Experience

Colorado Housing and Finance Authority

• United States
• Financial Services
• 100 - 200 Employee

• Loan servicing Admin

  • Aug 2007 - Present

• Loan Servicing

  • Aug 2007 - Present

• Loan Servicing Administrator

  • Jun 2006 - Present



CHFA

• Loan Servicing Administrator- Sr. Level Customer Service

  • Jun 2006 - Aug 2007

  Demonstrated customer service experience with excellent verbal and written communications skills * Resolve difficult customer issues using the latest customer service policies and business practices *Set-up new loan data, including but not limited to escrow, tax data, and all modifications *Work lien releases and filings for commercial loan payoffs * Reconcile accounting of payment posting * Submit application of short sale and loss mitigation pay-offs * Year end W-9 reporting… Show more Demonstrated customer service experience with excellent verbal and written communications skills * Resolve difficult customer issues using the latest customer service policies and business practices *Set-up new loan data, including but not limited to escrow, tax data, and all modifications *Work lien releases and filings for commercial loan payoffs * Reconcile accounting of payment posting * Submit application of short sale and loss mitigation pay-offs * Year end W-9 reporting (homeowners and vendors) * Provide support and backup for entire department * Assist in balancing cash and daily check run distribution * Common understanding of Federal, state and local mortgage compliance regulations Pay-off; Prepared pay-off statements *Prepared Release of Deed of Trusts and sent to respective county with 30-60 day timeframe

• Loan Servicing Administrator- Sr. Level Customer Service

  • Jun 2006 - Aug 2007

  Knowledge of federal and state regulatory requirements * Experience with loan closing documents for conventional, VA and FHA programs * Demonstrated customer service experience with excellent verbal and written communications skills * Resolve difficult customer issues using the latest customer service policies and business practices *Set-up new loan data, including but not limited to escrow, tax data, and all modifications *Work lien releases and filings for commercial loan… Show more Knowledge of federal and state regulatory requirements * Experience with loan closing documents for conventional, VA and FHA programs * Demonstrated customer service experience with excellent verbal and written communications skills * Resolve difficult customer issues using the latest customer service policies and business practices *Set-up new loan data, including but not limited to escrow, tax data, and all modifications *Work lien releases and filings for commercial loan payoffs * Reconcile accounting of payment posting * Submit application of short sale and loss mitigation pay-offs * Year end W-9 reporting (homeowners and vendors) * Provide support and backup for entire department * Responsible for setting up new vendors and tracking tax reporting * Assist in balancing cash and daily check run distribution Pay-off; Prepared pay-off statements *Prepared Release of Deed of Trusts and sent to respective county with 30-60 day timeframe



Pulte Mortgage

• United States
• Financial Services
• 500 - 600 Employee

• Sr. Loan Processor

  • Nov 1998 - Mar 2006



Pulte Mortgage Corporation

• Team Lead

  • Nov 1998 - Mar 2006

  Direct Supervision of 5-10 employees. * Submit production stats reports to upper management on a daily basis *Assist underwriters, loan counselors, and processors on file analysis *Provide weekly forecast of number of loans closing for the month *Maintain daily and weekly backlog *Work special projects as directed by upper management.

• Team Lead

  • Nov 1998 - Mar 2006

  Direct workflow for processing a high volume of loans * Reviewed loans to ensure government compliance * Experience with loan closing documents for conventional, VA and FHA programs * Submit production stats to upper management on a daily basis *Assist underwriters, loan counselors, and processors on file analysis *Provide weekly forecast of number of loans closing for the month *Work special projects as directed by upper management.



Seacoast Equities 5

• Level III Processor

  • Jan 1995 - Nov 1998

  Underwrite all Pulte products using underwriting engines; DU, LP, Clout; as well as traditional review *Beta tester for new internal processing task system *Processed Conventional, FHA, VA products for Texas, West Coast and East Regions; average pipeline range 180 *Customer Service monthly average rating range 92%-94.99%. *Worked directly with Loan Counselors, Branch Managers, Underwriters and Closers for all loan related items



Metro State College

• Receptionist/Data Entry

  • Aug 1988 - May 1995

  Responsibilities included but were not limited to: Answering all Company phone lines; pulling credit and entering debt information; document and stacking files to send to brokers.

• Level III Processor

  • Aug 1988 - May 1995

  Underwrite all Pulte products using underwriting engines; DU, LP, Clout; as well as traditional review *Beta tester for new internal processing task system *Processed Conventional, FHA, VA products for Texas, West Coast and East Regions; average pipeline range 180 *Customer Service monthly average rating range 92%-94.99%. *Worked directly with Loan Counselors, Branch Managers, Underwriters and Closers for all loan related items