Experience

The Health and Care Professions Council

• United Kingdom
• Public Safety
• 100 - 200 Employee

• Scheduling Team Manager

  • Oct 2021 - Present



PPL

• United Kingdom
• Musicians
• 700 & Above Employee

• Repertoire Data Team Manager

  • Jan 2019 - Oct 2020

  • Leading and Supporting the Repertoire Data team, to ingest, assess and improve incoming music metadata delivered by rightsholders, including recording data (e.g. P Dates, Country of Recording), performer line-up data and rights ownership data. • Assessing deadlines and available team resource to ensure it is being utilised in the most necessary areas. • Working alongside Member Services to feed back to rightsholders on data quality issues to support continued improvement of data standards. • Supporting the distribution of monies to rightsholders and performers through targeted work based on regular forecasting to ensure maximum paythroughs and minimum reserves. • Using internal reports and systems to improve and enhance repertoire data. • Working under the direction of Repertoire Operations Manager to deliver the objectives set for the Repertoire Data team. • To provide key BAU Data management and maintenance activities to the agreed budgets (where appropriate), timetables and quality. • Working with Distribution, Member Services, Insight & Innovation, and IT to define and make use of management information to enable effective communication and informed decision making. Key Achievements: • Achieved KPI targets for pay through of 2018 airplay royalties to rightsholders and performer members, paid out to members during 2019. • Achieved KPI targets for reduction of held reserves from previous airplay years. • Supported and championed the launch of RDAR 2.0 dashboard, to monitor standards of incoming Repertoire Data and report back to internal stakeholders and record companies. Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Manager of EPG Services - Content Planning Operations

  • Jul 2011 - Dec 2017

  • Leading a team of Schedule & Operations Execs ensuring the Sky EPG (TV guide) metadata remains accurate, of high quality, and meets technical requirements & regulatory/in-house policy standards across 700 channels on all platforms including Sky Q.• Supporting both Sky and broadcaster initiated projects and innovations (e.g. conditional access changes, on-boarding of brand new broadcasters), EPG software developments• Analysing future in-house system efficiencies through automation and working practice changes.• Supporting team when escalating scheduling & operational issues to broadcasters, aiding with customer issue investigations and conducting high-profile broadcaster review meetings.• Creation & management of compliance documentation, including recommending updates to guidelines/procedures.• Encouraging broadcasters to identify, prepare for and action contingency planning for live events.• Identifying recruitment needs and expanding existing employee skill set, interviewing and providing training.Key Achievements:• Managed operational support and monitoring requirements for the launch of the Sky Q platform, including a move to 24/7 coverage within existing headcount, taking on additional tasks & learning new metadata management systems.• Planned, launched and provided ongoing support for additional BBC channels during the 2012 London Olympics.• Provided brief for automated title & synopsis review, liaising with outside software provider to test and roll out onto live systems. Show less

• Schedule and Operations Executive - EPG Services, Content Planning Operations

  • Jun 2004 - Jun 2011

  • Checking the editorial and technical accuracy of TV & radio EPG schedules on over 50 channels within given timescales, resolving any issues found prior to transmission, ensuing schedules conform to Sky and OfCom guidelines and specifications.• Support last minute changes on Sky channels to ensure the EPG displays accurate schedule information at all times.• Plan for major live events to ensure that contingency schedules and processes are in place.• React quickly and efficiently to last minute schedule changes due to emergency situations e.g. obituary, breaking news.• Investigation of incoming enquiries and complaints received via Viewer Relations department and customer forums.Key Achievements:• Launched a number of new channels onto the Sky platform, guiding broadcasters through technical set-up, ensuring sufficient EPG schedule supply and accuracy ahead of launch.• Provided system and content checking training to new starters.• Performed testing on in-house BSS systems following new features being introduced. Show less