Account Manager

• Oct 2021 - Present

Account Manager

• Nov 2020 - Oct 2021

Field Service lead UK West

• Oct 2017 - Nov 2020

Field Service Chemist Lead Southwest

• Nov 2015 - Oct 2017

• Delivering all aspects of the agreed contract, with customer which include sampling, testing, reporting and consulting directly with customer. • Apply the company legionella policy for customers who have qualifying water systems. • Commercial awareness. • Maintain service a plan, ensuring a proactive approach is maintained with servicing, reporting and fault finding in line with company policies. • Ensure communication is maintained for internal and external customer’s to ensure optimal service is supplied. • Understand and implement company and legal compliance. • Provide technical support to account managers in compliance with the strategy and business goals of GE Power. • Southwest lead for field service, ensure customer focus and technical expertise is maintained in-line with company beliefs. Show less

Research and Development Chemist

• Sep 2003 - Nov 2015

 Provide support to the Technical Support Manager Europe, provide technical support to the European sales force in compliance with the strategy and business goals of ACC Silicones Europe, for the product segments, two part potting compounds and silicone greases.  Maintenance of laboratory equipment, raw materials and safety data sheets, with an intensive knowledge of product portfolio  Testing of existing and purpose new specifications to R&D Manager.  Reformulate and modify existing formulations in response to customer requirements.  Working knowledge of MSDS software package.  Quality control and scaling up for production, supervision and implementation of new materials  To supervise technical trials in production, supervise and support QA department in all day-to-day tasks.  Provide technical support to sales force as well as customers, including on-site visits, product trials, trade fairs and product training.  Undertake Research and Development projects in accordance with the company LDR (Laboratory Development Request) procedure.  Understand the philosophy behind BS EN ISO14001:2004 and BS EN ISO 9001:2008 and work within the standards. Show less

Electrochemist

• Apr 2006 - Apr 2007