Service Manager

• Oct 2022 - Present

Service Coordinator

• Apr 2020 - Nov 2022

Main duties:Identify the needs of vulnerable EU citizens through mapping exercises and by building trust in different communities, and tailor services to meet those needs.Provide free, high-quality online information plus online advice services, monitoring what is most effective.Provide free outreach information events, plus face-to-face, phone and zoom advice services.Develop capacity to provide services in a range of languages commonly spoken by EU citizens, targeting languages spoken by the most vulnerable one. Supporting and supervising a certain number of volunteers and make sure they feel confident in providing help to the vulnerable citizens.Monitor changing needs and seek regular feedback from service users about the appropriateness of services provided.Maintain good relations with other related organizations and professional networks and add value to their work where appropriate. Contribute to the knowledge of other organizations and decision-makers (eg politicians) by sharing learning from Settled services, taking appropriate account of confidentiality and respect for clients.Be an ambassador for Settled, helping to communicate its achievements and vision to a wider audience.

Outreach Events Manager

• Apr 2019 - Mar 2020

Main duties: Reaching out to vulnerable EU citizens and groups at risk; organizing information sessions; delivering presentations; creating or taking part in different events; providing drop in sessions and individual help. Liaising with other organisations, local authorities, schools, community centres and working together for achieving better results. Keeping records and writing reports for the outreach activities.Building and maintaining a network of partners organisations and working together to achieve better results.

Administrator/Coordinator

• Apr 2017 - Mar 2019

Various coordination and admin work, participating actively in advocacy, assisting in the organisation of different campaigns, answering or distributing emails from the main email inbox, talking to decision makers and media, representing the3million in various events and raising awareness about the main problems of Eastern Europeans. Various coordination and admin work, participating actively in advocacy, assisting in the organisation of different campaigns, answering or distributing emails from the main email inbox, talking to decision makers and media, representing the3million in various events and raising awareness about the main problems of Eastern Europeans.

Private English Teacher and Interpreter

• Oct 2008 - Sep 2017

Teaching English as a foreign language to adults from Bulgaria and other Eastern European countries via private lessons and in small groups. Interpreting and translations on request. Teaching English as a foreign language to adults from Bulgaria and other Eastern European countries via private lessons and in small groups. Interpreting and translations on request.

Executive Hotel Manager

• Sep 2007 - Sep 2008

General, financial and organizational control of the company's hotels. Financial statements and analysis. Marketing and sales strategy, advertising and promoting. Web pages and Internet presentations. Contracting with tour operators and companies. Recruiting and training senior staff. General, financial and organizational control of the company's hotels. Financial statements and analysis. Marketing and sales strategy, advertising and promoting. Web pages and Internet presentations. Contracting with tour operators and companies. Recruiting and training senior staff.