English Teacher

• Sep 2021 - Present

Store Manager

• Jul 2016 - Jul 2021

Responsible for store KPIs (sales, inventory, store controllable costs, etc) establishing and implementing organizational policies, procedures and operational budgets to build successful teams. To implement sales plans to grow business through excellent service and strong availability and deliver required VM disciplines at store including seasonal changes and promotion implementation activity . Training and coaching line and supervisory team members to consistently achieve excellent customer service standards encouraging customer growth and sales targets to stretch team and set additional goals . Rounded and experienced people management skills applied to listen and engage with colleagues (and customers) to foster a positive, professional, team orientated environment that supports and drives individuals to reach goals and meet colleague satisfaction expectations that in turn supports team development , colleague retention, and encourages succession at store embracing a multi-cultural workforce and respect the individual culture firmly embedded . Show less

BNW fuer Migranten

• Mar 2016 - Jul 2016

German language skills course . German language skills course .

Retail Area Trading Manager

• Aug 2011 - Feb 2016

I led an managed a team of over 200 colleagues, with overall accountability for the achievement of Key Performance Indicators (KPI) for 2 large Family store supermarkets and multiple other smaller retail units on Sales, Inventory Shrink, Store Costs, Labour and Profitability. Key Accomplishments: Delivered consistently excellent sales performance within all locations serving military personnel and dependents at military bases in Northern Germany, despite a declining market through increased commercial awareness, improved service, focus on availability and inventory accuracy , impactful promotions & visual merchandising  Recruited and trained a new senior team for both Family Store locations, ensuring the incorporation of best practices and setting clear performance goals and KPI targets  Developed and implemented creative solutions to commercial challenges in improving sales and availability, while decreasing merchandise shrink and costs  Improved store bottom line performance by introducing daily waste huddles and weekly waste improvement measures and high shrink plans, encouraging team members to take ownership of reducing waste and shrink levels, successfully driving waste and shrink to below company targets, leading to the programmes incorporation across all NAAFI retail sites  Championed increased diversity in recruitment and team development processes to create a more representative workforce, as well as opening up recruitment to non-local candidates to ensure the ability to attract and retain top talent building a succession pipeline for the business  Led the introduction of community outreach and engagement strategies to deliver improved communications with the local community in order to build customer loyalty throughout the area  Designed and facilitated training programmes to build team competencies and performance in customer service delivery across the organisation Show less

Deputy Store Manager

• Sep 2007 - Aug 2011

As the Deputy Store Manager, I provided leadership in customer service, coaching colleagues on the delivery of efficient , friendly, informed, helpful advice, as well as Health and Safety, housekeeping and merchandising standards. I led the successful development and implementation of team training strategies to boost sales, while remaining within Total Loss targets for wastage, shrinkage and store controllable costs. In addition, I played a lead role in the creation and rollout of marketing and merchandising programs to ensure availability and position items for movement, as well as managing inventory and ordering to ensure the availability of appropriate stock at all times. My areas of responsibility also included managing staffing, training and team development, performance management, coaching and motivating colleagues to achieve the highest standards of customer service satisfaction and core competencies. Key Accomplishments:  Seconded to lead the out of hours operation, reorganising colleague planning and holiday scheduling processes in collaboration with HR to deliver increased morale and engagement, reducing short term absences from an average of 17% to less than 4%  Championed and supported the launch of the new online shopping service at the Chiswick location, recruiting and training service team members on route planning and service standards to meet required delivery window targets  Delivered on all corporate year-end targets for P&L, customer satisfaction, availability and total shrink by engaging directly with teams to identify and implement proactive service plans and align operations with corporate best practices Show less

Profit Improvement Manager : Store Manager

• 2003 - 2007

All P&L KPIs with direct accountability for profit & shrink . Responsible for Customer Services Team & check-outs , Administration , Cash Office, Warehouse & Security Teams . Worked in 4 large ASDA stores in London. All P&L KPIs with direct accountability for profit & shrink . Responsible for Customer Services Team & check-outs , Administration , Cash Office, Warehouse & Security Teams . Worked in 4 large ASDA stores in London.

Store Manager

• Oct 2001 - Oct 2003

Store Manager

• Nov 1999 - Sep 2001

All KPIs on sales , wages & shrink and team recruitment , retention & development .Directly responsible for non food areas including Seasonal , Gardening , Clothing & Footwear , Entertainment & Home & Living .Additional responsibilities included Warehouse ( goods in ) and deliveries . All KPIs on sales , wages & shrink and team recruitment , retention & development .Directly responsible for non food areas including Seasonal , Gardening , Clothing & Footwear , Entertainment & Home & Living .Additional responsibilities included Warehouse ( goods in ) and deliveries .

Operations Manager

• Jan 1997 - Jun 1999

Manager

• 1995 - 1997

General Manager

• 1993 - 1995

All Retail KPIs on sales , costs , shrink and general store management duties including recruitment , training , merchandising & stock control. All Retail KPIs on sales , costs , shrink and general store management duties including recruitment , training , merchandising & stock control.