Consultant

• Apr 2023 - Present

• Oct 2021 - Apr 2023

The Readiness team within R&D is responsible for enabling pre- and post-sales teams to sell and deliver CloudSense products through product readiness and establishing best practices. My responsibilities in leading this function include the following:* Establishing and delivering the Readiness team, including the functions, organisation structure, hiring and the definition and execution of operational processes and methodologies* Building and maintaining a broad working knowledge of the technical and functional aspects of all CloudSense products built on the Salesforce platform* Performing deep-dive investigations into particular architectural, technical and functional aspects of specific CloudSense product capabilities* Preparing demonstrable assets of new features* Challenging and defining best practices in collaboration with the Product team* Preparing and delivering Readiness release sessions to all internally Cloudsense staff and externally to customers and Cloudsense Partners* Preparing and delivering demos for strategic initiatives (Dreeamforce, TM Forum, Gartner) Show less

• Mar 2021 - Oct 2021

The newly launched Readiness function within R&D aims to enable pre- and post-sales teams to sell and deliver CloudSense products through product readiness. My responsibilities as Readiness Technical Consultant include the following:* Building and maintaining a broad working knowledge of the technical and functional aspects of all CloudSense products built on the Salesforce platform* Performing deep-dive investigations into particular architectural, technical and functional aspects of specific CloudSense product capabilities* Preparing demonstrable assets of new features* Preparing and delivering Readiness release sessions to all Cloudsense staff Show less

• Feb 2019 - Mar 2021

The Platform and Standards team within R&D is responsible for establishing best practices and creating end-to-end, full-stack, omnichannel reference implementations of CloudSense capabilities (the Platforms). The team provision, upgrades, and regression test instances of the CloudSense Platform for pre-sales, training and as a basis for customer projects. We provide a support desk for internal users of the Platform and quality-assure CloudSense product releases against the Platform reference implementations.My responsibilities as a Functional Consultant included the following:* Preparing demo cases for presales (Sales Engineering)* Identifying client's needs and specifications* Design and implementation of CloudSense products based on the Salesforce platform* Delivering project presentations and documentation* Design and implementation of CloudSense Platform based on standard product release period* Deploying new assets and regression testing of the Platform Show less

• Jul 2018 - Feb 2019

Sales Production is a dedicated team within the Sales Engineering department where all technical back-office sales engineering functions are centralised. The team provided extensive technical presales infrastructure globally, including creating and maintaining a standard library of best-in-class demos of CloudSense and Salesforce products and delivering customer PoCs.My responsibilities as the Functional Consultant in Sales Production included:* Preparing demo cases for presales (Sales Engineering)* Identifying client's needs and specifications* Design and implementation of Cloudsense products based on the Salesforce platform* Delivering project presentations and documentation Show less

• Mar 2018 - Jul 2018

• Managing sales of the Fiber connectivity infrastructure and ICT services in the SOHO/VSE segment through the partner sales network • Revenue, Margin and Customer Satisfaction are key elements of performance• Responsible for achieving monthly and annual sales KPIs • Empowered for making final pricing decisions, improved Business Case calculation• Responsible for architecture and sales of Integrated Telecom Solutions for business customers (PBX, IPVPN, HORECA solutions, SaaS, PaaS...)• Responsible for technical and solution sales enablement of partner salesforce • Direct negotiation with customers Show less

• Jul 2015 - Feb 2018

• Accelerating sales of the Fiber connectivity infrastructure and ICT services in the SOHO/VSE segment on the Croatian telco market using different sales channels and customer strategies• Revenue, Margin and Customer Satisfaction are key elements of performance• Responsible for achieving monthly and annual global sales KPIs • Empowered for making final pricing decisions, improved Business Case calculation• Responsible for architecture and sales of Integrated Telecom Solutions for business customers (PBX, IPVPN, HORECA solutions, SaaS, PaaS...)• Increase of service level for ITS/ICT customers through all points of contact• Responsible for technical and solution sales enablement of all SoHo/VSE sales employees • Direct negotiation with customersImpact: • Delivered above-expected sales results - sales growth of 30% YoY• Personal award from CEO & management board for exceptional results in 2016• Accelerated monthly sales performance for technical solutions in the Telesales and Partner network Show less

• Jul 2014 - Jun 2015

• Organising digital transformation for the Operation Specialists team• Improving and introducing new business procedures and processes• Using and maintaining the SAP user database for logistics and billing

• Jun 2012 - Jun 2014

• First-level support for account managers• Maintaining CRM database• Creation of all kinds agreements and contracts for customers

• Oct 2006 - May 2012

• Administrative office work• Maintaining CRM base• First-level support for Account managers in business sales