Experience

Ram Telecom, LLC
• United States
• Construction
• 1 - 100 Employee
• Project Manager

  • May 2023 - Present

Novelus
• United Kingdom
• Education Administration Programs
• Field Service Manager

  • Apr 2021 - Apr 2023


Velex

• United States
• Telecommunications
• 100 - 200 Employee

• Field Service Manager

  • Apr 2021 - Apr 2023

  Responsible for working with the construction and field team to build a cost-effective site. Ensure the most economical and efficient construction practices are utilized. Ensure quality construction standards and adherence to project plans. Reviewing the project scope, structural analysis, construction drawing and RF installations based on carrier requirements. Redline documents, including but not limited to RF configuration and construction drawings. Updating… Show more Responsible for working with the construction and field team to build a cost-effective site. Ensure the most economical and efficient construction practices are utilized. Ensure quality construction standards and adherence to project plans. Reviewing the project scope, structural analysis, construction drawing and RF installations based on carrier requirements. Redline documents, including but not limited to RF configuration and construction drawings. Updating multiple databases with documents and timelines to track project deadlines. Maintain safe work environments, monitor safety process of crews and contractors, compliance with regulations. Review bill of materials to ensure proper usage within client guidelines. Communicate with client for any inconsistencies relating to build, closeouts, or missing material. Manage job foremen and on-site crews. Provide off-site technical support for troubleshooting. Coordinate QA processes and resolution including all punch-list and other corrections needed. Real time review of initial and final videos, photos, closeouts and site audit data. FSM is the final authority for reviewing and approving all items before final product submission to client. Make decisions based on a full understanding of all customer specifications and scope of work. All Rejections due to not meeting Customer Specifications will require the FSM to identify exact failures with a written description and address them with the crews. All Rejection repairs will be resubmitted back to the FSM for Final Acceptance. Track, review and approve closeout documents and general contractor change orders Oversee completion of closeout documentation, quality of build and adherence to Velex process. Score the necessary milestones that will trigger the payment to the GCs Show less



QTS (Quality Telecom Services)

• Lebanon
• Telecommunications
• 1 - 100 Employee

• Field Quality Engineer

  • Jun 2020 - Nov 2020

  Jall Ed Dib, Mount Lebanon, Lebanon

• Drive Test Engineer

  • Jun 2018 - May 2020

  • Perform antenna actions related to any optimization request. • Take the readings on tower and Rooftop sites (Azimuth, Electrical tilt, Mechanical tilts). • Perform drive test troubleshooting GSM/WCDMA and LTE technology. • Drive Test acceptance to check the functionality of new 2G/3G/4G integrated sites and GSM antenna swapped sites. • Drive Test analysis of antenna swapped sites using TEMS Investigation, in order to check if there is any degradation in voice quality or any… Show more • Perform antenna actions related to any optimization request. • Take the readings on tower and Rooftop sites (Azimuth, Electrical tilt, Mechanical tilts). • Perform drive test troubleshooting GSM/WCDMA and LTE technology. • Drive Test acceptance to check the functionality of new 2G/3G/4G integrated sites and GSM antenna swapped sites. • Drive Test analysis of antenna swapped sites using TEMS Investigation, in order to check if there is any degradation in voice quality or any hardware issues and to check for cross feeders or partial cross feeders. • Cluster Drive test including Blocked calls, Handover failures, dropped calls, Bad coverage, Bad quality, Missing Neighbors… • Perform Benchmarking drive test. • LTE Integration and Troubleshooting (Ericsson). • Identifying coverage issues (interference, overshooting, over-tilting, under-tilting...), Invoicing & RF modifications.

• BTS/TRM Tester

  • Sep 2016 - Sep 2018

  jal el dib • On-site support and troubleshooting during integration phase of cell site deployment. • Work independently with minimal supervision and provides instruction, assistance and guidance to other technicians as required. • Familiar with OSHA safety guidelines as well as all applicable safety laws and policies • Integration and optimization of telecommunications network hardware and interconnect facilities • Familiar with standard concepts, practices, and procedures within a particular… Show more • On-site support and troubleshooting during integration phase of cell site deployment. • Work independently with minimal supervision and provides instruction, assistance and guidance to other technicians as required. • Familiar with OSHA safety guidelines as well as all applicable safety laws and policies • Integration and optimization of telecommunications network hardware and interconnect facilities • Familiar with standard concepts, practices, and procedures within a particular field. • Analyze data, recognize problems, and draw logical conclusions. • Conducts site surveys and meets with other department contacts to plan and coordinate new / upgraded cabling and telecommunications equipment for small or basic systems. • Use electronic test and repair equipment to test and repair telecommunications equipment and systems.



Bodø beirut

• Manager

  • Oct 2015 - Aug 2016

  Badaro



Alfa - Managed by Orascom Telecom

• customer service representative

  • Jun 2012 - Jul 2015

  Interact with customers to provide them with information to address inquiries regarding products and services. deal with and help resolve any customer complaints. Make sure that the customer is satisfied when hanging up the phone by listening to the customer complaint and passing it along to someone else to solve.



Crepaway

• Lebanon
• Restaurants
• 100 - 200 Employee

• Shift Leader

  • Aug 2007 - Aug 2011

  Handling the floor operation, following up on each single detail and taking fast actions in case of any gaps found. Establish a highly successful relationship with guests and skillfully closing sales by gaining agreement on the benefit of the operation. Assure the highest standards of service and quality, monitor food preparation methods, portion sizes and presentation. Opening branches and adapting new environments quickly to obtain fast take off in the outlet.