Experience

Carolinas College of Health Sciences

• United States
• Higher Education
• 1 - 100 Employee

• Student Success Coordinator

  • May 2022 - Present

  • Reports to the Director of Teaching, Learning, and Technology in academic support • Coordinating the activities and tasks within the student success center by implementing and planning a comprehensive academic success program • Coordinating student engagement and extracurricular activities to help students prepare for final exams • Assist with engaging faculty in strategies to promote program completion, as well as developing student skills to help further their education and career • Analyzing and making approval decisions for students' accommodation requests • Advise students and help them to remain on a successful path of completing their academic program(s) • Serves as an advisor to support student success • Communicating with students in-person, via zoom, and via email • Advising students on meeting application deadlines and completing admission tasks • Helping students with the application and admissions process as they transition from one program to another • Holding students accountable and keeping them motivated as they complete their academic journey and begin their careers • Coordinates Atrium Health HR events on campus for graduating students • Establishes and fosters professional relationships with and among students, faculty, and program chairs • Partners with faculty and program chairs to effectively identify and implement student success and retention strategies. • Meet with students individually and in groups • Conduct mock interviews with students to transition into the workforce • Engages in active college committees • Maintains appropriate confidentiality in all aspects of job performance • Assists with coordinating activities and services to enhance student retention, program completion, and career planning. • Maintains professional competence, including system- and college-assigned requirements • Provide students with resources that helps to decrease their academic struggles



North Carolina State University

• United States
• Higher Education
• 700 & Above Employee

• Student Accounts Representative

  • Oct 2020 - Apr 2022

  • Operating in the Cashier’s Office, using constant public contact with both walk-in customers and telephone inquiries from students, parents, faculty, staff, and outside agencies • Advising parents and students on issues and questions regarding students’ academic accounts • Researching and resolving complex problems that may involve other campus departments • Working collaboratively with other staff, faculty, and department heads • Answering a variety of questions related to a student’s enrollment and educational expenses • Maintain necessary contact with students, parents, and University administrators on a regular basis • Interpreting, understanding, and applying applicable federal and state regulations of the university • Working with diverse student populations • Maintaining university's policies and procedures while assisting students and parents, and communicating with faculty, staff, and department heads. • Assisting with registration, add/drop, and the withdrawal process • Administrative tasks • Maintaining confidentiality • Customer service regularly • Making appropriate referrals to students and/or parents to on-campus resources • Assisting university departments in resolving issues • Using PeopleSoft SIS to analyze, answer questions, and resolve issues pertaining to students’ accounts



Transdev

• France
• Urban Transit Services
• 700 & Above Employee

• Bus and Paratransit Operator

  • Dec 2014 - Oct 2020

  · Transporting passengers around the NC State campus · Exercising sound judgment within the defined company policies · Assisting with employee training and development · Maintain the safety of myself and passengers · Assisting the elderly and individuals with disabilities · Following ADA guidelines · Smart Drive Safety Leader · Helping to implement company policies and procedures · Assisting individuals with disabilities · Incident reports when needed · Customer service regularly · Staying current on company’s policies and procedures · Handling cash (Paratransit; Out of State)



OUR TREATMENT CENTER

• United States
• Medical Practices

• Counselor Intern

  • May 2017 - Jan 2018

  • Counseling refugee families living in poverty • Processing authorization forms for payroll/managed care • Maintaining client documentation and records • Assisting with implementing new ideas and strategies • Analyzing and interpreting information • Completing administrative tasks • Mentoring adolescents • Assisting with program development • Assisting with seeking employment and support groups for clients • Managing crisis situations • Working with individuals from diverse backgrounds • Some volunteering at the center during the first week of January after internship was complete • Assisting with training new interns • Staying current on counseling guidelines and ethics, and state laws • Customer service regularly • Ensuring guidelines are met • Adhering to privacy and confidentiality guidelines as it pertains to client records • Completing tasks in a timely manner



TURNING LEAF THERAPY SERVICES, PLLC

• United States
• Medical Practices

• Counselor Intern

  • Apr 2016 - Jul 2016

  • Maintain client documentation and records • Creating treatment plans • Staying current on counseling guidelines and ethics, and state laws • Mentoring and counseling youth • Adhering to privacy and confidentiality guidelines as it pertains to client records • Managing schedules and appointments • Analyzing and interpreting information • Maintain client documentation and records • Creating treatment plans • Staying current on counseling guidelines and ethics, and state laws • Mentoring and counseling youth • Adhering to privacy and confidentiality guidelines as it pertains to client records • Managing schedules and appointments • Analyzing and interpreting information



TRIANGLE MARRIAGE AND FAMILY LIFE CENTER

• United States
• Hospitals and Health Care

• Counselor Intern

  • Aug 2015 - Dec 2015

  • Maintain client documentation and records • Learning how to create treatment plans • Staying current on counseling guidelines and ethics, and state laws • Mentoring and counseling youth • Adhering to privacy and confidentiality guidelines as it pertains to client records • Managing schedules and appointments • Analyzing and interpreting information • Maintain client documentation and records • Learning how to create treatment plans • Staying current on counseling guidelines and ethics, and state laws • Mentoring and counseling youth • Adhering to privacy and confidentiality guidelines as it pertains to client records • Managing schedules and appointments • Analyzing and interpreting information