Experience

Mobi

• United States
• Wireless Services
• 1 - 100 Employee

• Chief Strategy Officer (CSO)

  • May 2022 - Present

  As Chief Strategy Officer, I’m setting the stage for future growth within our stores, marketing, and partnerships teams. I work alongside all departments to make strategic decisions that’ll help the growth of the Mobi brand. My objective is to make decisions that aren’t only right for the business, but for our customers and communities as well. The relationships that are built are the foundations of our company, so whether it’s a decision on who to partner with for product purchases, or where our next partner or store location will be, they’ll need to stay true to who Mobi is as a whole. Show less

• VP for Stores + Partnerships

  • Jan 2018 - May 2022

• Director Of Store Operations

  • Sep 2016 - Jan 2018

  • Oversees the operations of all retail locations in Hawaii.• Oversees Customer Care Call Center.• Creates sales quotas using trends of the market and past data.• Oversees marketing planning for the company.• Creates company policies and procedures and ensures they are followed.• Creates training guides for new systems and products.• Manages inventory ordering and processing.• Manages company P&L on a monthly basis.



Mobi

• United States
• Wireless Services
• 1 - 100 Employee

• Store Manager

  • Nov 2014 - Jun 2016

  • Overseeing one of the highest revenue producing stores.• Create a fun and safe work environment for retail wireless consultants.• Back office work such as: scheduling, monthly audits, sending back inventory, ordering inventory.• Training and developing employees.• Interview potential retail wireless consultants.• Attend weekly retail channel meetings.• Ensured customer satisfaction.• Ensured store functioned properly and smoothly for day-to-day operations.

• Sales Manager

  • Jun 2012 - Oct 2014

  • Managed the sales operations of two of the highest gross activation stores for Mobi PCS. Ensured that all retail wireless consultants, while actively coaching on the sales floor, were meeting sales goals. • Created different sales tactics to help those who were having difficulty in obtaining their sales metrics for the month. • Assisted in the interview/hiring process for all candidates as well as their training and development. • Performed inventory returns to vendors.• Assisted in unique customer situations to ensure customer satisfaction.• Assisted store manager. Show less

• Retail Wireless Consultant

  • Apr 2010 - Jun 2012

  • Achieved monthly sales quotas set by the company while keeping a low churn turn over rate.• Worked with customers to rightfully fit them to the needs of their handsets and/or accessory purchase.• Actively managed a cash register.



North Shore Soap Factory

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Chemist Assistant/Retail Sales

  • Nov 2006 - Apr 2010

  • Assisted the chemist in the making of bath and body products. • Fulfilled online ordering from the website and over the phone. • Worked the retail front of the store. • Assisted customers in choosing bath and body products. • Actively managed cash register. • Assisted the chemist in the making of bath and body products. • Fulfilled online ordering from the website and over the phone. • Worked the retail front of the store. • Assisted customers in choosing bath and body products. • Actively managed cash register.