Certified Nursing Assistant

• Aug 2018 - Present

Certified Medical Assistant at Home Health Care

• Jan 2013 - Present

• Provide health care services in patient’s residences • Perform domestic and household tasks • Transport and escort patients to doctor’s office, hospital, and other activities • Administer simply prescribed medications • Assist with client’s personal care activities • Monitor patients (vital signs, temperature, respiration, etc.) • Maintain patient’s care records and document provided services • Assist patients with mobility and physical therapies/exercises • Provide companionship and basic emotional or psychological support Show less

Personal Fitness Coach

• Oct 2013 - May 2015

- Greet new and existing clients providing instruction, education and direction - Facilitate and grow sales volumes, while motivating clients toward goals - Organize schedule for optimal outcome of facility and client goals - Review and enter client information, process insurance and cash payments - Contact customer leads using a scripted dialog to set up prospective clients for further consultation - Keep clients motivated and satisfied with excellent customer service - Maintain office and facility environment. Show less

Insurance Sales Representative

• Apr 2014 - Feb 2015

-Educated individuals about their health insurance possibilities and recommended health insurance plans that satisfied the customer’s requests and financial needs. -Helped clients to establish eligibility for government assistance and showed them how to navigate the New York State of Health Marketplace website. -Worked as a team to follow up with clients to document their health-plan choices. -Forty new employees at Blue Cross Blue Shield of WNY were hired based on the amount of new clients that signed up for services during the 2014-15 campaign. Show less

Office Manager

• May 2008 - Dec 2012

-Established a highly successful physical therapy business, delivered exceptional patient care as well as looking after the managerial side of the business -Oversaw the day to day operations of a busy office environment and maintained high standards of accuracy -Organized new evaluations and patient appointments, entered information into Insight EMR -Worked in close collaboration with billing and collection companies to resolve patient issues and managed building maintenance -Established in services for therapists with LRH and vendors for ongoing training and new product information -Developed a new and innovative system, Your Patients Results which enabled patients to share their physical therapy progress with physician -Distributed monthly newsletters to physicians and patients and implemented patient appointment reminders via email -Utilized social media such as Facebook to communicate key information about the business and health information Show less

Medical Building Maintenance

• Jul 2005 - Jul 2011

-Maintained a safe, clean and aesthetically pleasing environment for staff and patients -Monitored safety standards and reported any issues as required to the contact supervisor -Oversaw compliance with Health and Safety and HIPPA regulations and took remedial action where regulations are not being followed -Developed a detailed questionnaire for management to highlight any issues or concerns regarding safety standards -Delivered housekeeping services, pet care, shopping and running personal errands for a diverse range of elderly clients Show less

CNA

• Apr 2006 - May 2008

• Managed the delivery of first class care for elderly clients unable to complete routine tasks independently, providing support with dressing, showering, toileting and meals • Maintained accurate and timely records of client's progress • Managed the delivery of first class care for elderly clients unable to complete routine tasks independently, providing support with dressing, showering, toileting and meals • Maintained accurate and timely records of client's progress

Bridal and shop at home Drapery Consultant

• Oct 1981 - May 1990

Sales Consulant

• Sep 1979 - Jul 1981

Manager

• Sep 1978 - Jul 1979