Experience

Valoroo

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• VP of Operations

  • May 2021 - Present

  We support logistics companies here in the United States by building and maintaining offshore teams primarily in the Philippines. Our mission is to allow your local teams here in the states to become more strategic and efficient with their day-to-day operations while our teams take over those very redundant, manual, and tedious tasks in freight. Our areas of support are primarily in transportation, logistics, and supply chain. We are able to take over tasks such as; track and trace… Show more We support logistics companies here in the United States by building and maintaining offshore teams primarily in the Philippines. Our mission is to allow your local teams here in the states to become more strategic and efficient with their day-to-day operations while our teams take over those very redundant, manual, and tedious tasks in freight. Our areas of support are primarily in transportation, logistics, and supply chain. We are able to take over tasks such as; track and trace, onboarding new carriers, carrier support, screening carriers, claims, lead generation, inside sales cold calling, quoting, data entry, updating TMS, accounting, chat support & customer service. What makes us different is we have a logistic-centric background and we understand the trucking lingo and freight deadlines to meet.

• Continuous Improvement Manager

  • Jan 2020 - May 2021

  📌Helping you find affordable, quality help 📌Lead Generation 📌Operations Support 📌Helping you Get more than pickup & delivery notification from ALL of your carriers. 📌Carrier Support 📌Customer Support

• Manager of Lead Coordinators

  • May 2019 - Jan 2020



AuptiX.com

• Manager of Lead Acquisition Specialists

  • Jun 2018 - May 2019

  📌 Managed and Coached a Team of 15 to 20 LAS representatives. 📌 Created an encouraging environment at work to inspire employees for open communications, develop customer service skills and instill a sense of team spirit and accountability. 📌 Ensured that all Daily and Monthly goals are being met.

• Lead Acquisition Specialist

  • Oct 2016 - Jun 2018

  📌 Generated Sales Qualified Leads to the company. 📌 Ensured that only high-quality leads are being provided and daily goals are being met. 📌 Consistent top performing specialist since day one.



Choxi.com Inc.

• United States
• Retail
• 1 - 100 Employee

• Manager of Quality Assurance

  • Jul 2014 - Sep 2016

  📌 Verify compliance with the prescribed company rules and regulation and Take corrective measures in case of discrepancies. 📌Identify areas and opportunities to upgrade quality standards within management processes and systems. 📌Establish defined quality standards for all work aspects of the organization. 📌Made decisions to investigate and resolve data quality issues.

• Quality Assurance Specialist

  • Aug 2013 - Jul 2014

  📌 Conduct a performance evaluation of employees to identify and categorize staff members as target achievers and non-achievers. 📌 Guide non-achievers on ways to improve work performance. 📌 Monitor and assess live and/or recorded calls as well as inbound or outgoing emails to ensure that quality standards are met in accordance with company policies

• Inbound Customer Service Representative

  • Apr 2013 - Aug 2013

  📌Handled Customers Inquiries over the phone and made sure that there are no problems regarding their online orders. 📌Answer Customers inquiries through email using Zendesk. 📌 Tracked Orders and Handled Customer Disputes using multiple tools.



IBEX

• Germany
• 1 - 100 Employee

• Team Lead Manager

  • Sep 2011 - Mar 2013

  📌 Managed a Team with a total of 10 Sales Development Representatives. 📌 Provided Training and Support for Team members that needed help regarding product knowledge and sales support. 📌 I made sure to consistently hit our Team Daily metrics and goals. 📌 Became The Top Team Leader for 6 months straight because of our team consistently hitting 150% goal for Sales and Quality of Service survey.

• Billing & Sales Development Representative

  • Jul 2010 - Sep 2011

  📌 Handled Billing related concerns for AT&T UVERSE customers. 📌 Consistently became the top representative when it comes Selling AT&T Services which includes High-speed internet, Direct TV, and mobile plans. 📌 Finding the facts and investigating, making a report and finally providing a resolution that makes both the Client and Customer happy.