VP of Compliance

• Jun 2023 - Present

Senior Compliance Analyst

• Jan 2022 - Jun 2023

ARM Compliance Business Solutions is a woman owned U.S. based consultancy that serves creditors, collection agencies, debt buyers, collection law firms, and service providers. Our services are designed to provide organizations of all sizes the tools and skills to overcome their unique compliance and business risks related to consumer financial laws. At ARM Compliance Business Solutions, we know that there is not a “one size fits all” solution when it comes to compliance and managing your business. We conduct risk assessments based on the size and complexity of your business before providing you with your risk profile. Show less

United Compliance Solutions

• 2021 - Jun 2023

Consult corporations on operational excellence with services including IT/Compliance/HR risk assessments, developing HR/Compliance/Client Service long term business strategies, and getting PPMS certified. • Providing HR audits reviewing payroll, personnel, and other employee documentation to assess risk, accuracy, and the security of PII documents • Compliance consulting includes Regulatory, SOC, HIPAA, IT, PCI, internal risk, vendor management, and contract compliance Consult corporations on operational excellence with services including IT/Compliance/HR risk assessments, developing HR/Compliance/Client Service long term business strategies, and getting PPMS certified. • Providing HR audits reviewing payroll, personnel, and other employee documentation to assess risk, accuracy, and the security of PII documents • Compliance consulting includes Regulatory, SOC, HIPAA, IT, PCI, internal risk, vendor management, and contract compliance

Executive Vice President

• 2018 - 2021

Directed a team of 8 leaders who were responsible for the strategy and day-to-day execution of all Corporate Compliance, Client Services, and Human Resources. Corporate Compliance responsibilities included driving the strategy and operational execution of Regulatory Compliance, SOC audits, HIPAA/IT/HR risk assessments, vendor management, and contract compliance. Directed the Client Service strategy with responsibilities including working closely with Sales team members on RFP’s, contracts, proposals, influencing potential clients during site visits, and working with IT to onboard new clients. Directed the Human Resource department strategy for the organization which included benefits, payroll, employee relations, succession planning, and HR Business Partners. Gave executive presentations to the Board of Directors, sharing compliance and IT risk results. Participated in the development of enterprise strategic planning, goal setting, and growth plans. Had responsibility for staffing, hiring, onboarding, development, coaching, succession planning, and providing ongoing performance reviews for each direct report. • Helped grow organization from 60 to over 230 team members Show less

Vice President of Administrative Services

• 2012 - 2018

Directed the strategy and operational execution of Human Resources, Training, Benefits, Corporate Insurance, and 3rd party/client audits. Managed a team of 5 leaders which included hiring, development, coaching, and conducting bi-annual performance reviews. • Contract Administrator on for several high-profile clients including Metro Davidson County, Navient, and Educational Credit Management Services • Oversaw the refresh of the Employee Handbook • Created the organizations first compliance management system• Reduced application processing costs by 50% by transitioning all processes to electronic Show less

Director of Human Resources

• 2009 - 2012

Tasked with building out the Human Resource function which included benefits, Human Resource Business Partners, Training, Recruiting, succession planning, and building the enterprise strategy for each. Developed and implemented all Human Resource policies and procedures. • Built the entire Human Resource Department from the ground up• Earned Human Resource Management Certification • Performed an HR documentation audit and implemented multiple record keeping improvements • Audited all pay and title records to ensure employees were being paid accurately • Researched and implemented the organizations first HRIS system • Developed the company’s recruiting strategy and built relationships with multiple vendors such as LinkedIn, Indeed, and Career Builder • Created a job description library and developed job descriptions for every role in the company• Implemented the company’s first succession planning strategy • Established the organization’s first org chart • Hired a third party vendor to help build out the organization’s first formal Affirmative Action Plan Show less

Management System Coordinator

• 2008 - 2009

Developed all training curriculum and supporting policy/procedure documentation for all the enterprises various internal and external audits. • Helped the organization become PPMS certified included creating all policies and procedures • Managed the process for getting the organization a Soc 1 Type 2 audit designation

Self-Pay Collections Project Manager

• 2007 - 2008

Managed a team of self-pay collectors who assisted patients across 6 hospitals with resolving their outstanding medical invoices post insurance. • Developed a Quality Assurance program for self-pay • Created training materials for the self-pay program Managed a team of self-pay collectors who assisted patients across 6 hospitals with resolving their outstanding medical invoices post insurance. • Developed a Quality Assurance program for self-pay • Created training materials for the self-pay program

Self-Pay Collections Team Lead

• 2005 - 2007

Managed a team of 16 direct reports who supported 14 large hospital clients. Had responsibility for educating the self-pay staff on HIPAA, company & client policies, procedures, and requirements. Educated team on collection best practices. Travelled to Mexico to train staff on understanding Perot Systems insurance policy/procedures, patient financial responsibility, and how patients could set up their payments. • Trained teams in Mexico on Perot Systems self-pay processes/procedures • Self-Pay contact for team in India Show less