Experience

Signius Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2019 - Present



Signius Communications

• General Manager

  • Apr 2012 - Apr 2019

  -manage all aspects of the Indianapolis Site-responsible for hiring/firing of all personnel-implement all training procedures-oversee billing and customer service-meet budgets for employee payroll expense of monthly revenue (40%)-manage technology implementations-personally maintain customer relationships-manage communication between programming, technical services, sales, and operations-help corroborate support of the sales department placing new business in the Signius Communications call centers-assist with the development of products and services-assist with human resource management and communication between company and staff develop quality standards while maintaining positive employee morale-make sure agent monitoring scores remain 85% or higher-any other duties requested by management Show less

• Billng Manager

  • Nov 2009 - Apr 2012

  PROCESS PAYMENTS AND COORDINATE ACCOUNTS FOR AN ESTIMATED 400 CLIENTS RESPONSIBLE FOR MANAGING ACCOUNTS RECEIVABLE AND FINANCIAL REPORTSPROCESS AND EDIT WEEKLY PAYROLL SUMMARIESMAINTAIN WEEKLY OPERATOR ANALYSIS ADDRESS AND RESOLVE CUSTOMER CONCERNS/COMPLAINTSPROGRAM CUSTOMER ACCOUNTS TO SPECIFICATIONSENFORCE DISCIPLINARY POLICYRESPOND TO AND RESOLVE TECHNICAL ISSUES WITH OPERATING SYSTEMSUTILIZE PROBLEM SOLVING IN THE WORKPLACE WHENEVER NECESSARY