Tonmoy Ghosh

Floor Clerk, Textbooks - Office Assistant 1 at University of Manitoba Bookstore
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Contact Information
us****@****om
(386) 825-5501
Location
Winnipeg, Manitoba, Canada, CA
Languages
  • English Full professional proficiency
  • Bengali Native or bilingual proficiency
  • Hindi Limited working proficiency

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Credentials

  • Mental Health First Aid
    Mental Health First Aid Canada (MHFA)
    Feb, 2020
    - Nov, 2024

Experience

  • University of Manitoba Bookstore
    • Canada
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Floor Clerk, Textbooks - Office Assistant 1
      • Aug 2021 - Present

      - Providing knowledgeable and courteous customer service to customers on the Textbook Selling Floor and using a computer to access information over the telephone.- Answering inquiries regarding course textbook requirements, the status of book orders, and the availability of course materials.- Performing duties of Textbook Call Centre including answering telephone inquiries, taking orders, and filling orders to be mailed. - Providing knowledgeable and courteous customer service to customers on the Textbook Selling Floor and using a computer to access information over the telephone.- Answering inquiries regarding course textbook requirements, the status of book orders, and the availability of course materials.- Performing duties of Textbook Call Centre including answering telephone inquiries, taking orders, and filling orders to be mailed.

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • OMNI Customer Experince Sales Floor Associate
      • Aug 2019 - Present

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Advisor
      • Jun 2020 - Sep 2020

      - Responding to customer service calls, analyzing, diagnose and resolving any problems or concerns.- Diagnosing and solving technical issues.- Providing technical advice and expertise to inquiring customers (installation, warranty, and other services).- Collaborating with other internal departments to ensure the resolution of problems (quality, sales, shipping, etc).- Participating in developing standard resolution procedures. - Responding to customer service calls, analyzing, diagnose and resolving any problems or concerns.- Diagnosing and solving technical issues.- Providing technical advice and expertise to inquiring customers (installation, warranty, and other services).- Collaborating with other internal departments to ensure the resolution of problems (quality, sales, shipping, etc).- Participating in developing standard resolution procedures.

Education

  • University of Manitoba
    Bachelor's degree, Computer Science
    2020 - 2023
  • International College of Manitoba (ICM)
    Bachelor's degree, Science
    2017 - 2019

Community

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