Manager, Learning & Development

• Aug 2019 - Present

Manager of Training

• Aug 2018 - Aug 2019

Program Manager 4, Training and Events

• Feb 2018 - Jul 2018

Progam Manager 3

• Dec 2016 - Feb 2018

Training Coordinator III

• Apr 2016 - Dec 2016

Learning Management System Specialist I

• Jun 2012 - Dec 2015

Managed Global training programs within the Learning Management Systems (CHRIS LSO and SumTotal), by performing Quality checks on training assignments, training deployments, metrics, and communications. Maintained and updated role based training curricula and aggregated and delivered training compliance reports in accordance with defined processes as well as the Medical Compliance Training Grid for Global GCP/GVP compliance training. Collaborated with key business Stakeholders by ensuring MCTG and Functional training grids were current and accurate. Acted as the Learning System Specialist responsible for the end-to-end process, and worked closely with the Standard Operating Procedures (SOP) and Learning Solutions group to ensure timely execution of the training deployment plan for Controlled documents. Lead and facilitated Learning System and Training Implementation projects by incorporating concepts of Project Management and ensured that Business Partner and Key Stakeholder expectations for training operations were met and/or exceeded. Support LSO customer requests, questions and troubleshoot and/or provide suggested resolutions. Identified trends, possible areas for improvement and proposed process changes and implementations to address and correct as needed. Coached and mentored Department Peers, Learning Systems Coordinators, Business Partners, and Training Liaisons through inter-office and inter-departmental Training and Knowledge Sharing sessions. Filed and maintained training documentation for retrieval during site inspections. Show less

Learning and Development Training Coordinator

• Jan 2011 - Jan 2012

Partnered with Learning & Development Program Managers throughout the world to ensure internal training programs are implemented smoothly. Primary point of contact for specific programs and responsible for handling all logistics of scheduling training sessions including finding rooms, facilitators, updating the LMS system and tracking attendance, compiling announcements for the Program Managers and responding to learner questions, Responsible for process improvement to improve the efficiency of training coordination. Show less

GIL 3 Training Program Training Coordinator

• Sep 2008 - Jun 2010

Sole party responsible for the build, administration and coordination of worldwide training events for the Chevron GIL 3 Training Program. Administrative lead for the GIL 3 Training team successfully rolling out and managing the training and learning solution smoothly for over 82,000 people worldwide. Assisted in the development of the global procedures and processes for Chevron’s worldwide GIL 3 Deployment while tracking compliance. Established processes, tools and best practices for training coordination and administration at the site level, and served as a resource and mentor to 32 domestic and international site-based deployment resources as they implemented the training program. Built milestone reports and managed reporting functions for GIL 3 Training leadership. Maintained and administered the GIL 3 Training Program Team SharePoint Site. Performed batch load of global training events in the Chevron integrated KnowledgePlanet Learning Management System and generated verification and completion reports while monitoring the accuracy of student records. Created training courses and learning events, processed registrations, and ran a variety of accountability and compliance reports using the Chevron integrated KnowledgePlanet Learning Management System and Oracle Databases. Communicated with GIL 3 End Users via Outlook and/or the Chevron integrated KnowledgePlanet Learning Management System learning event enrollment status, registration confirmation, and learning event cancellation. Created the GIL 3 Training Program Virtual Training Calendar and created and administered learning events utilizing MeetingPlace and AT&T Connect. Created the GIL 3 Site Training Coordinator training module and personally administered training to all Chevron GIL 3 Site Training Coordinators worldwide. Provided primary support to Chevron Corporate headquarters in San Ramon as well as geo-close locations for successful GIL 3 Training Program implementation. Show less

North American Manager of Training

• Sep 2005 - Feb 2008

Designed, facilitated, and oversaw the implementation of the Virgin America Cargo Training Curriculum. Traveled to facilitate training in SFO, LAX, and JFK. Held weekly conference calls and informational emails to ensure smooth transitions and accurate record keeping. Integral in the design and development of the Hermes Operating System to bring it up to US Regulatory standards. Worked side by side with the software developers to ensure strict adherence to TSA and US CBP security regulations. Designed the curriculum and Computer Based Training modules used in the US implementation of the Hermes Operating System. The CBT training needed to be created prior to each training session, with specific scenarios and examples generated for in class use. Sole Training Facilitator of the US implementation of the Hermes Operating System. Traveled extensively to facilitate training across the US and the transition of students from training to work environment, ensuring sufficient competency levels. Also provided onsite and 24-hour technical support. Designed and developed curriculum for the Customer Service, Air AAMS, and New Hire Orientation curriculum for Menzies Aviation Cargo. Traveled across the US and Canada to facilitate training. Revised curriculum and conducted training for British Airways' BA80 Operating System regional implementation. Show less

Operations Manager

• Jun 2002 - Sep 2005

Managed and Supervised 50+ employees across multiple Airline Accounts. Facilitated the hiring process, including employee counsel and discipline, through to termination. Maintained employee schedules, recorded attendance, and processed payroll using the ADP eTime accounting system. Managed a 42,000 sq. ft multi-Airline tenant US Customs bonded cargo warehouse. Addressed and resolved Airline tenant facility complaints and concerns. Contacted, contracted, and/or interacted with various vendors to ensure proper facility maintenance and grounds keeping. Maintained facility budget, including accounts payable and receivable, and profit and loss. Instructed new hire employees, and facilitated recurrent training of the Transportation Security Administration Security mandates, US Customs and Border Protection regulations, and Airline standard operating procedures. Performed personalized on-the-job training on British Airways BA80 Reservations system, the British Airways Sales Support functions, and quality Customer Service. Ensured adherence to guidelines set forth by Airline tenants, US Customs and Border protection, the Transportation Security Administration, and the International Air Transport Association as pertains to Hazardous Materials, Live Animal transportation, and cargo airworthiness. Performed and recorded results of: monthly audits to ensure compliance with the Sarbanes-Oxley Act and quarterly Airline specific audits to ensure proper revenue accountability and tracking. Maintained workbooks and spreadsheets chronicling multiple aspects of cargo handling as specified by each Airline. Show less

OAK Department Head

• Oct 1999 - May 2002

Supervised 15+ employees ensuring proper attire, attitude and exemplary job performance.Negotiated with station management regarding local agreements, local protocols, and local precedents. Mediated employee-employee, employee-supervisor, employee-management, supervisor-employee, and management-employee grievances, and contractual and/or company policy disagreements. Mediated employee termination, fact-findings, and disciplinary hearings. Counseled employees in regards to contractual, company, and legal rights Functioned as a managerial resource in regards to contractual employee rights and past precedents. Primary system-wide resource of contractual, company and legal rights. Interfaced with station management to ensure proper working conditions. Show less

OAK Site Trainer/Customer Service Training Coordinator

• Jun 1994 - Jun 2000

Designed recurrent curriculum for Southwest Airlines specific to the Labor/Management environment. Facilitated employee training of contractual rights and Company policies. Also revised Southwest Airlines Baggage Services curriculum for system wide implementation. Created training materials for use by the Company for recurrent training. Facilitated recurrent Customer Service training sessions.Provided system-wide support to Southwest Airlines for contractual, Company, and legal rights.Instructed new hire employees in providing the Southwest brand of Legendary Customer Service, including airline reservations, money handling, and record keeping. Show less