Experience

The Salvation Army Great Lakes Division

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Accountant

  • Oct 2015 - Present

  Document financial transactions. Prepare, verify and/or process payments. Research and resolve financial discrepancies. Reconcile and balance accounts. Compile and analyze account information for reporting purposes. Prepares financial reports and maintains financial security by following internal controls. Document financial transactions. Prepare, verify and/or process payments. Research and resolve financial discrepancies. Reconcile and balance accounts. Compile and analyze account information for reporting purposes. Prepares financial reports and maintains financial security by following internal controls.



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Representative

  • Mar 2012 - Oct 2015

  Temporary-to-fulltime permanent contract employee/claim assistant supporting staff and management on projects and administrative responsibilities. Promoted to Medical/Personal Injury Protection (MED/PIP) Claims Representative. Processed claims, followed-up on inquiries while reviewing the claim event, history, data and payments. Set reserves, managed, analyzed, issued and/or adjusted payments on claims. Accepted an accounting position with another company. Temporary-to-fulltime permanent contract employee/claim assistant supporting staff and management on projects and administrative responsibilities. Promoted to Medical/Personal Injury Protection (MED/PIP) Claims Representative. Processed claims, followed-up on inquiries while reviewing the claim event, history, data and payments. Set reserves, managed, analyzed, issued and/or adjusted payments on claims. Accepted an accounting position with another company.



American Arbitration Association

• United States
• Alternative Dispute Resolution
• 500 - 600 Employee

• Case Manager

  • Sep 2007 - Feb 2012

  Temporary-to-fulltime permanent contract employee/Case Manager providing administrative and customer service functions to arbitrators, clients and internal team members. Managed arbitration filings, records, abeyance, hearing schedules, venue designation, and closing of withdrawn, settled or awarded cases. Handled arbitrator listings, appointments and disclosures. Adhered to deadlines and procedures for transmission of documents, briefs and awards through agreement of parties or direction of arbitrator. Generated and updated case billings. Michigan office closed during downsizing. Show less



Visit Detroit

• United States
• Hospitality
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2000 - Dec 2006

  Assisted Account Executives by handling administrative duties, coordination and development of bid proposals, spreadsheets, presentations and client site visits of the metropolitan Detroit area. Provided inventory control for the department. Researched prospects, processed leads, reports, correspondence, expense reports and purchases. Also provided administrative support to the satellite locations in Lansing, MI and Washington, DC. Coordinated travel, meetings and appointments for the Account Executives and their clients. Returned to college to elevate accounting associate degree to an accounting bachelor degree. Show less



Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Adjustment Clerk

  • Jun 1999 - Feb 2000

  Contract employee working on project. Analyzed, sought resolutions, reported and collected on identified adjustment items/errors created during routine bank-to-bank, bank-to-federal reserve or federal reserve-to-bank daily transit operations that were classified as potential losses. Communicated with Federal Reserve, banks, credit unions, branches, various departments and customers to adjust errors and recover losses. Contract employee working on project. Analyzed, sought resolutions, reported and collected on identified adjustment items/errors created during routine bank-to-bank, bank-to-federal reserve or federal reserve-to-bank daily transit operations that were classified as potential losses. Communicated with Federal Reserve, banks, credit unions, branches, various departments and customers to adjust errors and recover losses.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Research/Customer Service

  • Jan 1995 - May 1999

  Senior Operations Analyst, Issue Reconciliation Department (1 year): Performed reconciliation on bond issues from Chase Manhattan’s, Texas Commerce’s and Chemical Bank’s book of business. Researched, resolved and reported identified reconciliation items and areas of potential risk and process improvement. Client Service Representative, Bondholder Services Department (3 years): Confirmed transfer, exchange, cancellation and redemption of securities, through account analysis and journal details. Interpreted aged records and financial reports to identify internal or external location of funds (principle and/or interest) on various installment payable accounts. Maintained and reduced charge-off on aged and escheat items (aka dormant funds relinquished to various State Treasury Offices) through research of State Controller, and Chase’s abandoned property reports. Relocated back to Michigan. Show less