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Experience

    • Australia
    • Non-profit Organizations
    • 100 - 200 Employee
    • Sector Capacity Specialist
      • May 2022 - Present

      Educating and collaborating with the broader community to build more opportunities for people that are homeless or at risk of homelessness.

    • Case Worker
      • Oct 2015 - May 2022

      In my role as Case Worker I support clients from Adult Homelessness Support Service and Tenancy Support Service.1. Intervening early to prevent homelessness • Work intensively with individuals and families to sustain existing tenancies • Work in conjunction with first to know services to provide emotional, personal and practical support to help people at risk of becoming homeless to stay safely housed • Provide information, advocacy, referrals and coordination for individuals and families who need help navigating access to a range of services to address imminent homelessness 2. Rapid rehousing • Negotiating with real estate agents on behalf of a client • Develop Rapid Rehousing case plans for suitable clients, 3. Crisis and Transition • Provide case management and support for clients to mitigate the impact of the immediate crisis • Connect clients to other services: such as to employment education and training, and to positive and safe family and community networks • Active case management arrangements to move clients who are in crisis accommodation and transitional accommodation into long-term housing with support if needed including: o advocating to help clients secure long-term housing o services to address immediate crisis needs e.g. mental health, income support, legal advice 4. Intensive responses for complex need. • Work with other specialised services to provide intensive multi-disciplinary support needed for clients entrenched in homelessness. • Working with the client and other services to undertake multi-disciplinary case planning where multiple providers work together to wrap-around the services needed to address the client’s needs. REPORTING • Meet all data, accreditation and reporting requirements • Work collaboratively with organisations, government, community and significant others to ensure positive outcomes with/for individuals and families • Facilitate information sharing between the CST’s support services Show less

    • Secondment Role - Specialist (Sector Capacity Building)
      • Nov 2020 - Mar 2021

      In the role of Specialist (Sector Capacity Building) I was building capacity within the Specialist Homelessness Service (SHS) sector to deliver rapid rehousing and early intervention principles as components of service delivery.* Developed and strengthened collaborative arrangements with real estate agents, and social and community housing providers that facilitate access to long term accommodation * Developed strong collaborative relationships with mainstream services* Facilitated sector support and training in early intervention, rapid rehousing and client-centred support to optimise SHS response to individual client circumstances* Lead a collaboration of SHS partners to develop alternative means of broad real estate engagement during COVID restrictions, including the development of client story videos, online learning modules from different experts in the field and other promotion and information materials * Facilitated information sharing between the Divisional SHS programs* Participated in developing and maintaining inter-agency networks and local homelessness forums* Worked collaboratively with management and legal on a shared housing model, proposal and management agreement Show less

    • Australia
    • Staffing and Recruiting
    • 700 & Above Employee
    • In Work Support Specialist
      • Mar 2015 - Sep 2015

      Working in the Disability Employment Services Team it was my job to keep participants employed. - Building relationships with both the participant and employer and creating a post placement support plan.- Ensuring the participant is physically and mentally coping in the role while supporting and encouraging the participant to meet with their doctors if needed.- Keeping the participant motivated and if any problems arise making sure there is a plan in place to either keep them in the current role or re-place them.- Maintaining files, file notes, claim evidence and correctly completing forms in line with DEEWR documentary evidence guidelines and Job Futures contractual requirements Show less

    • Employment Consultant
      • Mar 2014 - Mar 2015

      Working in the Disability Employment Services Team - Building relationships with participants to get them job ready.- Reverse marketing participants and building relationships with businesses- Updating resumes and cover letters- Referring participants to other services where required- Working within organisational and government requirements and legislation- Case Management

    • Personal Assistant
      • Jul 2012 - Feb 2014

      • Assisting the General Manager in any requests • Performing administration duties which include: - Running reports using Excel as well as the CRM systems in place - Preparing and Distributing monthly newsletters - Ordering stock to produce sampling - Organising product training - Assisting marketing with proof reading - Stationary Ordering - Filing - Minute Taking - Agenda’s • Assisting the General Manager in any requests • Performing administration duties which include: - Running reports using Excel as well as the CRM systems in place - Preparing and Distributing monthly newsletters - Ordering stock to produce sampling - Organising product training - Assisting marketing with proof reading - Stationary Ordering - Filing - Minute Taking - Agenda’s

Education

  • Australian College of Applied Psychology
    Diploma of Education, Community Health Services/Liaison/Counseling
    2012 - 2014
  • NSW Federation of Housing Associations INC
    Certificate IV in Social Housing, Family and Community Services
    2016 - 2016
  • TAFE NSW
    Certificate IV, Training and Assessment TAE40116
    2022 - 2023

Community

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