Experience

North American Bancard

• United States
• Financial Services
• 100 - 200 Employee

• Customer Care Advisor

  • Aug 2016 - Present

  Assist business owners with troubleshooting issues associated with their credit card machines. Provide detailed information regarding transactions and billing of accounts. My job functions are more technically related to merchant processing issues. Assist business owners with troubleshooting issues associated with their credit card machines. Provide detailed information regarding transactions and billing of accounts. My job functions are more technically related to merchant processing issues.



Advanced Disposal Services, Inc.

• United States
• Environmental Services
• 700 & Above Employee

• Customer Service Representative

  • Jan 2015 - Present



CDM Service Group, Inc

• United States
• Construction
• 1 - 100 Employee

• Senior Project Manager

  • Feb 2010 - Mar 2016

  Planning both commercial and residential rehabilitation construction projects in all phases. Planning both commercial and residential rehabilitation construction projects in all phases.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2009 - May 2011

  Received 70-80 calls from current customers wishing to discontinue their Onstar service. Also used product knowledge and charisma to convince customers to keep services active. Received 70-80 calls from current customers wishing to discontinue their Onstar service. Also used product knowledge and charisma to convince customers to keep services active.