Experience

Wind Creek Hospitality
• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee
• HUMAN RESOURCES Benefits Specialist / FMLA /Leave of Absence

  • Jan 2016 - Jul 2023


PCI Gaming Authority Corp Gambling/Casinos

• Compensation and Benefits Specialist FMLA

  • May 2015 - Jul 2023

  Handles all FMLA, Personal/Medical Leave, Administrative Leave and Military Leaves for all corporate employees and main property. Process all PAR changes for corporate and main property in Great Plains. Assist with Short Term and Long Term Disability claims. Delivers benefits information at New Hire Orientation on a weekly basis, Assist the Director of Compensation and Benefits as requested or assigned Gives Excellent Customer Service skills, must be focused on and interested in delivering… Show more Handles all FMLA, Personal/Medical Leave, Administrative Leave and Military Leaves for all corporate employees and main property. Process all PAR changes for corporate and main property in Great Plains. Assist with Short Term and Long Term Disability claims. Delivers benefits information at New Hire Orientation on a weekly basis, Assist the Director of Compensation and Benefits as requested or assigned Gives Excellent Customer Service skills, must be focused on and interested in delivering high quality service to employees Documents all calls and communicates employee needs to appropriate parties. Follows up and completes all work originating from employee phone calls, in-person, or on-line communication, Analyzes benefit billing statements, payroll deduction reports and benefits register for accuracy of plan participation; to include research and resolution of billing discrepancies; generate check request for timely payment, Creates and maintains benefits file on every employee. Updates information as necessary or required from in-person requests and on-line request for changes/ updates, Creates and prepares the reconciliation of health plan eligibility reports, Monitors and reviews performance agreements with all medical plan providers, Contacts carrier representatives to assist with the resolution of administrative problems and various questions or concerns, Maintains benefit-related manuals and materials, Updates the information on the employee ‘intranet’ site to insure accuracy, Tracks activities of COBRA vendor to ensure notices are timely sent; track employee COBRA payments. Issue manual COBRA notices when necessary, Ensures the documentation/applications/certificate of health of medical, dental, vision and optional insurance products are accurate, complete and submitted to carrier, Other duties and responsibilities as assigned Show less Handles all FMLA, Personal/Medical Leave, Administrative Leave and Military Leaves for all corporate employees and main property. Process all PAR changes for corporate and main property in Great Plains. Assist with Short Term and Long Term Disability claims. Delivers benefits information at New Hire Orientation on a weekly basis, Assist the Director of Compensation and Benefits as requested or assigned Gives Excellent Customer Service skills, must be focused on and interested in delivering… Show more Handles all FMLA, Personal/Medical Leave, Administrative Leave and Military Leaves for all corporate employees and main property. Process all PAR changes for corporate and main property in Great Plains. Assist with Short Term and Long Term Disability claims. Delivers benefits information at New Hire Orientation on a weekly basis, Assist the Director of Compensation and Benefits as requested or assigned Gives Excellent Customer Service skills, must be focused on and interested in delivering high quality service to employees Documents all calls and communicates employee needs to appropriate parties. Follows up and completes all work originating from employee phone calls, in-person, or on-line communication, Analyzes benefit billing statements, payroll deduction reports and benefits register for accuracy of plan participation; to include research and resolution of billing discrepancies; generate check request for timely payment, Creates and maintains benefits file on every employee. Updates information as necessary or required from in-person requests and on-line request for changes/ updates, Creates and prepares the reconciliation of health plan eligibility reports, Monitors and reviews performance agreements with all medical plan providers, Contacts carrier representatives to assist with the resolution of administrative problems and various questions or concerns, Maintains benefit-related manuals and materials, Updates the information on the employee ‘intranet’ site to insure accuracy, Tracks activities of COBRA vendor to ensure notices are timely sent; track employee COBRA payments. Issue manual COBRA notices when necessary, Ensures the documentation/applications/certificate of health of medical, dental, vision and optional insurance products are accurate, complete and submitted to carrier, Other duties and responsibilities as assigned Show less



Wind Creek Casino And Hotel

• United States
• Performing Arts
• 1 - 100 Employee

• Hotel Supervisor

  • May 2015 - Jan 2016

  Makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications. This position projects a positive image by greeting all guests and team members, daily assignments, work schedules, and tasks are generated for team members, perform property and guestroom inspections (daily average 80-112 units), documenting, checking and report room statuses, keep inventory and order… Show more Makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications. This position projects a positive image by greeting all guests and team members, daily assignments, work schedules, and tasks are generated for team members, perform property and guestroom inspections (daily average 80-112 units), documenting, checking and report room statuses, keep inventory and order departmental supplies, facilitate hotel lost-and-found, act as Manager on Duty representing the hotel in resolving guest conflict, actively coach, mentor, and develop team members and keeping them informed, liaise with other departments as operational issues arise, ensure that an adequate number of vacant/clean/inspected rooms are available throughout the day, generate shift reports recording key hotel statistics and incidents, promote job safety, grants PTO and conducts Team Member evaluations quarterly. Show less Makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications. This position projects a positive image by greeting all guests and team members, daily assignments, work schedules, and tasks are generated for team members, perform property and guestroom inspections (daily average 80-112 units), documenting, checking and report room statuses, keep inventory and order… Show more Makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications. This position projects a positive image by greeting all guests and team members, daily assignments, work schedules, and tasks are generated for team members, perform property and guestroom inspections (daily average 80-112 units), documenting, checking and report room statuses, keep inventory and order departmental supplies, facilitate hotel lost-and-found, act as Manager on Duty representing the hotel in resolving guest conflict, actively coach, mentor, and develop team members and keeping them informed, liaise with other departments as operational issues arise, ensure that an adequate number of vacant/clean/inspected rooms are available throughout the day, generate shift reports recording key hotel statistics and incidents, promote job safety, grants PTO and conducts Team Member evaluations quarterly. Show less



J.A.M.B. Jewelry, Apparels & Shoes

• Independent Entrepreneur/ Boutique Owner/ Retail

  • Jan 2012 - Dec 2015

  Store Owner/ Manager Women’s & Children Clothing & Shoes. Sizes from 0 to 6XL Merchandising, Customer Service, Inventory, Marketing and Bookkeeping. Store Owner/ Manager Women’s & Children Clothing & Shoes. Sizes from 0 to 6XL Merchandising, Customer Service, Inventory, Marketing and Bookkeeping.



Baldwin County Sheriff Office

• United States
• Law Enforcement
• 1 - 100 Employee

• Correctional Officer / CLASSIFICATION

  • Jun 2006 - Dec 2009

  Assist with monitoring of inmates, insuring prisoners are accounted for, monitor daily activities of inmates, assign work assignments, booking procedures, fingerprinting, photo taking, assisting with issuing meals, medical condiments and hygiene accessories, prepare log of daily jail activities, court liaison, preparing legal documents and bonds, assisting with apprehension of inmates if needed, monitoring cameras of facility, agency correspondence, and assisting sworn officers in duties of law… Show more Assist with monitoring of inmates, insuring prisoners are accounted for, monitor daily activities of inmates, assign work assignments, booking procedures, fingerprinting, photo taking, assisting with issuing meals, medical condiments and hygiene accessories, prepare log of daily jail activities, court liaison, preparing legal documents and bonds, assisting with apprehension of inmates if needed, monitoring cameras of facility, agency correspondence, and assisting sworn officers in duties of law enforcement. Correction officers are responsible for overseeing individuals who have been arrested and are awaiting trial or who have been convicted of a crime and sentenced to serve time in a jail, reformatory, or penitentiary. Correction officers maintain security and inmate accountability to prevent disturbances, assaults, and escapes. Show less Assist with monitoring of inmates, insuring prisoners are accounted for, monitor daily activities of inmates, assign work assignments, booking procedures, fingerprinting, photo taking, assisting with issuing meals, medical condiments and hygiene accessories, prepare log of daily jail activities, court liaison, preparing legal documents and bonds, assisting with apprehension of inmates if needed, monitoring cameras of facility, agency correspondence, and assisting sworn officers in duties of law… Show more Assist with monitoring of inmates, insuring prisoners are accounted for, monitor daily activities of inmates, assign work assignments, booking procedures, fingerprinting, photo taking, assisting with issuing meals, medical condiments and hygiene accessories, prepare log of daily jail activities, court liaison, preparing legal documents and bonds, assisting with apprehension of inmates if needed, monitoring cameras of facility, agency correspondence, and assisting sworn officers in duties of law enforcement. Correction officers are responsible for overseeing individuals who have been arrested and are awaiting trial or who have been convicted of a crime and sentenced to serve time in a jail, reformatory, or penitentiary. Correction officers maintain security and inmate accountability to prevent disturbances, assaults, and escapes. Show less



Payday Loans Organization Ltd

• United States

• Branch Manager, District Auditor & Marketing

  • Jan 2002 - Dec 2009

  Handle daily bank operations, audits, assist customers, process loans of cash advances and titles. Manage other employees. Daily tracking of loans and office procedures. Interact with customers and advertising. Assist with collections for cash advances and title loans. Prepare contracts and negotiate payment plans. Converse with other agencies in regards to customers. Daily interaction with Alatrack system. Bookkeeping and Deposits. Handle daily bank operations, audits, assist customers, process loans of cash advances and titles. Manage other employees. Daily tracking of loans and office procedures. Interact with customers and advertising. Assist with collections for cash advances and title loans. Prepare contracts and negotiate payment plans. Converse with other agencies in regards to customers. Daily interaction with Alatrack system. Bookkeeping and Deposits.



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Staffing Recruiter Specialist Human Resources

  • Feb 2003 - Dec 2004

  Obtain detailed assignment information from customers and utilize it to provide effective customer service. Interview and test applicants using the Predictable Performance System to evaluate their qualifications for assignments. Administer the training of temporary employees to upgrade their skills for assignments. Fill customer work orders with qualified temporaries. Monitor temporary employee attendance and performance and using the phone and Quality Performance Program. Troubleshoot to… Show more Obtain detailed assignment information from customers and utilize it to provide effective customer service. Interview and test applicants using the Predictable Performance System to evaluate their qualifications for assignments. Administer the training of temporary employees to upgrade their skills for assignments. Fill customer work orders with qualified temporaries. Monitor temporary employee attendance and performance and using the phone and Quality Performance Program. Troubleshoot to resolve the problems or complaints of customers and temporaries. Coach and counsel temporaries to ensure quality performance and job satisfaction. Implement company award programs to recognize the good performance of temporaries. Conduct outside service calls to ensure quality customer service and expand business. Check credit ratings of customers. Process unemployment claims of temporaries. Complete and assist with Workers' Compensation, insurance, accident and OSHA forms of temporaries. Show less Obtain detailed assignment information from customers and utilize it to provide effective customer service. Interview and test applicants using the Predictable Performance System to evaluate their qualifications for assignments. Administer the training of temporary employees to upgrade their skills for assignments. Fill customer work orders with qualified temporaries. Monitor temporary employee attendance and performance and using the phone and Quality Performance Program. Troubleshoot to… Show more Obtain detailed assignment information from customers and utilize it to provide effective customer service. Interview and test applicants using the Predictable Performance System to evaluate their qualifications for assignments. Administer the training of temporary employees to upgrade their skills for assignments. Fill customer work orders with qualified temporaries. Monitor temporary employee attendance and performance and using the phone and Quality Performance Program. Troubleshoot to resolve the problems or complaints of customers and temporaries. Coach and counsel temporaries to ensure quality performance and job satisfaction. Implement company award programs to recognize the good performance of temporaries. Conduct outside service calls to ensure quality customer service and expand business. Check credit ratings of customers. Process unemployment claims of temporaries. Complete and assist with Workers' Compensation, insurance, accident and OSHA forms of temporaries. Show less



Perdido Beach Resort

• United States
• Hospitality
• 1 - 100 Employee

• Accounts Payable Specialist

  • Jan 2003 - Dec 2003

  2003 Worked directly with Owner and Controller of hotel. Data entry of invoices, handling purchase orders and check requests, inputting checks, processing checks, typing manual checks, post budgets to spreadsheet, manage purchase budgets, prepare check requests, close vendor transactions, accept approvals from General Manager. Manage all company accounts through payments and correspondence. Input payroll checks for entertainers and outside vendors. 2003 Worked directly with Owner and Controller of hotel. Data entry of invoices, handling purchase orders and check requests, inputting checks, processing checks, typing manual checks, post budgets to spreadsheet, manage purchase budgets, prepare check requests, close vendor transactions, accept approvals from General Manager. Manage all company accounts through payments and correspondence. Input payroll checks for entertainers and outside vendors.



Kaiser Realty/Brett Robinson

• Front Desk/Customer Service Clerk/Reservationist/Supervisor

  • Jan 2000 - Dec 2003

  Assist with guest services, vendors, and staff. Auditing. Assign rooms and issue keys and guest packages. Assist with maintenance work orders and follow ups. Confirm reservations, recommend amenities of popular sites. Problem solving and suggestions. Assist with owners of properties in rental agreements, decorating, maintenance, and purchase orders. Assist with guest services, vendors, and staff. Auditing. Assign rooms and issue keys and guest packages. Assist with maintenance work orders and follow ups. Confirm reservations, recommend amenities of popular sites. Problem solving and suggestions. Assist with owners of properties in rental agreements, decorating, maintenance, and purchase orders.



City of Foley Police Department

• Corrections Officer / Court Liaison

  • Jan 2000 - Dec 2001

  Assist with monitoring of inmates, insuring prisoners are accounted for, monitor daily activities of inmates, assign work assignments, booking procedures, fingerprinting, photo taking, assisting with issuing meals, medical condiments and hygiene accessories, prepare log of daily jail activities, court liaison, preparing legal documents and bonds, assisting with apprehension of inmates if needed, monitoring cameras of facility, agency correspondence, and assisting sworn officers in duties of law… Show more Assist with monitoring of inmates, insuring prisoners are accounted for, monitor daily activities of inmates, assign work assignments, booking procedures, fingerprinting, photo taking, assisting with issuing meals, medical condiments and hygiene accessories, prepare log of daily jail activities, court liaison, preparing legal documents and bonds, assisting with apprehension of inmates if needed, monitoring cameras of facility, agency correspondence, and assisting sworn officers in duties of law enforcement. Show less Assist with monitoring of inmates, insuring prisoners are accounted for, monitor daily activities of inmates, assign work assignments, booking procedures, fingerprinting, photo taking, assisting with issuing meals, medical condiments and hygiene accessories, prepare log of daily jail activities, court liaison, preparing legal documents and bonds, assisting with apprehension of inmates if needed, monitoring cameras of facility, agency correspondence, and assisting sworn officers in duties of law… Show more Assist with monitoring of inmates, insuring prisoners are accounted for, monitor daily activities of inmates, assign work assignments, booking procedures, fingerprinting, photo taking, assisting with issuing meals, medical condiments and hygiene accessories, prepare log of daily jail activities, court liaison, preparing legal documents and bonds, assisting with apprehension of inmates if needed, monitoring cameras of facility, agency correspondence, and assisting sworn officers in duties of law enforcement. Show less



BRUNO'S SUPERMARKETS

• Executive Offices
• 1 - 100 Employee

• Office Clerk / Supervisor

  • Jan 1994 - Dec 1998

  Auditing, Filing, Cashier, Phone Service, Bank Drafts/Deposits, Wells Fargo Correspondence, Typing, Making Schedules, Receiving NSF check payments, and Vendor Payments. Auditing, Filing, Cashier, Phone Service, Bank Drafts/Deposits, Wells Fargo Correspondence, Typing, Making Schedules, Receiving NSF check payments, and Vendor Payments.