HE and ESOL Childcare Lecturer

• Feb 2023 - Present

Key roles include:Planning and delivering high-quality Higher education in our FdA Children & Young People programme.Marking, assessing and moderating student assessments.Identifying and supporting students at risk of failure or withdrawal. Designing, enrolling, and engaging students on our level 1 introduction to childcare course.This course is designed for students whose English is an additional language so particular attention has been paid to ensuring language is informative but also acessible. Show less

Learning Enhancement Coach - Peer Mentor Lead

• Aug 2021 - Feb 2023

Supported Higher Education Health, Social Care, and Wellbeing students with their academic skills such as referencing, research and critical writing. Main duties included: • Supporting students one-to-one and in small groups to develop academic skills • Design and deliver relevant workshops to level 4, 5 and 6 learners. • Design and developed electronic resources that students and staff can use to improve academic standards. • Identify and support those at risk of failure due to digital literacy skills and provide interventions, demonstrating a proactive approach to supporting 'at risk' learners.- Develop and facilitate academic summer schools for prospective students to encourage 'warm' entries into higher education.- Promote an ethos of widening participation through supporting disadvantaged students and ESOL students to achieve the best mark possible. - Designed, delivered, piloted, and promoted a successful peer mentoring scheme for three years to create a supportive, autonomous student body. Show less

Welcome call manager

• Jan 2020 - Aug 2021

Currently managing a small team of people to ensure welcome calls are conducted to a high standard. Other tasks include:Spot checks on call quality. TrainingOne to One peer supportLiasing with charities to get their feedback on how calls are conducted.

Welcome Call Supervisor

• Sep 2019 - Jan 2020

Currently managing a small team of welcome callers working on behalf of several well known charities. Daily tasks include training, completing welcome calls and monitoring other callers to ensure that quality of the calls is at a good standard.

Welcome caller

• Mar 2019 - Sep 2019

Recruitment Coordinator

• Jul 2018 - Nov 2018

Within this role I was responsible for organising assessment days across the UK for Sky's recruitment team. This involved a lot of attention to detail to ensure that we had the correct amount of assessors to candidates and also stick to our recruitment quotas. It also required me to be able to manage a number of different diaries, liaise with a variety of people throughout the business and book meeting rooms to ensure the best candidate experience during the recruitment process.

pre-screening recruitment consultant

• Apr 2018 - Jun 2018

Within this role I am responsible for booking in candidates to telephone interviews and conducting telephone interviews. I am required to mark the interview fairly and progress candidate through the recruitment process to the next stage where possible. This has involved a lot of diary management and also ability to manage my own work load. I have also been able to answer a variety of candidate queries via inbound calls.

QA Supervisor

• Dec 2017 - Apr 2018

Within this role I was responsible for quality checking interviews done by agent to ensure that all studies were conducted to a high quality and to Market Research Society standard. I had to feedback results to agents and give constructive criticism regarding the survey. It also involved developing my listening skills as I had to ensure that scripts were being adhered to at all times.

Quality Assurance Trainee

• Nov 2017 - Dec 2017

Telephone Interviewer

• Nov 2017 - Nov 2017

Providing accurate and high quality interviews conducted with the public

Legal Researcher

• Mar 2017 - Nov 2017

Acritas insight offers unrivalled depth of knowledge about the legal and wider professional services market. Having access to data on how clients’ needs are evolving helps to minimize business risk and maximize the success of strategy growth plans and activities. The updates we share will primarily benefit those working in the legal, professional services, property insurance and financial sectors. We will share data and market trends insight including direct quotes/feedback from clients as well as other useful tips to help you and your firm succeed. Show less

Marketing & Advertising Agent

• Oct 2016 - Mar 2017

Screach is a dynamic communication and entertainment platform that uses a venue’s existing TV’s, customers mobile phones (via the Screach App) and music to help increase a venue’s profitability. The service is cloud based and provided via a Screach box that is installed in the venue and connected to the venues TV’s and AV network. Screach acts as a sales and marketing tool by in effect giving the venue their own TV channels to control what they show on their TV’s. The Screach platform comes with pre-loaded content to draw attention to the screens, which is interspersed with bespoke venue adverts that promote anything from live sports events to the venues special offers and promotions. Show less

Market Researcher

• Apr 2015 - Oct 2016

The aim of Populus Data Solutions is to provide state of the art data capture and delivery solutions yet remain true to the ethos of robust survey research. Our motto is Method Driven by Innovation. Our focus is to ensure our solutions provide data which is a sound bedrock for all our users. We pride ourselves on our attention to detail in programming, project management and data delivery. Our very experienced team delivers a level of service that drives continued client loyalty. We provide online, telephone and mobile fieldwork and data collection and can assist with consumer, B2B and healthcare research, as well as difficult to reach audiences. We are winners of the Market Research Society (MRS) Operations Award for Best Data Solution in 2015 & 2016. Show less