Tonia Goeglein
Rep. Benefit Adjuster II at American Public Life Insurance Company- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Microsoft 365 Teams Administrator Associate Cert Prep (MS-700): Plan, Configure, and Deploy
LinkedInFeb, 2023- Nov, 2024 -
Communicating through Disagreement
LinkedInJun, 2022- Nov, 2024 -
Conflict Resolution For Beginners
LinkedInJun, 2022- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJun, 2022- Nov, 2024 -
Developing Self-Awareness
LinkedInJun, 2022- Nov, 2024 -
How to Find and Use Your Strengths
LinkedInJun, 2022- Nov, 2024 -
Leveraging Your Strengths
LinkedInJun, 2022- Nov, 2024 -
Listening to Customers
LinkedInJun, 2022- Nov, 2024 -
Managing Your Emotions at Work
LinkedInJun, 2022- Nov, 2024 -
Turning Weaknesses into Strengths
LinkedInJun, 2022- Nov, 2024 -
Communicating with Emotional Intelligence
LinkedInMay, 2022- Nov, 2024 -
Effective Listening
LinkedInMay, 2022- Nov, 2024 -
How to Speak So People Want to Listen
LinkedInMay, 2022- Nov, 2024 -
Leading When You're Not in Charge
LinkedInMay, 2022- Nov, 2024 -
Outlook: Efficient Email Management
LinkedInMay, 2022- Nov, 2024 -
Delivering an Authentic Elevator Pitch
LinkedInSep, 2021- Nov, 2024 -
Guy Kawasaki on Turning Life Wisdom into Business Success
LinkedInSep, 2021- Nov, 2024 -
Leading a Customer-Centric Culture (2013)
LinkedInSep, 2021- Nov, 2024 -
Acting Decisively
LinkedInAug, 2021- Nov, 2024 -
De-Escalating Conversations for Customer Service
LinkedInAug, 2021- Nov, 2024
Experience
-
American Public Life Insurance (APL)
-
United States
-
Insurance
-
1 - 100 Employee
-
Rep. Benefit Adjuster II
-
Feb 2017 - Present
-
-
-
Accenture
-
Ireland
-
Business Consulting and Services
-
700 & Above Employee
-
Medical Claims Adjuster
-
Jun 2014 - Sep 2016
Improved collectible revenue through accurate and timely coding. Ensured compliance of coding usage and documentation. Improved collectible revenue through accurate and timely coding. Ensured compliance of coding usage and documentation.
-
-
-
Community Health Alliance
-
Insurance
-
1 - 100 Employee
-
Enrollment Broker
-
Oct 2014 - Jun 2015
Provided excellent service to internal/external customers concerning their enrollment needs. Ensured the protection and security of a consumer’s personal, confidential and identifiable information according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA). Provided excellent service to internal/external customers concerning their enrollment needs. Ensured the protection and security of a consumer’s personal, confidential and identifiable information according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
-
-
-
CVS CareMark
-
Knoxville, Tennessee Area
-
Customer Service Representative
-
Oct 2011 - Feb 2014
Assisted members with their pharmacy benefit plans. Took inbound calls and answered questions regarding prescription insurance, medication coverage, and mail order prescriptions so that customers better underswtood their coverage and options. Assisted members with their pharmacy benefit plans. Took inbound calls and answered questions regarding prescription insurance, medication coverage, and mail order prescriptions so that customers better underswtood their coverage and options.
-
-
Education
-
2023 - 2023
Salesforce Certified Administrator Course
Salesforce Certified Administrator Course -
1992 - 1999
Columbia College
Criminal Justice and Corrections -
1987 - 1988
Linn Technical College
Certificate, Office Management
Community
