Tonmoy Chakraborty

Support Engineer at SEQRITE
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Contact Information
us****@****om
(386) 825-5501
Location
Kolkata, West Bengal, India, IN
Languages
  • English Professional working proficiency
  • Hindi Full professional proficiency
  • Bengali Elementary proficiency
Skills

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Bio

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Credentials

  • Duolingo Spanish Fluency: Beginner (Estimated)
    Duolingo
    Jun, 2016
    - Nov, 2024
  • Basic Spanish Certification
    ALISON
  • Fundamentals of Google Android Development
    ALISON

Experience

  • SEQRITE
    • Computer and Network Security
    • 1 - 100 Employee
    • Support Engineer
      • Nov 2022 - Present

  • Quick Heal
    • India
    • Software Development
    • 700 & Above Employee
    • Support Engineer
      • Apr 2016 - Nov 2022

      Security Support Services: - Provide security support via telephone, email and remote support. - Provide support for desktop and mobiles. - Check for installation specifications on different Windows, Android and Mac platform. - Understanding system requirements and suggesting the best resolutions. - troubleshooting client software and provide information and resolving network connectivity issues related to the product. Tier II Support: - To prioritize client problems and complaints. - Escalate major network issues related to the product and product issues to higher level and reporting to concern teams related to new malwares and bugs. Show less

  • Wipro
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Technical Associate
      • Jul 2015 - Dec 2015

      - Technical Support Services: Provide technical support via telephone from internal users for all Laptop hardware, software and associated peripherals. Install and perform minor repairs to software, and peripheral equipment, as per installation specifications, setting up PC for consumers, performing & ensuring proper installation of operating systems, and appropriate softwares. - Tier II Support: Redirecting or escalating major hardware or software problems or defective products to vendors or technicians for service. Recommending parts and other specific part numbers according to various models. Show less

  • Wipro
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Technical Associate
      • Jul 2013 - Dec 2014

      - Technical Support Services: Provide technical support via telephone from internal users for all Laptop hardware, software and associated peripherals. Install and perform minor repairs to software, and peripheral equipment, as per installation specifications, setting up PC for consumers, performing & ensuring proper installation of operating systems, and appropriate softwares. - IT Hardware Maintenance: Manage the existing Laptops and peripherals to standards determined by the company by performing upgrades, new installations and carrying out routine procedures. Assisting in the compilation and maintenance of an accurate inventory of hardware and software. - Tier II Support: Redirecting or escalating major hardware or software problems or defective products to vendors or technicians for service. Recommending parts and other specific part numbers according to various models. Show less

Education

  • Priyadarshini college of engineering
    B.E., Electrical Electronics and Power
    2006 - 2012
  • Church School Beldih
    Computer Science, First Class
    1992 - 2006

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