 2007
• Supported 70+ users domestic and in the US, UK, China, Japan, and Mexico. • Managed Windows 2003 Enterprise Servers, Exchange mail servers, SQL and Oracle database servers, Blackberry Enterprise Servers, Active Directory, VPN, Citrix, and firewalls. • Assisted in management in preparing hardware and software specifications for procurement for current and future infrastructure needs. • Conducted technology research, evaluation, gathered data, tested, implemented new applications, software, hardware, technology, and built/buy decision-making. • Create Request for (RFIs), (RFPs), (RFQs), information/proposals/quotes to vendors and service providers. • Conduct monthly training for end-users and personnel on office suite and windows products. • Designed, developed, implemented network systems. • Installed, deployed, supported, managed, and maintained desktops, laptops, mobile devices, hardware, and software. • Installed, maintained, and monitored network, hardware, routers, and telephones, and computer systems.
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Charter Communications
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United States
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Telecommunications
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700 & Above Employee
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Network Analyst
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Jan 2000 - Oct 2004
• Monitored network reliability for 750,000 cable tv and internet subscribers. • Assisted Network Engineers in patching, upgrading, and installing Cisco routers, switches, and firewalls. • Provide Level 3 support to Call center support teams and leads. • Work with Call center, field technicians, and engineer to verify outage, gather data, document, categorize severity, and escalate the incident to management as needed. • Acted in a lead capacity on technical conference bridges. • Performed weekly reports on system/network integrity, health, quality assurance, and internet traffic. • Application/Network change management oversight, escalation support for incidents, and maintenance. • Assisted in developing test scenarios, prepared system/network acceptance test documentation, and collaborated with engineering to conduct acceptance testing. • Analyzes network resource utilization, activities and implements solutions to correct problems to ensure all networks and applications are accessible and functioning properly. • Trained new staff on monitoring software, escalation procedures, and policies. • Prepared knowledgebase, technical documents, user manuals, and help files.
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Education
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2000 - 2004
Mt Sierra College
BACHELOR OF SCIENCE IN TELECOMMUNICATIONS, Computer Systems Networking and Telecommunications
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