Technology & Marketing Manager

• Jun 2023 - Present

Senior IT Technician

• Sep 2021 - Jun 2023

I was responsible for supporting and maintaining library technology system-wide. This included day-to-day troubleshooting, ticket triage and management, over-the-phone and in-person support, and the execution of projects to improve both the staff and patron library experience. Past projects included: • Public PC replacements at all locations • Staff machine replacements and user migrations to OneDrive • ScanPro 3000 microfilm scanners and PCs for the Genealogy Stark Memory project • Technology Training laptop replacement • Staff Training Lab PC replacement • Network and local printer replacements at all locations • Public printing, scanning, and copying improvements at the Main Business Center • Accessibility software research and recommendations for seeing-impaired staff members Member of the following library committees: • HR Onboarding Committee Areas of growth and interest: • SharePoint • Cisco Unified Communications Manager (or really any IP PBX service) • Library UX - improving wayfinding and information scent in both our physical and digital spaces • Library Science • Management and Leadership • Desktop Publishing Show less

Online Community Manager

• Jun 2021 - Sep 2021

OnBase & Salesforce Support Specialist

• Sep 2020 - Jun 2021

I was responsible for maintaining and troubleshooting Hyland's internal OnBase and Salesforce systems. This included updating line of business systems to fix defects or to complete minor enhancement requests, assisting with the maintenance of environment servers and performance of upgrades, safeguarding the security, integrity, and confidentially of the company's internal systems and data, and growing the knowledge of the company's business processes managed by line of business systems.

OnBase System Analyst

• Nov 2017 - Sep 2020

I was responsible for streamlining and automating business processes throughout the hospital with OnBase. This included project discovery and requirements gathering activities, vendor management, and the creation of swimlane flowcharts for process improvement efforts. While employed at Aultman, I obtained my OnBase Certified System Administration (OCSA) certificate. I have experience supporting and using the following OnBase components/modules: Unity, Web, and Thick Clients, Configuration, Studio, Workflow, WorkView, Application Enabler, Unity Forms, COLD, and EDI 810 Importer. Show less

Interim Network Administrator

• Dec 2016 - Nov 2017

I managed the library's Cisco phone system, Cisco switches and routers, WLAN controller, Envisionware servers, print server, and was responsible for supporting and maintaining library technology system-wide.I also focused on compiling user research for improving technology-related library services such as wireless printing, digital signage, and contact center call routing. Areas of Growth: Windows Server 2008 - 2016, Cisco Unity and Call Manager, WatchGuard firewalls, VMware vSphere, Cisco switch and gateway management, Active Directory, and Group Policy. Show less

IT Technician

• Feb 2013 - Dec 2016

I was responsible for supporting and maintaining library technology system-wide. Technology included Windows 10 public computers, Windows 7 staff machines, Cisco IP phones, Cisco switches, routers, and WAPs, Apple laptops and iPads, Android smartphones, 3D printers, Xerox copiers, HP printers, EPSON receipt printers, projectors, laptop vending, overnight lockers, coin-vending machines, and cash registers.

Cashier Customer Service

• Jun 2011 - Aug 2012

General cashier and liquor salesman. General cashier and liquor salesman.

Technology Specialist

• Jan 2011 - May 2012

I provided technical support for students and faculty. I provided technical support for students and faculty.