Experience

Verizon Global Network Solutions

• Telecommunications
• 1 - 100 Employee

• Engr III-Project Manager

  • Oct 2017 - Present

  Manage residential multi-dwelling unit projects in Maryland and DC through the engineering and design process and into the Construction pipeline. Partner with Construction to prioritize, engineer and construct priority Network Transformation wire centers, DC LFA, and MC-ONT to SFU conversion projects. Manage residential multi-dwelling unit projects in Maryland and DC through the engineering and design process and into the Construction pipeline. Partner with Construction to prioritize, engineer and construct priority Network Transformation wire centers, DC LFA, and MC-ONT to SFU conversion projects.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Construction Coordinator

  • May 2012 - Oct 2017

  Project Manager for MDU/MTU inside path construction and damages. Assign MDU construction work to inside path vendor and invoice creation and approval. Tracking of vendor progress and completions. Coordination and tracking of Verizon fiber drop placing technicians. Communicate with Verizon field placing and splicing crews. Reporting on MDU build progress to engineering. Monitor MDU pathway referrals from Installation & Maintenance technicians for pathway issues and resolution. Project Manager for MDU/MTU inside path construction and damages. Assign MDU construction work to inside path vendor and invoice creation and approval. Tracking of vendor progress and completions. Coordination and tracking of Verizon fiber drop placing technicians. Communicate with Verizon field placing and splicing crews. Reporting on MDU build progress to engineering. Monitor MDU pathway referrals from Installation & Maintenance technicians for pathway issues and resolution.



Verizon Connected Solutions

• Telecommunications
• 1 - 100 Employee

• Specialist-Operations/Sr. Analyst

  • Aug 2008 - May 2012

  Administrative support to Area Manager/Local Manager Team for Maryland and DC installation and maintenance team. Absence administration, labor relations database entry, investigation and discipline tracking. Training coordinator, results tracking, Emergency Preparedness Coordinator, Lead To Succeed SPOC, and fleet liason to manage parking/speeding citations for local field team.

• Supervisor Dispatch Resource Center

  • Feb 2002 - Aug 2008

  Manage dispatch admin-operations team to ensure installation and maintenance work is assigned to field technicians. Coordinate work schedule and monthly team meetings. Conduct ride along exercises and performance appraisals. Monitor DRC Shoreline call queue productivity and hold time reduction. Coordinate new hire training. ISO process owner for Admin support process.

• Dispatcher/Admin-Operations

  • Dec 1997 - Feb 2002

  Dispatch work to field technicians in Pennsylvania and Delaware. Utilize WFA, LMOS, SOPDOE, and vRepair to manage scheduling of work. Screening of jeopardy work and re-distribution to appropriate team for resolution. SPOC for Executive and PUC/PSC complaints and customer escalations in Pennsylvania, Delaware, and Maryland. New hire training.