Experience

Auto & General Insurance

• Insurance
• 300 - 400 Employee

• General Manager Third Party Recoveries & Settlements

  • Jul 2023 - Present



RACQ

• Australia
• Financial Services
• 700 & Above Employee

• Head of Insurance Regulatory Implementation

  • Jan 2021 - Jul 2023

  This role leads the engagement with the end-to-end business teams to ensure business and technical solutions are designed in the context of satisfying regulatory, member and commercial requirements. Key aspects of the role include understanding the broader regulatory change landscape and the translation to the business impacts for the identification, design and development of key business change decisions to support delivery and adherence.

• Head Of Property & Niche Claims

  • Oct 2020 - Jan 2021

  Opportunity to act in a Head of role whilst awaiting new incumbent to start.This role involved leading and managing the customer experience of frontline Property and Niche Claims operations to ensure the service, quality, productivity and financial goals of the business were achieved.

• Motor Operational Claims Manager

  • Nov 2018 - Oct 2020

  This role involved leading and managing the customer experience of frontline motor claims operations (lodgement to recovery value chain) to ensure the service, quality, productivity and financial goals of the business were achieved. Leading six team managers and over 100 FTE the opportunity to build and strengthen the leadership capability within the Motor Claims Operational Leadership team was fundamental to success. Leveraging technology automation also provided improvements in customer experience, productivity enabling a positive impact on the business financial outcomes. Show less



IAG

• Australia
• Insurance
• 700 & Above Employee

• Business Design Consultant

  • Apr 2018 - Oct 2018

  Working as a core team member on IAG's technology simplification program the role entails business design for the policy ecosystem. With experience in assisted distribution channels and consumer insurance, focus is largely on process harmonisation across eight different brands for the insurance sales and service value chain. This was a contract role. Working as a core team member on IAG's technology simplification program the role entails business design for the policy ecosystem. With experience in assisted distribution channels and consumer insurance, focus is largely on process harmonisation across eight different brands for the insurance sales and service value chain. This was a contract role.



AssetChain

• Brisbane, Australia

• Head of Operations - Insurance

  • Sep 2017 - Mar 2018

  This role provided the opportunity to work in a dynamic fintech startup. Bringing my financial services and more specifically insurance expertise, the role explored the opportunity to launch a digital insurance solution to the millennial market within Australia. This role provided the opportunity to work in a dynamic fintech startup. Bringing my financial services and more specifically insurance expertise, the role explored the opportunity to launch a digital insurance solution to the millennial market within Australia.



Suncorp Group

• Australia
• Financial Services
• 700 & Above Employee

• Executive Manager Distribution Optimisation

  • Jun 2016 - Aug 2017

  This role involved the provision of strategic thought leadership, strategy formulation, business case development and coordination and delivery of optimised and true omni-channel experiences across all Distribution channels (Contact Centres, Websites, Stores, Intermediaries). This role involved engagement with third party providers, procurement in respect of conduct of RFP's, program management and close liaison with internal technical teams along with senior leadership engagement.

• Manager Contact Centre Optimisation

  • Feb 2014 - Jun 2016

  The role involved strategic planning, business case development and championing the development and implementation of technology initiatives that would enable the business to meet its strategic goals. This entailed working closely with the internal Technology Division to align the IT Strategies and Plans to the business strategy. There was an opportunity to explore new technology capabilities and Contact Centre best practice. Additionally it involved the support of daily technical operations of the Contact Centres to ensure critical technical incidents were tightly managed along with management of planned outages with the focus on reducing the impact on customers. Show less

• Strategy, Business Planning & Project Management

  • Jun 2010 - Feb 2014

  With the establishment of a new centralised strategy and business planning unit the initial aim of this role was to work with the small team to establish a strategy and business planning rhythm for the Personal Insurance Division of Suncorp. Once established the role focus shifted to providing strategic and business planning support for the Personal Insurance Executive and broader business. This also involved various submissions to Group Strategy as support for Board papers, project management and progress of various strategic initiatives. Show less