Account Manager

• Feb 2022 - Present

Project Champion

• Apr 2022 - Oct 2022

Sales Manager

• Nov 2021 - Feb 2022

Account Manager

• Jun 2021 - Nov 2021

• Being the main contact person for vacation rental owners on our platform.• Advising them on how to use our product.• Coordinate the going live of vacation rentals and help homeowners with all post-booking related questions to ensure a continuously high level of customer-oriented service.• Interaction with the product and content team to guarantee a smooth onboarding process.• Build strong relationships with key-customers and actively support them in increasing revenues.• Improve the performance of the accounts by analyzing existing data and develop a solution-oriented strategy.• PMS, Channel Manager, CRM, Confluence, Kibana, Zendesk. Show less

Key Account Manager

• Dec 2019 - Jan 2021

• Identification of current and future customer service requirements by establishing personal rapport with potential and actual assigned partners. • Integrations performance optimisation. • Fully support of partners in the process on integrating them with other partners, also acting on their behalf internally and externally in order to accelerate and secure the integration process. • Preparation of product, sales and performance reports by collecting, analysing, and summarising activity information to be processed and put at partner's disposal with the right initiatives to generate improvements. • In-depth weekly analysis of the partner's dashboard, look at errors, bookings, number of providers activated, credentials active but not producing, look at any pending activations for clients assigned, look at recently delivered configurations that are not yet in production, etc. • Skills development in both tech and commercial sides of the business to better match clients' expectations. Show less

Booking and transfer agent

• May 2016 - Oct 2019

• Cooperation with touroperators (French Market). • Reservations introduction, modification or cancellation. • Organization of transfers according to date, flight, arrival/departure date, number of passengers and route according to hotels. • Intermediation between touroperator, carrier, hotels and tour guides. • Email + Call center + XML. • ERP: Microsoft Dynamics NAV (Navision) • Cooperation with touroperators (French Market). • Reservations introduction, modification or cancellation. • Organization of transfers according to date, flight, arrival/departure date, number of passengers and route according to hotels. • Intermediation between touroperator, carrier, hotels and tour guides. • Email + Call center + XML. • ERP: Microsoft Dynamics NAV (Navision)

Check-in and Boarding Agent

• Jun 2015 - Sep 2015

• Check-in and boarding management of airlines such as Air Berlin, Condor or Germania. • Luggage control. • Queuing management in order to streamline the process. • Customer service and problem resolution. • Strong foreign languages skills (mostly english and german). • System: Amadeus Altéa • Check-in and boarding management of airlines such as Air Berlin, Condor or Germania. • Luggage control. • Queuing management in order to streamline the process. • Customer service and problem resolution. • Strong foreign languages skills (mostly english and german). • System: Amadeus Altéa