Client Services Coordinator

• May 2023 - Present

Patient Care Coordinator ( Inbound)

• Jan 2022 - Present

1.Manage a substantial amount of inbound and outbound calls daily.2.Develop open and effective channels of communication with each provider and member.3.Ability to adhere to written scripts.4.Possess excellent listening and oral communication skills.5.Schedule telephonic calls following preapproved scripts and guidelines provided.6.File documents and records and maintain a tracking system for quick data retrieval7.Set appointment following instructions provided by Physicians and Contracted Health Plans.8.Maintain and update records as to the status of phone calls with patients.9.Follow up with Physicians and other medical professionals.10.Take appropriate action to ensure compliance company policy and procedures, standards of conduct, and with state and federal rules, regulations and laws.Knowledge of:Office procedures, methods, and equipment, including computers and applicable software applications, such as word processing, spreadsheets, and databases.Functions, policies, and procedures of relevant departments and/or operations.Professional writing techniques.Must demonstrate ability to follow a written scriptStrong communication and organization skills requiredMust be detail oriented & ability to multi-taskMust be Computer literate in Microsoft OfficePlan, organize, prioritize, and perform duties as assigned with minimal supervision.Operate standard office equipment, a personal computer, and relevant software in a PC environment.Interpret and apply department policies and procedures.Communicate clearly and concisely, both orally and in writing.Research and compile information.Maintain extensive records.Establish and maintain effective working relationships with the public and all levels of staff and management.Successfully adapt in a high-volume, fast-paced working atmosphere with multiple activities.Prepare clear, concise and comprehensive summary reports and written materials.- Underwriting/State Farm Show less

Patient Care Coordinator (outbound)

• Sep 2021 - Jan 2022

1.Manage a substantial amount of inbound and outbound calls daily.2.Develop open and effective channels of communication with each provider and member.3.Ability to adhere to written scripts.4.Possess excellent listening and oral communication skills.5.Schedule telephonic calls following preapproved scripts and guidelines provided.6.File documents and records and maintain a tracking system for quick data retrieval7.Set appointment following instructions provided by Physicians and Contracted Health Plans.8.Maintain and update records as to the status of phone calls with patients.9.Follow up with Physicians and other medical professionals.10.Take appropriate action to ensure compliance company policy and procedures, standards of conduct, and with state and federal rules, regulations and laws.Knowledge of:Office procedures, methods, and equipment, including computers and applicable software applications, such as word processing, spreadsheets, and databases.Functions, policies, and procedures of relevant departments and/or operations.Professional writing techniques.Must demonstrate ability to follow a written scriptStrong communication and organization skills requiredMust be detail oriented & ability to multi-taskMust be Computer literate in Microsoft OfficePlan, organize, prioritize, and perform duties as assigned with minimal supervision.Operate standard office equipment, a personal computer, and relevant software in a PC environment.Interpret and apply department policies and procedures.Communicate clearly and concisely, both orally and in writing.Research and compile information.Maintain extensive records.Establish and maintain effective working relationships with the public and all levels of staff and management.Successfully adapt in a high-volume, fast-paced working atmosphere with multiple activities.Prepare clear, concise and comprehensive summary reports and written materials. Show less

COO of House/Mom

• Jun 2009 - Sep 2021

- Monthly budgeting allowing for increased savings - Obtaining Nursing Degree while pregnant - Organizing multiple international Moves with several variables - Continuing education courses online, specializing in languages, and technology - Monthly budgeting allowing for increased savings - Obtaining Nursing Degree while pregnant - Organizing multiple international Moves with several variables - Continuing education courses online, specializing in languages, and technology

Sales Associate

• May 2020 - May 2021

Operating, merchandising, sales, cashier, branding Operating, merchandising, sales, cashier, branding

Human Resources Manager

• Aug 2018 - Oct 2018

Human Relations and Office Manager for small family owned pest and handy services business, in Alice Springs a rural town in Australia. I handled resource management, employee rosters, hiring and conflict resolution, balancing financials, report writing, contract creating, miscellaneous office duties. Human Relations and Office Manager for small family owned pest and handy services business, in Alice Springs a rural town in Australia. I handled resource management, employee rosters, hiring and conflict resolution, balancing financials, report writing, contract creating, miscellaneous office duties.

Team Member

• Oct 2016 - Oct 2018

Great with a team or working on solo projects. I enjoy new challenges.

Online Shopper

• Oct 2016 - Sep 2018

Fulfilling customers’ orders efficiently and within deadlines, adapting to latest technology upgrades to position, filling in other departments when manning is low, using customer service to drive the business and continue high volume sales, troubleshooting during high stress situations, using local based knowledge to assist company.

Barista

• Feb 2015 - Oct 2016

- Creating Customer Specified Beverages - POS, Cash Handling, revenue obtaining new records weekly - Leading during hours of high volume customers, and special requests. - Creating Customer Specified Beverages - POS, Cash Handling, revenue obtaining new records weekly - Leading during hours of high volume customers, and special requests.

Kwerralye Training Café Manager

• Feb 2012 - Nov 2012

- Trained employees in hospitality trade, while running full time restaurant - Increased Aboriginal Artist involvement with Creative Events at Cafe - Successfully Obtained positions for more than 5 trainees in full time positions - Trained employees in hospitality trade, while running full time restaurant - Increased Aboriginal Artist involvement with Creative Events at Cafe - Successfully Obtained positions for more than 5 trainees in full time positions

Women's Department Associate, Unloader

• Feb 2011 - Oct 2011

Brand Manager, Women's Department Lead

• Apr 2006 - Jul 2007

Department Lead

• Apr 2005 - Apr 2006